hello
log out
thank you
tell you going on it's not quite
1 on that item
all right all right yeah I myself have a call and I was my boss rich
other than this first of all
sure
okay I mean
on
yes I okay so as Cleveland probably told you were making an app and right now we're focusing on and you know barbers and here salon
so basically the the core of the app
is it let's say someone need to hear that right they want around they have kind of the special needs and services that they would do is that they want and you know whatever their needs are and then you have your specialties and customers that you're looking for and then there's other fees right we match people up given all these criterias
so
first they come to us and then if your needs match theirs and their needs match yours we match you up and you have a new client
right the most of the day
yep well anyway I'm with
that's that's the most basic feature of our app and then in addition to that we have like scheduling
you can just take a quick look at your phone and you you can see the list of of clients if you have that day if you have any openings and if you have any openings we can match you up almost real time with a new you know walking client
if they also came with the client as well to get that they get to determine what needs what space they want to be in they had to get yep pick their own appointment
right right
so is matching up everybody's preferences
because it you mean you know maybe there's a you know so
certain services that you don't provide that we will match you up for those services right okay and then maybe there's certain certain services that the customer 1
and if you know you don't offer the services will match you up with someone else that does offer that special for your service
okay
okay and then any other functions and features of the app would be like your contact list right so you'll have a list of all your previous customers maybe kind of the quirks in the kind of special needs that they need you know everybody's different right everybody has certain things you like and certain things they don't like right right
and then you can have we'll also have like before and after photos if you if you want
as well as invoicing customer sending reminders sending alerts
and mapping if you're driving to them their drive if you will provide mapping services and direction
thank you for your estimate
estimated time of arrival so what we're looking for from you in developing this app is like all the features that I just listed what's missing what do you like what don't you what you what
you know from that list what don't you need and you know
help us at at the first basically I mean that the the directional thing would be and mapping will be great for
how fall
and and and and the cat in the Los Angeles area you know you that's the that's the
big marking the people
yeah right 35 far as house calls go
you have a lot of people that don't want to deal with the traffic
right
so setting up setting up house call could be a base
addition to
so so what you doing if you just had a section for house calls
all right within that like you said the the mapping and
the ETA on time when you can be there from where over this shot may be that the that the bottle was it what I mean right now because yep the person they can't make and see that and then is will see the up charge what the house call would be
as opposed to what the regular
what the regular
price any is inside the barber shop so you have that extra option
it is the the the like the house calls more right a lot a lot or sure I almost sort of knowledge of the house call started $100 yeah sure I'm you guys think about it this way if I was going to somebody in the Hollywood you
from where I work and we're talking a 3040 minute drive how much and how much it asking again
right your time right
and plus my normalcy right
so right yeah I mean if I just like doing to in the in the store front right
how much do you charge per cut just on average for in the store
in in in in LA you you you start at 40 you may end up at 56 and what was going on I don't I don't see no no no no less than 40
before at 1144
4 kids see this is this is you got to think about what what do you what would you charge the kid to get Erica
I tossed
22 it's all yeah that's the that's the minimum the key is the $20 so if you are to say okay I started kids $20 what is your prices go from the child to an adult
is 40
it's double nothing for a basic Kerr right now designs and runs out of the specialist your minimum for basic Kerr
was still be 40 to me just awful
yes for what you what you have to do the people on what what your coffee is in ball of all the products okay are you still using any applications to run on your business manager
let's see
looks
B. O. okay if what
what is that more is that this handle your scheduling schedule scheduling out
pretty much basically they can go on as scheduled their own appointment

what I like what what what's your name again with the phones
Chris my name's Rick yeah regret I like the I like when you see that first you can go on and personalize it a little more as far as what
what they
don't like
right out of people don't say that so the Bobby and I think that's very helpful I have from a person that doesn't like finishing spray you may I have a person and that's all that doesn't myself compound even have a person that doesn't like
nothing put into their hair
you know what I mean
all right
some people make everybody's you need they don't they don't well alcohol and man I want to ask to see me
and I think that's that's the and being able to keep up with what type of hair cut you D. for per person
at the right set of course that a client sale is so with the client let's say the client name is me Gail
right so you have me Gail down in your contact list and you Gail is listed under
locate roofing
or on the maybe listed under regular basic cafe or media maybe limited on the raises resisting
with large beard
out all right
I I would I think that would be cool to come out with us said a voice for certain here for it and and then I have a a basic
sure so each one that is universal set aside that is that that pay through you it's the same person I mean put it for the same thing you know he's person so if right right you know meant judgment column over correct you did that picture and use it for everybody who's who's your this is Jim is home over right this is looking for that type yeah
yeah I think that's I think that's a great Addis's
for calling your you with a book let's see good at hi they charge you a monthly fee is yours in the 18 they do but it is it is reasonable and it is helpful
is a must really the only
is nearly she lives you know ballpark figure how much is I have no ideas and so long
that isn't paying every years like an automatic charge on your card every year or how does that work no it's just when you say it is and you get the
how long okay is for
okay
walking out of that up on those and then she sees its yearly though so what I would do look up membership for both
let me ask you this if we were to create enough and not that does exactly will both you guys and he include that what books you guys and then also give you the option to be able to get my new clients and you know right now like for anywhere between one to $5 per lead would you be willing to pay between one to $5 to get me because the client
definitely
and I think that's a good and a
involved and
now is is is usually charge more
or month to month from what I have and probably yearly because
we already have to deal with fourth of every week
where were you work it know what I mean now as far as plan how much on average I mean I'm sure it's probably was the most a lot of shopping for how much on average
anywhere from 200 to 300 depending on where you are
that's going to be arraigned
okay
and what's and you know I mean this is kind of like a general question but on average how long you've been the barber stays at a specific location
I would say the minimum to use
on the on the on the yeah on a regular normal basis
most people get settled in the Saddam Hussein Kleinfeld Harvey to walk away from see
so you're going to you're going to stay there for at least at least 2 years before you make another decision to go to another place it says if you like to place
one of the Dennis you know young just a few days ago
office look at this so you
and we're connected to the people bought out 0 anytime move about
5 sales not this 82 long game where you're going with you real if you do it different on game people anywhere you go
but anytime you leave us out news a percentage of people and I would say probably something like 30 percent of your client sales one is going to drop all meeting with you and learn a different demographic
in a different area
okay
in one second
okay not was more of a month I'm currently working on
Instagram Twitter Facebook
Google

I'm going to say rules says I was and this is

it's been a while ago
I think this he was like
$30
thank you
the same thing for Google ad in is that way I mean yeah we do that a they sit out in the area
okay okay okay
you come up on the it's for a search you know I'm talking bout what you what you pay for the third
the use
exactly and I mean it yeah I believe you can pay more for
more results and all that but I think I need to 30 something dollars
she
yes it works I see that
and I'm in on average from from the past ones it's a marketing on how many new calls a day
is not a daily thing I would say
4 to 5 people my
new more Barbara month
mmhm this is market in
yeah that's the
Martin the more of a
first a lot of business
becoming more more anyone
know what I'm saying you you set up the we do have walk and I you know I get a lot of new people off off but
just off of people coming in so that's too awful Google all of that
with or something like that I was saying
I would say 4 to 5
okay as far as walk ins I'm in walking to get per month
that would probably be more like
see in the 15
news
it was like
okay now do you at any point in the are you planning on a scale your business going on taking on more clients because right now you said you're doing 45 new clients her mom
would you be able to handle this is say 10 to 15 I mean just based on calls whatever you can actually advertiser company and get you 10 to 25 new clients monthly would you be able to handle that that type of
I can handle this calling me 100 more people in the store okay almost schedule accordingly
and your idea of hot it works like whatever's bar rescue as well 30 minutes a block for first
I know well the service like somebody wants to get it back
on a beard and hair something I did include you know along with the set
yeah and that's that's out allowing for that but the average Thomas 30 minutes so
I see it
and that's something that that might help you with the
with the app on timing
for a box if you set up for your appointment
I think 13 and boxes for anybody
because don't nobody want us and should no one wants man
our each person you notice on foot so a little harder that's a long time that's a long time and it could you take your money down to send your money down pretty bad
and how many how many cars do you deal with on a day to day basis as a safe your book your swap that day how many can use all doing today we're talking 20 without 20 people
point
redial maybe 20 people would be like my support for
I'm a pretty hard
2
if you're not already any other software or any type of the applications that you use maybe even for a problem
south the at 1.
what's that one the gross flows south the
this program
S. T.
why Ellie
South Sea S. T. A. T.
all 3 okay
so we're we're good about is that about it and what was good about that wars
it's good you've got to pay up think it's 35 a month
negative
but she said you already you already you already at people
schedule pretty much on the
but it is only because they have a they have a
yes they do they do Hey markets use with something with which she
which you guys are are putting together
I think it'd be a great reference for you all to the check out
the nation why fight
the people people so somebody who use out feet in
Houston Texas they can come to California and look me up if I'm on it you know I mean so that maybe it's it's more more more so overall Facebook of
past Allison barbers
I guess you could say
you can go fine you can go 5 people and look at their work
and that type of thing yes well well if I want I went to New York and I was in Brooklyn I can go on there fine well I'll say no father barber says and that's another thing you know photo galleries and all that kind of stuff is going to be
for you guys if you could
as anyone who
I just little dollars through smarter
which would you prefer a morning for being in the store front or as well being mobile more mobile
mobile for mom more money or
the father set by the mobile because all they over
it's just not I haven't I haven't got to that point where that is
the only thing I can do
and I don't think I ever will really enjoy this
the barber shops and usually you have seen me the mobile barbershop transaction that much I mean to me you you yeah I would know where they Thomas SO 2 houses an axe is going the band received everything is like laid out I I would be nice
well yeah the thing
soon 1
he
okay now let me ask you this okay and you said that the other up to use and city chars yearly zone number on this see was
let's see here
but you said the style see was charging $35 per month if you were able to incorporate everything issues one now something like style see south sitting and books he he would incorporate all that into an application would you be willing to pay no
that's just say yearly if it's a $50 charge a yearly I would be 600 you know would you be willing to pay yearly fee of like 600 for an application and then everything that you're doing now and it's all on one application don't have one at cemex.
so you want then you can keep track of all your clients and also
have a GPS system and also it does everything that you want to do when the pays $50 a month which would average out to it turns out you play here

I think for that to be realistic source Alice
you have to have proved Sydney
in some way phone or fax
if you don't know much is what I'm saying is that before before you signing up to anything actually call you back this is this is not part not going to be a last office we definitely continue to work with you to show you a demo before anything so like I am also then you can use like you know a couple of days and see how it works out you know this year Jones can actually function with this first then would you be willing to pay for something like that
yes
yes the
I was just saying in general but in general the biggest the biggest sale is selling factor I think would be to prove to people that you can't put new people in this year
that's all right bottom line right not a problem he's not a problem at least I mean I I've signed realize that please I know are the most important thing you know you guys want no one no one on the way new clients everyone wants as many clients as possible mmhm
now do you do you guys work on the roof also me who have a need for like me too busy and all you got to tell the reporter clients other mothers
yes of course and I know another thing you can do or you can get at the at
is referral referrals referral
discount
so like you said you mentioned people out right so if one of my original client
sends me a client
and they automatically get so myself and it says I think that a lot of windows yeah that's us that is a good idea yes
because that data just create a chain of mouth to mouth
Malcolm out
quite sale for you at
you know I mean people would say Hey man I'm I'm using this app from I have good thank you and I've got in my barber in new clients and and you know giving me a discount on this many exit what I mean
yeah yeah that's from the
I think that'll be a bill a bill saying that become a talking point now everybody knows about that because everybody's trying to build the account sort of like to find you know funny so be because people talk about it no I mean and I want to find and I got this
to be cheap day I went went went in and answer the file for $20 and the the weather down flat would have you know what I mean
yeah I'm on on our definitely I definitely understand now as far as like getting like me barbers into your store fronts and that was that was an issue with that yes it is and that's a whole nother that's a whole nother thing U. at who is
point both ran which you could come kind of
get down to phone rang in in different shops
okay habit so we're having you could you could have it to where you have the the the the shot name listed with how much the booze and mentally is and all of the old that is that that idea of what do you do a deal with the owner
and have have an incentive for the for the owner and the barbel who's who's coming in having a center for both of it some type of way to what is that a lot and I think that's a
it's a whole another section
I might even be all know that for you
because it's so many shot than the people
I just want to 0 offer they'll know if I was 1000000
yeah that was I was I was doing our promise you I will probably best one of her yes so far at the at the being
I've always I've always noticed you know when I go to barber shops there's times where all chose a field in this time who are you going to approve barbers gear and religions very from barber shop to barber shop
I never knew that that was that important
right
hi
everything here is telling us that one of the quote with the last one so let's look has any other questions pretty much done
I thank you cover just about everything he helped a lot there's Newton really appreciate that yeah yeah that was really great man
check out please want to make sure we thanks for your time we're so let me send a check to 55
91555591
echo T. I. C. O.
well
Los Angeles California
and now for first name is don Diego de O. in D. E. AG
to be an B. E.
B. E. A.
D. E. A. D. O.
Johnson
okay
all right awesome so we have everything I need here we'll go ahead and get this checked it out and mail it out to you as soon as possible thank you so much for your time like I said before we definitely want to keep an open line of communication with you because we we want to continue to speak to you it was and all soon as we get further along in our development process definitely I appreciate it yes all right thanks a lot hello I have a great day like one
killing the

Completed conference call April 24, 2019 with Dondeago. Dondeago would like check made out Dondeago Johnson, and mailed to 5591 W Pico Blvd Los Angeles, CA 90019

bottom dollar down
for today
Paul
hello
hi Paul it's claim
yes hi clean hi hi hello hi I'm I'm on a call right now with one of my bosses his name is rex is also on the call with us
hi I'm
I thank you your you want to get some of your time I just to give you a quick overview we're making a nap right so basically the people who are using the app might needs you know might have some here so on or beauty needs and basically they would use it and we would connect them to what are their needs whatever their what services they're seeking what kind of special needs they have and on the other end
you for for example for you your specialties in the types of clients that you want and you prefer and then you know the types of quite you don't want and you know location is important geographic location and and then basically we match
the customer with the the business
based on you know those criterias that's the that's one of the base functions of the app
and then in addition for you there would be sort of your client list
notes
invoice seeing seeing our voice invoicing payments and reminders
that type of thing
so it kind of it we're trying to cover as much as possible basically you know your focus is on some say here cutting right you don't want to do send out reminders or you know call back and forth with people or you know send out invoices that type of thing you can focus on what you're what you're best at
that's basically the the overview of the main functions of the app what so we're what we're looking for from you it would be what else
can we do in the apps that will make your day easier
that you you know any additional features are you currently using any apps
that I'm not saying I'm not you yeah there any apps I guess I've when I was talking with clay can just briefly there was a another company that had had that had started something is up and what you were doing
and and and it was relatively new and and just and I don't know why that they closed down but so so they they had here dress is there and they just asked us for a photo of ourselves again the bio and everything and and again they were you know just kind of set up the apps that again I I love doing house calls
and do you know and
and it's easy for me to look at that I drive a motorcycle so I can get from a to B. you know so the server from the location was you know no problem you know I I can get anywhere I can get anywhere pretty quick
I I I don't know why thank you know again they had just you know just started I did go out 8 a few times so you know it was the client that was like looking at the at the helm dresses and seeing what their special days work and then you know and then they they would pick who they wanted and and then I had gone out a few times I know I never got paid for it you know so I you know I have this this that was not too happy about that and and they they
they they they they made what I can business take for like a couple weeks or so it it it was not a long time and then and then and then and then again Bennett it close down no no I know that there are some rules and regulations with you know with headrests in because you know because we are licensed and that stuff but they do have you know you know supplies like like like we're not supposed to go to people's you know a lot of your address is do you know we will go to the homes is supposed to be a proper setup when you you know when you can go you know when you go to a person's house you know you know you did they have to have certain you know
you know certain things certain requirements and and and you know and and maybe that ended up being a problem because you know whenever you go to a person's health the Cup the error it can be a little bit hard if you don't have that the proper seats or that stuff you know we have I heard cut insurers will be cannot adjust you know you know I I I have no problem in work in any kind of chose but not everybody's going to do what you know what I'll do
right right Paul my insurance do you happen to remember the name of that please
I'm trying to think of that and I cannot I cannot even remember there I cannot even remember their name
but but but we're located in in Hollywood we will you know whenever you whenever I went down went went to the place between the brand for a fax and that again that was a couple years ago
and like I said I had never heard
you know heard of that before that that was what that would be interesting kind of concepts of the get if they can get through
you know some of the laws and all that stuff that might be it you know that that might be kind of you know pretty interesting because there's a lot of people they don't want to go to a salon
you know right and and and they were there a lot of like the old the elderly that can't that can't can't travel you know to this line of that stuff so I've I I think it's like an app like this is great for the for the elderly
right so so this sounds like this app basically found a client for you and then sensu the information for the client you went over to her and and the and the apps were supposed to pay you basically right
yes and I did I I did like the pilots regardless of men and they never made me
hi actual persons were supposed to take
what is supposed to charge and give you a person is or how that's supposed to be all right what is it what is it that the client would didn't have his credit card or whatever and and
hi I I I forget I forget what the percentage I I I really do forget what the percentage wise and and it it was pretty reasonable actually you know what the percentage that they would you know give us an act of the percentage that they talk but yes and they could put on the apps like that you know if they wanted to include the to get
you know a tip and all that stuff done and they and they and then they work and they can give it to reveal
of you know of of what they thought about you
okay okay and are you currently or calling marketing world small
I am not I I I I had a
website that was put up that I I don't think that it was connected to like somebody said that Facebook as it would be good marketing kind of thing but but no it that's your question no my my name
and the clients are you getting new clients one of mine is mine is mine is word of mouth or this line that I work in in Brentwood is is is when we get our walk ins and that stuff but a lot of is is a word of mouth so you just telling your your clients if they refer somebody so you know that's the that's the store for it and said we're going to store for it and birthday
I work in a store front in Brentwood
bring with okay
yeah
and then and then a man of my clients that I will travel to their homes so I've gone anywhere you have outlined sound a bit
are you interested in having more clients or you but you have enough now what are you said you can't you can't you
I was definitely interested in having more you can always you know yep okay get enough
okay no masses based on what we currently have set up and what we're trying to do we're trying to put you in direct contact with the clients want your specific services and right now we're currently charging anywhere between one to $5 per lead would you be interested in paying between one to $5 probably you know in order to get new clients
panda how much I'll be saying
between one to $5 per lead
$125 per
per lead which is the new client the client that you know is looking for services in your area that specifically wants to work with you and yeah we can get you in direct contact with those clients would you be willing to pay between one to $5 per lead
yeah I've been no problem
okay now as far as your invoicing how are you can only charge their clients are you invoicing or you do you all right how they do it like laid out how in no again every sign is different I I work in a commission slime so I don't have to to to worry like in a we have our our price is there like a big to the owner you know he would just say that hair cuts use that last line starts at $70 and up so when the new client comes in then I can take a look at the link up here then I can decide but but is our starting price of $70 but but if I'm looking at how much work that it needs and then I could tell they were that it's that it's 90 or $95 the night then then I can quote a price so we do have our our standard prices of of you know you know what these you know but they start and then I'll look at the client and I look at their their history appear students and I know students don't have a lot of money and then and then I know then and then then I I'll give you the way so so so I will give breaks
you know you know again with people's incomes
okay been on your own when you when you're traveling to these homes to charge clients are you do I'll be paying cash or the paying it all out
all the I don't know my client for the day do you need cash will give me a check it is the people they know that I've done for a long time
networks
all right
in order to you and a lot of time we were they have it set but van no demo is that if the animal is that it that's an apt right
yes and that's how some people pay that way as well
and see
okay the any any other things you can think of as far as your day to day that would make your mom's starting is going to feel that the biggest thing for you is more clients you want as many clients you can possibly have them correct yeah well yeah you know it's yes you know and
I I I I I I know I don't like to be be be picky but they did but but it's nice to have a and and an upscale clientele you know so people that are are are willing to pay
you know pay pay more the prices whatever like I said I like the brand with people I like the Malibu and you know you know all that so it's it's a more I'm looking at more of a
I I get the hype hi scale kind of clientele people that can afford
and are you currently are are you going to expand and then in the near future and you go out in the paneling on all more or you can continue to stay working with the salon and also it's always
it's it's always and I I I do both I I prefer a house calls and I like I work and I like working independently but there's a lot of people that if they don't know you and they can you know specially if you know the women that they have a male that's coming to the house and you know and and if they were extremely well still that stuff you know I am people people are very very funny and a lot of these wealthy lady that all mixed up in the hat in a you know in the sink and when when they come to know that I had to get get out of the home environment and and and they want to be out tampered so that's why they will you know sometimes take the go the slot about
you know
Nestle and
not using and type of software and you want that to run your own business card no I'm not using any software to run my own business as it's all on my
this call myself my word of mouth whatever people are I just tell them that they would love you know I would be glad to do a house call to them and and you know and that's no problem
so
hello the quotes are you able to handle on a day to day basis
I could easily do a a good 78
7 a client's wonder but the but then it depends yeah they like I said it you know tomorrow sometime to be less it depends what they have done so if you're looking at a person coming in for the Brazilian blowout Dennis Haight and that usually takes a couple of hours because of some of the steps and involved in that and the birds and blow it is a Curtin treatment which you which a lot of the ladies are using so again it depends you know what service again you look if you're looking at highlights and can help with color what's involved that also takes a couple hours to do a
so so I I'm

for those 7 take clients on average what would you think each client will be charged for the work that you do but I'm just on average you know ballpark figure what's what's the what's the average charge for clients
1 again Sir cuts you're looking at it starts off at $50
so so and then and and again it again
with with women's cut it starts off at $70
so so it is still so we'll just say if you did 88 cuts a number all man so 8 times 5 so it's about like $400
but then again it did you know that please
the minimum is 50 and then you said for a woman and minimum will be 70 so I can range anywhere from 70 to possibly $300 and I
that's yeah if we're talking cuts but then again color is a whole different it's it's a whole different things so color is where you make your money
and now let me just
arrange for women right from the the wider range
which can actually may cause a man may yet get hold of my mother put well put the men now all doing color to him because of the you know the amount you know so a lot of men and I think thank you for your service would be great if you could go to the home because a lot of men the can yes even though it's the year 2000 and you know 19 but but there's still some men that are very funny about going into this line if there are having you know caller done because because they're still in this
you know plan and you know kind of playing this kind of role you know so so you know the men are a little bit funny with Cobb at
you know but if you were to go to their house but but but yes the man it it probably is then you know I I some of my men clients they oh my god I'm starting to get gray and that stuff then well yeah I need to have a look matches so that my wife doesn't know that I haven't called or well my friends that stuff you know so for them it's
you know it's it's more of a sensitive subject compared to women
okay okay and I and I think that if we were to would actually have functioning website they got you in direct contact with new clients with gene rather pay as you go or would you rather just pay for a monthly membership that way you can go on the app and get clients whenever you want you can you know do invoicing is in charge would you prefer a pay as you go or a monthly standard fee that you know you wouldn't be charge any other any other things besides what's the monthly fee is
I can't really thought about that I guess I would kind of maybe
okay as I go so so that is it so that it doesn't get confused
I thank you know
you know everybody's you know different but I like it like if I if I do a you know a service is nice to be paid will you get your percent I get my percent of this this way there's no
you know miss confusion or or or at least at least by the week
would you would you consider that this a lot if we got you in direct contact with clients would you think it would be fair for us to charge you between 10 to 15 percent per client that we actually you know are able to help you get but
again and I I had never thought about percentage and I think I I we time of like for like a one time so if you get it if you get a client that you that that you're charged with Richard
1 client and he went and did you know blow dry you know took care of her hair and she said yes and 7 then then then then yes we should take your 10 to 15 because there but again it would be you do the introduction it's up for me to keep on the cell so it would benefit me like so so if I had an introduction and if stops later the man they like to me really really well done to me it's worth it to pay about 15 but the you know and then as long as but it's up to me to keep that client so if you like what I would do you know did they would asked for me back
so a lot is is is you know that your you know our marketing as well market in ourselves
yeah I mean I mean the with the work is going to market itself and also if you're good at what you do then the clients will come back and also I'm just all about getting you in direct contact with new clients I'm I'm pretty much done here with all the questions I have brick do do do anything I didn't touch it because this is what we have any questions
no no I think he's going to
I'm sorry okay I'm sorry was done here we're pretty much done here Paul thank you so much for your time and I do want to make sure that we get the check out to you what would who should we make out a check to unless we send it
that would be Paul's Mar sack
that's my main on or they I'm sorry
so what's the last name
M. A. R. S. H. A. C. K.
and the address was
2250
west twentieth street
and that's Los Angeles 90018
all right awesome thank you so much for your time and like I told you earlier we definitely will be in touch with you that way we can actually more questions than it once in a while for the long and develop the status would you want to have you know addresses do demos and try out the app you know so we'll definitely be in touch and we will send this check out and it should get you within the next couple days
how long when do you think your app would be finished so how long have you been working on your I'm I'm I'm the sap well we've been working on it for probably the past 6 months and you should hopefully have it done before the year is over
uhhuh
okay
well I like I said I would have to be as in inches and I and I don't know why the other company why it dumb close you know close so quick so but but it but it was a very interesting kind of concept
yeah awesome amazing so yeah what I'll do is I'll probably touch base with you maybe a little later or tomorrow for the other had this you said that might be interested in doing this with this
yeah I I I I I have 88 fine ownership could even give you even more like I said she's you know she owns a salon and in Encino I would that would be amazing that would be amazing if you could get us Inc direct contact that would be amazing like I said let her know that will pair for a time as well
okay I will do that thank you so much thank you much all right bye bye all right you're welcome bye bye for

Completed conference call April 23, 2019 with Paul. Paul would like check made out Paul Marsak, and mailed to 2250 W 20th St Los Angeles, CA 90018

Reached to owner Farah Yazid via SMS and she’s interested in having a conference call with us on Tuesday at 1pm

Reached to owner Nelli via SMS and she’s interested in having a conference call with us on Tuesday at 12pm

calling out now
hi Renee how can I help you
hello hi this is carton
hello hi how are you doing
good how bout yourself
I'm okay I'm I I I found your name online but I don't know how to pronounce as in merry we
yeah
yeah well Rick's also on the call with us this is going to give you a brief
outlook on what our app is going out with the features that are currently going to be on there and then we'll have some questions for you and we'll yeah everything all
thanks for us giving us some of your time well I escalating told you were developing an app and we're hoping that all pet groomers and all people with pets use the apps so maybe I can give you a quick overview of our at
basically again a lot of people will be using it
and when they need their pet groomed
they'll contact us through the app and then we'll connect them to a groomer say given many criteria like location they need to be in a you know a 5 mile radius and then particular service the type of dog and any kind of special handling for their dog and then we'll match them with a groomer that has certain criteria as well maybe maybe the groomer doesn't like big fluffy dogs or you know temperamental dogs or or or whatever and we will match the 2 up
and that's that's one function and then the apple have other functions such as for the groomer it'll have like a contact list of your clients
and it will have the ability to invoice
and payment methods for your customers as well as like alerts you haven't seen this dog and you know 9 months it's it's he's due for
grooming and as well as mapping so if your mobile groomer you have a customer it'll give you directions and give them kind of estimates if you want when you're arriving and again all these options you can kind of opt in or out
in use whatever is helpful for you so our question to you is basically you know you're you're you're the groomer right so that's that's what you wanted to spend most of your time doing so we'd like to help you do everything else and make everything else easier for you so that you can focus on just the grooming
so given those features that I just listed
you know are the which are useful
and which do you think our what do you think are apt should also include that I didn't want

well if
is this going to be like that scheduling up as well
yes the server
a great so something I didn't hear you mention was like for example a lot of the customers are repeat customers they wanted every 3 weeks every 4 weeks okay no I think something super important one being a you know
reminders up the overview and then making sure that things don't overlap
right right yep you know every few weeks things are going to star overlapping and so I think that like probably a really crucial one just as before hand so that you can
so that you can see like okay and you know next week these are to help a lot so I have to live work on a different day or you know
right this is okay you're going to handle that
right now also which also didn't didn't really mention like if you if you sort of get ready for work in the morning and you noticed someone canceled we can very quickly fill kind of hold your schedule
kind of real time
as well if that's something you would be interested in
and like that
it's like a client cancel
yeah and then you have us you have a a space in your schedule
we can fill the space
almost time in many cases yeah
with like another client you name right right right if you if that's something that you
are interested in as well
you just let us know you have an opening at this time
and as soon as we have someone who we would fill that opening we let you know and

put your contact with that person
yeah
I think that would be cool but at the same time
that might
that might kind of cut back on the groomer and client relationship
and I know that really important to
to a lot of the people some people okay you know obviously won't mind because they're they love the whole
new age
everything's online everything's digital but a lot okay all like for example that I work with their order they like to talk to you they like to hear from you directly
all right so I guess I can I don't know what that percentage would be the people that are okay with that
right is it in some cases
there may be no communications but if you prefer you know we can kind of light live transfer calls to you so that you always talk to people to any of the leads that we sent you
or have a tech have them up text give you give you their text message information and then you could have a text I tested you know text messaging chat type thing as well whatever you prefer it's very flexible as far as the features that you use
and
you know you can use just one feature maybe scheduling or just one feature getting new customers new leads
or you could use everything
so okay yeah that sounds like a lot of options
yeah I I think initially many people would just use a few options and as they get comfortable with the app then they'll start enabling other options
that our app offers
and then so for the after the cost so what it would you have extra for every single other option that you have
yeah that's a good question that's what we're doing kind of our market research on right now is how to how to monetize everything
the lease yeah definitely be yep
go head
no I'm just saying like and and prior situations I've had you know software that
it sounds Cornish away and they give you all these options but then they're charging you so much to use any little other button you know right hydro that's kind of like Turner productive so I think sure
obviously yes this is a big deal so
that to me that would probably be the number one thing that I would want it now
okay yeah that that and it's very important that you you know of course our goal is to make any cost to you you know multiply as far as kind of revenue that you know you're the that you're bringing in right so what apps have you used previously
for it and are you using any apps currently that I I'm not currently using any apps right now I've just been
I've been hand writing them in a a planner and then putting on in my calendar on my phone
in
but the apps I use have been like at places where I've worked or gone to school
and
you know there's just so many different options but they all they all kind of did the job it does the trick
so
do you have the name of the one of the software is do you have any of the names of any of the software is using the best
now I don't
okay do you know just ballpark figure how much the monthly was monthly fee was it charge for I then I wasn't paying for it myself that was just offering the places that I
that I worked at
okay so you currently not using any software whatsoever or no no now that I went on my own I honestly like I I haven't even had time to look at the outset although I know I should
but I I'm currently not I haven't even had time to look
are you currently spending any money on marketing
it
other than my website cost no
okay and you were paying like a month with me the whole so upset for
yeah I just for the domain and that the soft warm
okay and as far so there's no like not doing any Instagram or Facebook marketing I did find you on yelp are you paying anything to yelp or digital yeah I had a yellow face and Instagram and I just sit on my cell
and are you getting a lot of clients blues I will
yeah I actually am
I I've had it for any setting
increase so
I feel like considering that it's a new business as been going while
okay and how much of your business we would say is like word of mouth is just you know getting clients from other clients
I think that's why it's not a guess I would say it's like 5050
all
hello do you have any interest in an expanding in in this issue
tell me what I'm sorry do you have any interest in expanding in the near future pop possibly hiring another Goma I thank you

I mean I I can't conducting background and there any error but I am hoping on hiring someone else on and and hopefully we'll pull people at some point
and
now let me ask you this let's just say hypothetically speaking we have an app I did everything that would help you on your day to day business ballpark figure just if we had just a a monthly memberships see how much would you be willing to pay for something like that and you didn't have to pace per click the only time the paper click is when you would want new clients that well within your area and you know it would be able to invoice for you would be able to schedule all of our clients and would give you also Biles on your past and past history I do you just want a ballpark figure on how much is like that will be working on a month to month basis to where you don't have to write anything and everything was on your phone you can store everything on a cloud and everything is pretty much managed by phone you can also access to either an I. pad also have access to a to a P. C. as well

I'm not sure I I guess I'd have to look at what other ones are charging because
you know I'd have to get like some sort of average there because I I honestly don't know how much they're charging for any any of those out
okay
but it does take up quite a bit of my time so I'm I'm sure I'd be willing to pay I just don't know how much
okay and how much how much of the time of the day are you spending just just riding information and getting yourself ready for the next day
while
is that including like calls and getting throughout the day and all that stuff yeah yeah just you know calls and you know because we can also help you out by you know hiring in the system that that is you know
that that he could actually higher on the mat so it's just adds David speaking you're overwhelmed tomorrow on Friday you want someone answer call there after calls for a couple of hours from 10 Bucks
you know something like that you know so it's just you know the apple one the like I said make the app usually you and have you like Rick said spending your time moment let us take care of everything else you know invoicing you know is it because I mean I've noticed a lot of you guys got to be paid with other cash or do some type of like application tracked you hasn't really take any credit cards
no yeah most take credit card
but obviously they don't prefer that because of the charges that we have to help her
so like for example I take cash
card then mile apple pay

so

I guess with the time between like running a card in making appointments and
feeling at all and for the next day I would say
it's about a couple hours of my day
one to 2:00 hours
and I know how many dogs here with a broom bomb on a day like you know but just average day

growing or just the bass or both like what what what do you mean like how many how many hours in my
you know more either **** room in in one day on average
I was 5 to 7
okay
obviously that depends on it
and big dogs little dog **** rooms whatever but
that I think that's probably a a decent average
now let me ask you this we spoke to someone not too long ago and they were they thought that having an update as far as the pets vaccination is to make sure their shots are up to date is that an important feature that that you would like to see in an app as far as you know the pets bio breed you know size you know
temperament you know things of that sort of the very important for you to know like what type of dog you dealing with in advance
and you know as soon as possible on the pet
I think as much information would be great however for me personally I I have a release form where they sighing that the dog is up to date on their vaccines that way if anything were to happen I'm I'm covered legally
okay so do I need to know exactly which shocked they've gotten
I mean
not necessarily because as long as they're signing that their dogs are up to date that legally covering me
okay that makes sense mmhm
so do you all right will pretty much done here unless you have any other questions or if you have any other questions
no that was it
listen Rick earlier it
yep no do you have any other questions no I think I think she covered is better than yep
okay awesome well thank you very much over those and so most of the time and we would love to I keep an open line of communication with you would it be possible for us to give you a call once we were further down and develop me further down the road as far as developing our apps and possibly you know giving you with them all so you can try out they have
yeah that would be great
okay awesome awesome and we do definitely want to pay you for your time where who should I make the check out to unless we mail it
my address says 2956
C. as in cat street
she can unit 13
San Diego 92102
921
and those who make it out to your company name

you can just make it out to me actually I'll probably be in here it's and they are
I E. L. Y.
last name is P. I. are are
2 all right our all right
all right all he has impromptu yep you all right all eyes an indigo ours and Robert ours and Robert O. as in Oscar
yes
all right perfect thank you so much for your time and will definitely be in touch and we'll get this check made out and sent out to you today
all right thank you so much thank you so much bye bye hello

Completed conference call April 11, 2019 with Mariely. Mariely would like the check made out to Mariely Pirro and mailed to 2956 C St unit 13 San Diego, CA 92102.

she's on the call for crystal
yep hello hello hello hi crystal
yes hi yes we were hoping to get some input from you from we're in the process of designing or at
and let me just give you a quick overview of the app so
we have an apt and we're going to get a lot of people use it
and when they have sort of pet needs then we're going to kind of match them up with our database the service people
so basically they they their pet need grooming
they let him know and then we connect them to the service provider you for example and based on their criteria like location and type of service type of dog and then we'll backs them up and then we can transfer them to you live call transfer or we can text you or we can send you an email and then you would make the arrangements arrangements with them and service our pet
okay
the person that the grammar
that's to be determined that's what we're one of the one of the issues that were working through so that's a good question for you do you know what with what with that type of we'd be worth to you
that's one question
I'm in addition to that will do scheduling for you if you kind of opted you could use any peace any bits of the service that you like if you just need to leave that's fine but will also offer scheduling and organizing your contacts or customers or clients you could send out alerts you to set reminders
you know you can suggest services to them we can have basically calendar to schedule your day
and if if someone cancels you can fill it really quickly with another client and as well as invoicing
and payment processing as well
all right so those the basic services that we offer and again you could opt into any of the services that you are interested in
so what we're interested in knowing from you is you know given that list of services is or something I would always be useful to you first of all and then second of all is there something that you need
that hi I haven't listed that would be great and it out so basically
you know we'd like to allow you to did you just do the grooming and then we can do everything else for you
basically
including like mapping if your are you mobile your mobile number we can map out in all directions
and give give the customer your client you know an estimated arrival time
and that type of thing those are all kind of features were considering putting into the app
I mean that all sounds
great and all but
I mean
like I do my own scheduling
and I I schedule you know
a specific way
and if you guys did my scheduling for me
mmhm
how
how would I be able to
like well okay
for instance
if I finish early and I want to squeeze somebody N. or if I want to up an appointment or move an appointment later because I'm dealing with an aggressive dog
how easy or hard would that be to do that well you know all goals to make it as simple as possible so in that in that situation you would set your available you can set your time available so you have an availability between 1 and 130
sometimes I don't know that service right you know that if the moment right
I I would know that like if I finish the client early
right so then you know we kind of instantly you could just say you have an availability is an opening during this time and if we have any clients of you know who are still your service at that time then we'll connect them with with you
and then you can still that opening
okay so
you're you're still figuring out the quirks on how much
each lead would cost but how much is the actual service
well it again that's kind of being determined we at work kind of kind of hovering around you know one dollar to $5 per lead
uhhuh for this type of service
and does diet and is that if I accept the client or just if I accept the call
that that also is kind of being determined generally would be to accept the call because there's no way that we can hear it he is that the lead will kind of
you know an issue at the service right they might just
you know sad to think about it type thing so all right
we we will cover pre screen them as well for example if you if there's big dogs that you know do you know the big dogs or you don't you really fluffy dogs we can screen those people out because filter that out or if you do them all then we you know there's no need to pull that
right and crime working
okay those your so what what we're interested in knowing from you is is there anything additional
that we can put into the apps that will make your day easier basically
so you can focus on bringing
the only thing I really have an issue with currently is if I'm in a secluded area and I don't have that internet service I can't okay you
I can't view my schedule
well we we would we could potentially have like a local copy of his schedule on your app were you would need internet connection that's that's an an option
so you could you could view schedule kind of your calendar for today or the whole week or the whole month
and it's it won't be updated because you don't have internet connection but it will be the last day is that you made
okay
that's true for you
that that is that an issue because I am all online and when I'm innocent quoted area I can't see where I'm going next
right okay yeah no that's definitely something that we could we could easily do
okay

help you question is no are you currently at spending any money a month then
now
okay so you just everything is what I'm out of this and no this client referrals and advise that my my whole client base is word of mouth it's referrals from other clients
okay okay and are you using any type of software to the keep your contacts or in trouble style for its due invoice I use to our advantage sistar manage to keep all my clients my schedule everything I pay $49 a month
just $49 a month that we have an app that had something special or like that and it would do exactly the same function would you be willing to pay maybe $20 a month for an applet that
and if it sends out my reminders it does all the same yes it does exactly what store managers guys would you be willing to pay you know maybe have $25 a month it's it's hardening 49
yeah and if my and do you charge per client like star vantage charges me if I have over 500 clients it goes up to the next charge bracket
okay right now I have
yeah it goes so right now I have between one are I have I have almost 500 but my my $49 will end at like
499
if I go up to 500 clients then it'll go into the next paperback it you see what I'm saying well it's all in this then what's the next day but it was 49 to start off with those up to that
I thank you and 69
okay yeah I think I don't know I I have an
I just
I just a race clients that have it use me in a while and keep going
so you use that service to charge credit cards is that mainly what you use that service or
actually I don't accept credit cards the only bad no I then I'll pay pal this al
cash or check
okay so and that's not handled through through that that now with this
so that does not just basically invoicing scheduling reminders
yes is that now this is this store the store manager will keep track of all of your business with that with the dog yes it does it keeps the history and then I can print a report at the end of the year
okay well then then no things like that
huh and the notes about the dog like sometimes dogs might have like a
you know have yeah I I I can put and I can put notes for every visit or I can just put general note saying this stock has spinal spinal injury be be be careful or a service dog has lumps all over and yeah just so I know or what blades I'm using on the dogs so if they say I want the same thing I can just note it all down
okay
no no the quick question just in the event that you were looking for new potential clients we talked to a lot of home or so far and they said that they believe that every Pat every pet should have a bio that way you can have an actual you know history of are nice temperaments size breed not please alerted seem tops and shampoos is that is that something that would be interesting to make sure that you have at least a basic bio on the dock before you even you know take on new clients
yeah actually for new clients yeah I mean you get to know your dogs over time
I ask a lot of those questions when I when I show up to the people's houses as your dog allergic to anything does it have any skin allergies you now have what's its temperament with the dryer and stuff like that so I mean tip pre no that before it
would probably be beneficial only because certain dogs you can lean out so if that has temperament with the dryer I probably wouldn't take the dog in the first place
but yeah come to find a used today yeah that would save you a trip you wouldn't have to go all the way to the to the to the customer's house and you know not be able to pull national service and I'd say would correct
okay awesome let's see here and then let me see here is another question I one set yes we can definitely filter out those types of clients
and so you wouldn't waste any time at all discussing with them
is it because it there's not a client that kind of lied to you anyway is and yeah right after that the dog is aggressive and
right it's right it's
now are using any other type of software or any other types of services to to help run your business and to be gone
no I I mean I have face but I get a lot of referrals through Facebook where looking your grammar uhhuh
people are looking for dreamers on Facebook and a lot of my clients refer me out
are you in this room as well
yeah but I don't do my business on Instagram
okay
I probably open Instagram once a month
though do but as far as you say you use Facebook a lot is that right
I I it's not that I use Facebook a lot but my phone definitely be pyng's when somebody refers me on Facebook okay I'm sorry I work 8 to 8 and if I have a dog on the table I'm hardly on my cell so all right so can you update like photos of dogs on your on your Facebook page
I do you mostly around the holiday Arian
I I put the coupon today bandannas on but other than that I don't I I probably haven't but on my page manager
in a few days okay I okay yeah hi
how many Dolly bomb tests are you able to doing today
I do between 9 and 15
wells on that's for the
yeah I I work 12:00 hours each day 6 days a week so
do you do you find that sometimes you do have openings during the day that you would like filled

it's only if somebody last minute canceled on me normally I book about a week point 5 in advance so my week is but are ready for next week so I I continuously and if I get a cancellation I fill it with and within that day so okay Paul and how often do you have cancellations
hmmm maybe one or 2 a week
not very often
I had a client try to cancel on the last night for my 8:00 appointment and I said
well that I'm gonna have to charge you a fee because now I have a 2 hour gap in my morning
so she said just forget it you can come
okay spoke to the other the other
well well
no I think she coverage that everything
then also so we I've made a need for that okay yes say it again since we moved 1 pick your brain in the future and whatever want to pay you for your time is it okay for us to give you a call once we've gotten further not developments days as far as maybe to you maybe to give you a demo or something like that or yeah that would be great I mean S. S. something that's going to make my life easier and then that would definitely be great
okay awesome awesome so we're should we who's wouldn't make the check out to even worse we mail it
you can make it out to me or to my business and I can give you my address and here and there the business is the approval as room service
correct yes and the we're the millers
2
to
hi what's my PO box 23 so 23705
23705 van Allen street V. A. N.
W. E. N.
number one for 3
143
Wes tells

91304
91307
191307 correct yes
hello all right thank you so much thank you so much for your time will definitely get this type print it out and mail it out to you as soon as possible and we'll we'll definitely be in touch
wonderful thank you again thank you so much so if you have a great day okay you too bye bye

Completed conference call with Crystal on April 17, 2019. Crystal would like check made out to Free lance grooming services, and mailed to 23705 Vanowen St #143 West Hills, CA 91307

Spoke with Nancy and she told me that she’s interested in having a conference call with us today at 2pm

Reached out to owner Evelyn via SMS she’s interested in having a conference call with us on Wednesday at 10:00am

hello it yeah
hello one here
hi Bonnie this is our calling
hi Clayton
hello how you doing today
I'm good I'm good my address is out of date
he's on the phone now
hello yes yeah my grants is also a groom is working with me
okay okay well I'm all all this I'm all this and this and and grammar and his younger rooms or so you get
perspective
okay awesome awesome that's when I definitely thank you for that now the reason for our call is just make sure that our app is useful I also have my boss Rick he's on the call with us as well so you have some questions well I'll start everything off and as of right now are app is currently designed to distribute leads because we assume that all packed rumors are always looking for new business so my question is you would you agree that getting leads in new clients is the most important feature that I action have
yes that's good
okay and are you guys currently paying FOR leaves right now at the moment
no I really don't because
I I use I use everything organic
to Facebook
all
yelp Google plus
and then plus I don't have a website anymore because I was getting a little bit overloaded but I use my card customers to develop new customers a lot to reply warmly bro I doing customers referral my
so you're so you're more more more most of our customers are the referrals were referral yes I I do use a lot of the world
from other customers
mmhm
how did you said you are advertise in your marketing and advertising on Facebook and yelp
are you paying anything for that advertisement or the free no I don't I don't say for advertising

that's not it I try to keep it minimal
no I totally understand let's see here
all right
okay so that means right now at the moment you said you're not interested in possibly getting new clients at the moment though correct yeah I know I know I I I don't I didn't say I didn't because I'm actually working with another Grover
to possibly open a of a salon
so as long okay okay okay so I'm currently doing was notice house call grooming without is A. M.
because okay I've got such a big clientele that I you know I had to cut it I have got a way to cut it back so I do like the
so I called the super specialty I work one on one with the dogs at their home
and I go everywhere from Pacific palisades the Malibu all down to Los Angeles
even into the downtown area
so okay now as far how many how many appointments are you able to handle yourself on a day to day basis well I I'm not trying to overwork myself right now so I try to keep it to like
I think the most that ticket in any one particular day is like maybe 5 when they you know for work the same house
so I I I try to keep it I'm not trying to do like tons of dogs but now
okay how much I'm in is the the assisting you with the dog because we don't know yeah well he has his own but
when we have another and what you're trying to get he usually does
in a warehouse for Ford is says to 8 or 9 just depending on how busy he is
and that's okay now is in the address your grandson if you've got some looking for new business
yeah possibly he's
his work he's always open the more ideas so like I said he's younger than I am he's 30
so yeah
okay now how you currently are you guys currently charging your customers are you guys you guys have a merchant account or are you guys starting
well usually what I do is I have a a different 3 different ways of course I take cash
but I also have pay pal account page out business account
2 people can that people because some the money and I also I would say so personal account
plus I have
mobile banking through navy federal so people can still give me checks

so I got I got it all covered
okay not would not take your money anyway all right now I hear you know who would be developed and that that would be invoicing for you and also be able to track your patio customers and I also tracked the history you know and based on your you know your last appointment your future appointments with would that be something that would be useful for you or not well yeah
actually you would especially tracking future appointments because
I do try to get my customers on a monthly schedule of us and for several years I had a mind of

yearly schedule where I was schedule up a whole year for certain people
11 I will definitely we didn't want to have that included in our now as far as
how are you can only keeping track of your clients are you using some type of software or
well basically because I've worked what's table for so many years
a lot of him I just text
I like to text customers because that gives me a written record of who said what and when it says run remember what you said on the phone call
so I love texting been able text customers in my grandson also said that
you know if he had an idea to see if you had to leave but

he said that you have
this
existing customers
could get
so
call the come top either I I left I didn't hear what you said
they
speaker phone he's not hearing what can you hear me better yeah me a lot better now
yeah because I'm out of a bad cold
which is why my voice sounds so weird
but
he was saying that an app that
would give customer option to become members
and then 17 members they would be given the option if they didn't have a standing appointment to make appointments online which would then send the checks to the groomer for approval
okay and
because of the group so that they don't like the online appointments
because if they can't confirm or talk to the customer they don't know what they're really dealing with because somebody might say oh well I have a little chance to it it's not
in bad shape and it comes in with this you know 40 pound overgrown
much that's got you know
2 years of hair growth this not because it takes time that you applied it so
we like our new customers we like to talk to Mrs huh do you have a bio on the ballot so we should have like information like you know the dogs breed Wade whether he's aggressive would not ones the last time he had is actually uhhuh all of that information including
you know the really handy
is that color
like I spent 4 days one day
a few years ago go into my paper files
yeah because in my in net none of my computer programs have ever have a section where you can specify not only the breed but the actual color combination of the dog so like you say **** so but there be no further break down a black and white **** school based it to you know cream color sit still so you couldn't break it down by color so I had
like I was trying to find a female should still but it was a it was a brown and white it was a brown and white one but I had to go through all this should suse
before I could find out and then I had to pull out the ones customers that were that same state in in college custom individually which is up I was good for like 55 customers in a fight in a program that will save me like 2 days to work yes well that's that's for including our up we want you to be able to log into apps and put in a specific clients name or number and then you would have a history of all of the work you've done for that specific client it would pull up the dogs and fall so everything will be right there for you that way you don't have to go to any files of all the the lawn of the let's see and it's just to make the our job is to try to make it as convenient as possible for you well the the the thing about it is is it okay here's here's this
you've got a a customer if you remember that had a
St still named Missy
okay
and that's why you remember
so it has to be a way to connect
the breed back to the to the different owners of that specific 3
yeah I know what I'm saying what I'm saying is that if you put in a Pacific clients phone number it's going to wish you and I have that you may I have that information okay working backwards okay I know I had it since 2 in here last year name misty
I don't remember the owner's name how would I find that customer
because I don't remember their name no because that could that client would be automatically in our database because their member within our application so that customers can always be linked to your whatever Bowman he's using on that application
right then you'd also be able to search by dog dog in dark green
right
search by dog read or the color of the dog to eat
right
and then we also incorporate pictures before and after school and you can make sure yeah yeah now see that's even better
search my picture yeah that's good
okay you have really quick questions route
no now
okay so are I'm my name's recalls I'm I work with Clayton so yeah do you currently do any marketing right now a do you pay for any type of anything at all I don't I don't I don't
other than most of my marketing at this point
because of business hours so many years
by twirls
from exit 10 customers summer
or from people seeing me she's a very they see me because I have a a ring my thank
okay but do you could you could always everybody can always use a few new customers want to all right that's will still something you'd be interested right
I'm
a new technique
our
yeah
when I
why did you fall back in
I'm kind of going out
oh yeah your phone's breaking up a little bit okay I'm sorry can you hear me now yeah yeah yeah give her much better
yeah so you would be interested in few extra a few new cut customers want to all right yeah I think everybody would no matter how busy you are right
so okay and then again will be what will our apple also help you manage your client
manage your daily schedule if someone cancels you know our app will be able to fill that spot for you pretty quickly so that you don't have low times and then when you have when you're really over burden over busy we we also have an option to allow you to to kind of subcontracts with your work so if you have 2 people scheduled at the same time you can subcontract that one of the persons
to another groomer
depending on the arrangement that we set up for for you they would come in or you would send the customer to them
to do the grooming job so the the goal is to have this for you to have an even day where your schedule full every day and all your worrying about is doing the grooming you're not worrying about everything else any of the business aspects of grooming
so that's our goal
right
so you can focus on what you do best and that's grooming right
and
is there anything at the moment that you can think of that is making your day to day schedule difficult
that we can help you with
this far by scheduling reminders just remind me minute reminders of people because
nothing is more cheery aiding
to have to say
people on the schedule
and you call I I've gotten to the point where I call people when I'm on my way to you play with the beat
but you don't have it in a way to make sure people are going to show up or people are going to be home
when you get there
not under this would be sent to both right reminders to be sent to the client and also the groomer correct right

yeah that would be a good idea center the groomer to
yeah
a lot of my work for me well I used to love this
okay
SO well I'll for a long are you in your development of this what was going on development status and what we're doing is that we don't want to create an apple that's not going to help bombers so what we're doing as I was speaking to go almost to find out what are the biggest needs and what what we can add to our apps and make sure that your day to day schedule is easier you know you don't you know you can get rid of the paper trail because we know no one really has any paper telling him almost everything has been asked to be electronic but it's a lot easier to handle one electronics you know if you're able to you know charger customers on this app you're also able to you know schedule them get new clients is just you know we just don't conducting a study to make sure that I happen to be useful and helps you guys you know I would grow or run your business right now it's a good idea and I think it was it was this day and age is a check now this is available I mean I have I phone 8
I wouldn't dream of not having something to make my day go better I would think will more I but I did stop because it is it and I'll yeah groomer I'll yeah I have you heard of them
I'm not actually having said room I and they're very much your competitor
what is Graham I was at an application or that just yet I will application
okay said you were using that okay and how much do they charge is our membership fees it was around I I sent a couple of years ago but it was 50 a month at a time I was because in it
all the and that part that he did not like my grandson we're just talking about it
is the fact that
okay they have he's he was saying that they're mapping was kind of difficult
because they was high and we were doing mobile and you would put in the address go to the customer's house but then they say the text to the customer how long will it be before you get there so you could you stop for but should not that
one of the worst case is set
because it so what else what else is sort of like the apps that have worked it all over now what shows you where the all cars are
and I hated that because I didn't want people role where I was if I want to stop the restroom will go to
that was none of their business
and the other part and the other part that I found difficult
that's why it didn't work for me
is because I'm both at the time was both the mobile groomer Indians salon rumor and I I couldn't switch between
the different stations I had 2 user side myself
as the mobile groomer my grandson is a shop groomer and in the dog so that was the would would have to be you know it at the shop would have to be listed under he
and they have him he'd be in the shop without mobile and I'm getting ready to maybe do that again because I'm talking to another groomer about going to bed with him
getting a shop over in Inglewood and he already has of the and then I'll get ready to
read to my other them so we might have to V. as in the shop and log rumors
we're all we're constantly told me please look for this version pearly
it was hard for me to I mean with the the groom I'll was there just a $50 membership per month or what they're like a pay per click like do they charge you per client that you received no I didn't receive any clients from them
this was not aware what happens next
this call and ask for the money okay the software to run the business okay and what is this one it's it's like yelped when you just people could just stop on
fine just figure out this and how it works
okay we we had a problem like boomer I would you be willing to pay anything work exactly how you wanted it to work the map everything is with the map you have the option to either be a salon or mobile would you be willing to pay $50 per month for an application right that
yeah probably but here's the thing like I say what they have to the 2 things that I it's not like
oh yeah and it and I had to do the check out immediately is sometimes office number 3 customer customer customer
and you know I'd like really out of 6 time line cancel cities have said we would the phone to finish all the group you know check out a groomer big customer before I could go to the next 1 I found that I'm clumsy because I would rather just been able to you know click out at the end of the day like say I go out do 68 dogs are numbers to back this up the 244
I don't want to have to sit and food my tablet or my phone
thank you bye Caitlyn is
you know take to check out a customer when I could just do all at once the end of the day
and that's one of the that's probably the biggest reason why Sepp user because before I could go check in another dog I had a check up first one
and that means a lot 90
yeah okay
huh
you could be handling 2 dogs that one basically what you're saying or you your grandson
no he would have it he would be under a different section but I will thanks there without focal
and I'm got you know like
is hour and 15 minutes and I got another hour so I've got like a a groom 15 minutes to get from one facet set up get the next one done and yeah talk to the customer put my stuff away and then I got to sit there and checked his dog out before I can check the next stock in that's okay see
I see there should be a way where you could just do the whole day and then at the end of the day
they will not right right okay that makes sense yeah
is there anything that the ad didn't do that you wish you you you could do that you can think of well my grandson that came up with an expert in that in again this was something that he well clumsy about the go more I is not only just have the map or or or the routing but give you the option on ways
like to ask for a raise the best route one is short cuts
right right
7 it determined because sometimes those apps determine the most you should should route thank you right you know
yes okay that's
so having the option of changing your route
uhhuh okay yeah
that's more traffic in LA can be up there so you need to be to yeah she keeps I got a job for you you know how that got you know how you been how do you know you big group of drivers to much in LA
when you can when you can take a short cut to Beverly hills or what
yeah

but yes I well I was in it is is there anything else you can think Grove that we should include in the app that might make your day to day you

I'm not sure
just
sure that there is a way for
for for me to like be able to text customers from inside the app
and not have to go out of the app or send messages with system issues then messages the notifications and
and have a way for the customer to be able checks the groomer in the apps
right right
instead of having to go out check happen that checks and then get back you
right
of that helps at all but
yeah that's windows up that would make sense to be able to have an open line of communication without having to close rap
sure yeah so we pretty much have everything we need here the last thing that I do need from you though is we do want to send you out the $0 check who should we make the check out to and where should we mail it to
okay I had asked about face yeah but you got this mail is a status
yeah I mean what it is to get them maybe a couple of days
okay
my name is dusty A. N. N. I. E.
and my last name is spelled H. A. Y.
S. like Sam
L. E. T. T.
and my address is 2708
22708
west
tension I'm a spell the street T. I
C. H. E. N.
are
St
Compton
California
90220
calling me so I have this correct Bonnie first and Bonnie spelled B. O. and and I. E.
last name is spelled H. A. Y. S. as in Sam Ellison Leri E. as in Edward T. as in Tom T. as in Tom
yes
in the address is 2708 west street name is spelled T. as in Tom I. as in I re C. as in Charles H. as in Henry E. as in Edward N. as in Nancy O. as in I'm not on ours and Robert
yeah all yeah no you're right I'm sorry
I had in my mind that T. E. R.
180 yeah yeah no yeah yeah I got it right you got it right I'm sorry okay and that's Compton California 90020
90220
900 okay awesome all right so what we'll do is we'll go head and get this check that out to you as soon as possible is it okay if we possibly give you a call back in the future and pick your brain and possibly speak with your grandson that way because you know we just want to get a different perspective on on the younger crowd because we realize that a lot of people running being there for me some people do it old school some people and with the new wave so we definitely want to pick his brain as well and might need Pam press time as well
okay yeah he he was gonna be here when you call for it
we had to run out but for me not a problem just go to know the next time will work on the schedule but will give him a call in advance to so we can schedule a future call yeah I just texted me he's usually available
it took it after
usually between 4 to 6 but if there is
okay okay no problem thank you so much for Taliban you've been a great help to us and we'll definitely look forward to working with you in the future
okay if you needed a summer service up and room and this is my 47 year
well
yeah I've got all this old school everything on index cards this Dan Salam alphabetically
2 the most current technology was the
in the computer so
that would be able to you definitely will need your input and definitely appreciate you
all right okay well thank you for considering career change it
I have I have a great day you too bye bye bye bye

Completed conference call April 11, 2019 with Bonnie. Bonnie would like the check made out to Bonnie Hayslett and mailed to 2708 W Tichenor St Compton, CA 90220

National
yeah I'm on

yep your name Chris Christina
then
customers
hello
hello hi can you hear me this is a question hi yes
hello hi yeah so I'm on the call with me is by my boss Rick
mmhm hi Christina
hello
so I I'm not sure how much Clayton is told you but we're working on an app basically that is focused around kind of the pet industry and we're doing a lot of market research right so if I could first give you an overview overt apps then you can let me know what would be help for you helpful for you and what's missing in our app basically is what we're looking at the information that we're looking for so so basically what we're making an app and we'll be advertising for pets pet related services and people call us people taxed us people email us
and then we will basically have an inventory or database of companies
and given their specific needs their geography you know we you know whether located what they're looking for if there's a special T. that's required we will for them to to companies
kind of transfer them to companies you know via email the attacks via a live call transfer
so that's
could kind of the the core of the service and then edition leave we will have for for like you we would have like a contactless a database of your clients and information kind of invoices
for those customers so you'll you'll you'll be able to look at the past history what they've done and then you can kind of gauge when they're due to come back that type of thing as well
and included with that it is sending out invoices are sending out reminders or notifications

that type of thing and back actually back to the
kind of transfer of leads of new of new customers
you know let's say you're you you get a couple of cancellations tomorrow and you want to fill them we could provide that for you basically in our system we know you have an opening it you know 10:00 and also no opening at 4:00 and then we can fight customers to suit your needs and you see to suit their needs and fill the spot basically so that's you know ideally you have kind of P. continuous

work throughout the day right you you don't have any up uptime downtime and if you have if you're too busy we can also
sort of kind of you know subcontracts some of your work to other groomers
so that you can kind of have an even even day
and other features would be invoicing you can invoice your customers you know build
or
handle sort of the kind of credit card aspect of your transactions with them
and
that's kind of the core
of the of the nap of the app and you know if you know given that what do you think is it helpful you helpful to you which to what do you think you would not use and then what do you think we could add to make it better for you to make your day easier basically
okay
our system thinking being grooming I've been going for about 13 years uhhuh
I'm a really really I have a note taker
okay in the industry is very very very important to be able to
a note important things such as skin condition and writing you know poor or any like
any courts are like let's say a dog is really aggressive she eat you know maybe like a warning system and like
yeah you have to be able to have access to that information really on the fly so
putting in that information be easier you can make it for us to put it in or maybe even perhaps like like all that contact information like maybe have a link or something to where we can send it to our customers feel this out you know you have to have your your account so that all of their information can already be like in there so that we don't actually have right now yeah no absolutely that's definitely planned yeah are you calling to like someone like a bio on the dog
file for the well for the pack for each Pat we usually keep notes of what their skin condition it's like what their what their co condition was like the last time with the pricing with lifetime last time a better note taking system like would be really nice to have and yeah as opposed to like let's say okay at the end of the day I have to
actually enter all of these the customer the dog stats and all of that stuff like the less we have to actually enter the better because honestly if I have to sit there and enter all of this information I'm probably not going to use the app I because like the old school system we have the we have the customer feel out like claim card and they do all the filling out of all the information and put it in for us because we don't have the time
to sit there and input all of this so what are you using any like a
and maybe if you can use like maybe I mean we can obviously use our talk to tax to to enter
because I you I work with my hands so the easier you can make it to enter the information
the better
the more I would say
yeah so we we definitely could
add add like alerts related to a specific client that when they
when they make an appointment it will it will pop up and say basically you know this dog is is I have in our dresses yeah
thank you you you you know you would indicate is an alert that you want
for the next time they visit
yeah or that one time because there are dogs that I have marked off on because I'm on the card system right now I got doing it rolled gold like I haven't so so you have to school cards
the file of card files cards is that yeah okay because no no we definitely kind acts like that
yeah so I have been able to find an app that is
yeah it's 0
in that because there's a lot of information that we need to know a we each know really quickly
like and for example is the dog has any sensitivities if the dog has any issues with the dog has a special products that we need to use it right dog has any quirks like for example he doesn't like his rear touch sure you know or if the or if the client likes holistic products
you know right right
so there's a lot of like
note
like surrounded with notes which is actually how you provide good service all right right
so so what percentage of your clients just your return customers versus New
I have I have a lot a lot lot lot lot regulars if I could find a better system to to kind of
keep record
of all these dogs because I see a lot of dogs in a month so it's like it's really hard to keep track of everybody and what's going on with everybody
maybe if you had like a reminder it system like for example like this
this stock has to get his head shaved every other on you know right and then we'll have a reminder yeah that time you know this guy because like I mean it's kind of like giving medicine like you just kind of have to there's certain services that they're gonna want this time that is not really warranty for next time
right okay yeah that's interesting
so are you mobile pet groomer
I have a and I have a I have a location as well
okay are you the only girl working on expanding
all
yeah you are you you're currently the only groomer or do you have other group I'm looking for another room right now
okay okay are you doing any advertisement at all

no it's all been been by word of mouth and Google
and Google now do you think you would still be able to expand that your company would just word of mouth
yeah it's actually you at some point I better than reading mark and I've got
I I I have because I have my mobile and then I also have my location and we're actually looking at opening another location that's why I'm looking to hire another rumor because they can't really handle everybody on my own so and
and this is just by word of mouth because I I'm getting a lot of traffic that I wouldn't usually get just from the swap meet because I'm I'm my
my location is inside of us what me
okay
so delete all of that passing traffic that we would usually have
just from that and I bought and I actually saw the company on yelp or you guys advertising on yelp or did you guys do is just put your company on the
I
I actually I did yelp the advertising but it was I found it quite expensive and it really didn't pay out as much as you know getting good reviews dead
and how much a machine you play up to advertise for you

it's per click I believe
and I am getting a bill of like 400 something
and not a lot of and how many how many actual clients did you get from that do you recall when I was advertising not much I found that I found that getting good reviews gave me way my like way more money than
doing the whole at paying for advertising thing
so I would just encourage my clients to review or like I do have a referral program as well as a loyalty program so I found that a loyalty program and referral referrals work a lot better for me than actually paying for it advertising
yeah I mean it it it especially with you I I think with like something
were you really want someone good to do the work for you of word of mouth is probably very very important I would imagine
yeah and the people you know
I'm also doing some I'm not gonna be incorporating a low income program where I do it based on income and on a sliding scale so that's actually looking to be really big especially since I'm working out of the spot me
right okay
yeah for long or live right
how you keeping track of the clients in the history of the moment or using the software and I'm just searching thanks

I have just been doing it by hand
I had an are you you just like keeping like in a file cabinet or on a lot
on a lot okay now if we had an up that could do all of that for you and you would have access to all of our clients is just a habit that just because we had a client's name joke you answer Joe's first and last name and it pulls up literally all the history gives you a by all this cat is you all the history of all the jobs you ever done with the next appointment is and you know what the schedule is for that specific dog would you work I didn't want that that way you can have you know lost a lot less paper and you know be able to track everything just from your handled handheld device
if it were easy to entered in yes
it's just that getting all of that information in there
like like I said if it's because I I really you know day to day we don't really have a whole lot of time and because we're paid commission like we're we're not getting paid for the time that we're not actually working
so
the more time that I have to spend
like that I could be spending with my children you know
I told us that I know that you know that's all that's well and so you know
so I mean
a lot of groomers just prefer to do the old school method or actually paid for a software that's already but I've already used like a lot of software is right now we're testing out the 123 you

pet I think it's like one to 3 pet software and it's it's okay but it
like I said it's just
it's just the interface and like and the ease of use like how user friendly it is not even 90 at all
it it's just like
the way that the interface is like it's it's just doesn't make any sense to me why

for example
like it'll have you input the customer like the owner is on information first
whereas I would probably hi hi
sorry I I was just
sorry but but yeah so I I would probably focus all of the information based on the dog and just like
put the owners like last name
you know what I mean like you're more concerned about the dog and then the the owner yeah and then like have the owner of the like secondary
because it obviously when people come in and they're like oh this is so and so and you're only able to search it by the owner's name but right the way I run my business is all about the dog so
I don't I will I I mean it's good to know the owner's name as well but it's like
majority of rumors are like who's this
you know and then we will
search for that dog based on dental first and last name
but yeah that it means that that sounds like something we do
as far as like dog dog as opposed to owner
yeah yeah and then me vaccines if you could have like an alert system for the vaccines because like a lot of a lot of green place is a really dark
aren't checking vaccines as much because there's a lot of the software so early like
alert you
okay of which dogs or you just fine now and calm
okay so other than they have they have a record mad because they see you serve actions are expired and you have to turn them away whereas
you know I guess I could be different and and operation
you know the way that you operate obviously when somebody calls when I checked their stuff
but it's like maybe you guys could have like

like I don't know
email things were like Hey your next appointment coming up and we see that your struts or expired so you might want to bring that at this time in that you know for your next appointment whereas so you know it creates less work for us because then we don't have to like go in
and find their the profile
so that's kind of the checklist
yeah you go through before you actually will
do perform any service
I'm sorry
you have been like a checklist that you go through before you'll do any service for dog basically so they have they have their most recent shots to the yeah that would be something that we would definitely incorporate like an alert system for you you know kind of like their file before you go into the operating room right you have all the information the la allergies you know any conditions that you need to know about everything that you need to know before you actually start your work
we would definitely do that but as far as like vaccines you don't you you don't do the vaccines you just require that they are up to date for the dog before you yes how many service so a lot of a lot of the time what happens especially when you have off like booking is customers will book
an appointment thinking they're all good to go because you know the dog has been coming here for years and you know they forget that the house to get boosters and they have to right you know get the shots is actually you know every couple of years so yours may go by and then they forget like I I was trying to read this site and then they come in for their appointment and they're upset that we didn't say anything but that's right for me
and we have
trying to I didn't really think to check you know like you know whether dog had his shots or not because he's been coming to me already
yeah that would definitely be something we could incorporate basically they make an appointment and then they get in it's a reply saying you're you're you're.your dog had shots this this date there do have you had they had there are you running at yeah yeah make sure you bring in your paper work
right so you actually see require them to bring paperwork of the of the issue of or or shop at least like email it to us you know so that we can okay that they've been done it
is this did you all groomers require that is that like a law or is it just something you know is that a pen on the market because there isn't there isn't any like grooming is very unregulated sealed
like you don't even have to have a license to grow
and really well for me at
so it's a very unregulated field but a lot of rumors you have good practices
and it's good to have these practices because it's actually going to become state law where groomers has to have a license and they have to have proof of vaccinations anywhere that dogs are like all together
hello yeah it's gonna become state law so it's a good practice to have and it's a good safety thing you know because you just never know you could get a puppy and it'll get sick in the next you know you have a lawsuit on your hands
right sure
yeah so if you go back to to have reviews is the absolute like I have to have all of my dogs have to have the rabies shot the
the other shots like for example borders how is only if you're gonna have a lot of dogs in within close proximity but for a mobile rumor I wouldn't probably I probably wouldn't
wouldn't require that if for my mobile but for if they're going to be in this one around other dogs and I would probably require the
the combo the combo and the Bordetella and radiation
okay
okay that's that's good to know I mean that's definitely something we can incorporate the sort of reminders
and kind of submitting proof of a vaccination right
so that you're ready to go does it bring the dog that we have to get to the like for example yeah for example if hi animal control over to walk in my doors that I have to show that I have
information on all these dogs and I have proof vaccinations for all of the stocks
okay so it is kind of a law then if well intentionally they could have asked for
okay so it's a law that's not really enforced basically yeah
yeah it is still important right if it's a law
yeah
it's okay that's got the more it's more geared towards like dog boarding than it is brimming that's why they don't really want us to move to Austin
okay but it's more geared towards supporting than it is rooming but it cannot be enforced in a grooming
environments if your conditions are not
sanitary you know doing
the telling and writing I actually can get involved and you can be cited for that
okay really quickly before we let you go here how many calls do you think you can get on average for the
well right now I'm actually on another call
but
usually I would say I remember out like 6 talk today
and I actually have a wait list
I do have a wait list especially for the weekends
but at the at the walk me by actual to one I do have lots of walk ins so typically I would say on average about 10.today
mobile in the the shop you said and then for mobile
for mobile I would say maybe
a dog a day sometimes to
so you're you're currently full you don't need any new customers right now basically
is that right I tell you I don't but I welcome them
sure sure but now
but I mean I do have a lot on my plate and I'm looking to higher but it's just some really picky because I I centered my entire business around compassionate grooming and there are very few
gentle compassionate rumors that I know of so it's it's very it's like finding a needle in a haystack so
sure but you will want some new business though correct
hi
that's it at some point you will want some new clients so once once you're ready to expand the correct
yeah yeah
and I mean once that comes I'm sure like
it would be worth it to you because you are you guys going to be more centered wrong marketing and getting more customers or do all are you going to do all of the above will do all of the above so what we're going to we're going to have a platform to where you can log on there when you don't have work or when you just looking for new clients and you can you know put in a specific zip code that you're actually servicing and that will give you all the clients who are looking for glimmers like yourself and you can be able to click on that could put on and find out about the pet I'll find out about you know a little info about the the the the owner of the pet and you can you know click and it it'll be like a $5 charge probably now to get you in direct contact with your call or text message or email to the clients notify them that you're interested in going there Pat and you know you guys would be able to go head to connect from that
yeah I delete like more like you hi platform that connects you to the type of rumor that you want right
yeah yeah I was in the right contact with clients want your specific services
okay
I really
we will be doing everything for you that everything possible for you except for the actual grooming
you know if you use a higher
I actually would probably be interested in doing that for my cat because I'm actually looking to open in the near future probably within the next 2 years I want to open a cat exclusive running so on
and that's something that I've never seen in the state of California
I do have a money in I've seen them I was in the mood to have them all here yes I've never seen one that I've seen I've I've been going through so many pet grooming you have no idea they're out there you supply
it's just done
yeah I well in my city at least I haven't seen anything and I think it's a really like untapped market but it's
it's hard to find new clients
new cat clients because
you know you don't you don't see a lot of tax on the street
yeah you also okay I don't either I don't I don't recall ever us I think asking maybe in my lifetime maybe 2 or 3 cats das audible groans like state or something like that and I think a lot of the a lot of it is it a lot of it is that C. hot there's very very little education out there
on breaking these men that cats don't need grooming they do absolutely do you need grooming so maybe like in your app if you can incorporate just a little bit of it like
education yeah I know that's a good thing
because it is it is they absolutely do you need grooming they enjoy grooming it's just I don't like the sound of water they don't like the sound
it's not that they don't like water is that they don't like the sound
so
if you can incorporate maybe like because I am all about educating my customers and it does increase my sales
like internationally like I can't a lot of a lot of myself I would say are out on
because you know you cater to every dog needs
also like maybe incorporate like a way for them to
do a current picture
like
upload a picture of what the dog looks like currently right now that will help us consultation beforehand so that yeah yeah the person's not like my dog is in perfect condition okay well let's see a picture of your dog right now
yeah the one that was something
that's something we considered kind of before and after photos
along with their kind of profile and you know history that will help with the H.com
yeah
so you're currently not doing any marketing or any advertising any kind of promotion of your aside from the

was it a site for my low income my low income program that I'm about to come out with I haven't really had any need to advertise a whole lot on the low income program I'm just incorporating it because there's a lot of
there's a lot of the needy
dogs out here and cats that are not really being taken care of and you know I just have a soft spot for that so
I'm trying to make trying to and I'll also that's a means to fill in the spot that aren't being taken by my paid customers
like for private first
well well also move pretty much by we take in different more than enough from your time we definitely would like let's see here give me one second
not for the $0 we want to send you a check who she would I make the check out to where should we send it

I'm sorry you you said check
you know for the $0 number to the will tell you $100 for your time we'll send you I checked I just want to know who to we make the check out to and where should we mail it
Chris you know Warren
okay see a one part I S. T. I. N. A.
okay
Warren W. A. R. R. E. N.
okay
and 2207 east Broadway
number 23222207 east Broadway
yes

number 3
in Long Beach
California 90803

all right awesome so we have going on here in the last I want to see if is it possible for us to get to keep an open line of communication with you that way you know in the future we can give you a call just to pick your brain a little more and then we'll obviously pay you for your time again
yeah definitely I mean I'm totally up for improving
my industry in any way that I can
I'm very passionate about it so anything you guys need just let me know
great thank you thank you so much for talking so much for it's August and will definitely be in touch and we'll get this check I'll to you as soon as possible
all right thank you very much okay okay bye bye
thanks bye bye

Completed conference call April 11, 2019 with Christina. Christina would like the check made out to Christina Warren and mailed to 2207 E Broadway, Long Beach, CA 90803