National
yeah I'm on

yep your name Chris Christina
then
customers
hello
hello hi can you hear me this is a question hi yes
hello hi yeah so I'm on the call with me is by my boss Rick
mmhm hi Christina
hello
so I I'm not sure how much Clayton is told you but we're working on an app basically that is focused around kind of the pet industry and we're doing a lot of market research right so if I could first give you an overview overt apps then you can let me know what would be help for you helpful for you and what's missing in our app basically is what we're looking at the information that we're looking for so so basically what we're making an app and we'll be advertising for pets pet related services and people call us people taxed us people email us
and then we will basically have an inventory or database of companies
and given their specific needs their geography you know we you know whether located what they're looking for if there's a special T. that's required we will for them to to companies
kind of transfer them to companies you know via email the attacks via a live call transfer
so that's
could kind of the the core of the service and then edition leave we will have for for like you we would have like a contactless a database of your clients and information kind of invoices
for those customers so you'll you'll you'll be able to look at the past history what they've done and then you can kind of gauge when they're due to come back that type of thing as well
and included with that it is sending out invoices are sending out reminders or notifications

that type of thing and back actually back to the
kind of transfer of leads of new of new customers
you know let's say you're you you get a couple of cancellations tomorrow and you want to fill them we could provide that for you basically in our system we know you have an opening it you know 10:00 and also no opening at 4:00 and then we can fight customers to suit your needs and you see to suit their needs and fill the spot basically so that's you know ideally you have kind of P. continuous

work throughout the day right you you don't have any up uptime downtime and if you have if you're too busy we can also
sort of kind of you know subcontracts some of your work to other groomers
so that you can kind of have an even even day
and other features would be invoicing you can invoice your customers you know build
or
handle sort of the kind of credit card aspect of your transactions with them
and
that's kind of the core
of the of the nap of the app and you know if you know given that what do you think is it helpful you helpful to you which to what do you think you would not use and then what do you think we could add to make it better for you to make your day easier basically
okay
our system thinking being grooming I've been going for about 13 years uhhuh
I'm a really really I have a note taker
okay in the industry is very very very important to be able to
a note important things such as skin condition and writing you know poor or any like
any courts are like let's say a dog is really aggressive she eat you know maybe like a warning system and like
yeah you have to be able to have access to that information really on the fly so
putting in that information be easier you can make it for us to put it in or maybe even perhaps like like all that contact information like maybe have a link or something to where we can send it to our customers feel this out you know you have to have your your account so that all of their information can already be like in there so that we don't actually have right now yeah no absolutely that's definitely planned yeah are you calling to like someone like a bio on the dog
file for the well for the pack for each Pat we usually keep notes of what their skin condition it's like what their what their co condition was like the last time with the pricing with lifetime last time a better note taking system like would be really nice to have and yeah as opposed to like let's say okay at the end of the day I have to
actually enter all of these the customer the dog stats and all of that stuff like the less we have to actually enter the better because honestly if I have to sit there and enter all of this information I'm probably not going to use the app I because like the old school system we have the we have the customer feel out like claim card and they do all the filling out of all the information and put it in for us because we don't have the time
to sit there and input all of this so what are you using any like a
and maybe if you can use like maybe I mean we can obviously use our talk to tax to to enter
because I you I work with my hands so the easier you can make it to enter the information
the better
the more I would say
yeah so we we definitely could
add add like alerts related to a specific client that when they
when they make an appointment it will it will pop up and say basically you know this dog is is I have in our dresses yeah
thank you you you you know you would indicate is an alert that you want
for the next time they visit
yeah or that one time because there are dogs that I have marked off on because I'm on the card system right now I got doing it rolled gold like I haven't so so you have to school cards
the file of card files cards is that yeah okay because no no we definitely kind acts like that
yeah so I have been able to find an app that is
yeah it's 0
in that because there's a lot of information that we need to know a we each know really quickly
like and for example is the dog has any sensitivities if the dog has any issues with the dog has a special products that we need to use it right dog has any quirks like for example he doesn't like his rear touch sure you know or if the or if the client likes holistic products
you know right right
so there's a lot of like
note
like surrounded with notes which is actually how you provide good service all right right
so so what percentage of your clients just your return customers versus New
I have I have a lot a lot lot lot lot regulars if I could find a better system to to kind of
keep record
of all these dogs because I see a lot of dogs in a month so it's like it's really hard to keep track of everybody and what's going on with everybody
maybe if you had like a reminder it system like for example like this
this stock has to get his head shaved every other on you know right and then we'll have a reminder yeah that time you know this guy because like I mean it's kind of like giving medicine like you just kind of have to there's certain services that they're gonna want this time that is not really warranty for next time
right okay yeah that's interesting
so are you mobile pet groomer
I have a and I have a I have a location as well
okay are you the only girl working on expanding
all
yeah you are you you're currently the only groomer or do you have other group I'm looking for another room right now
okay okay are you doing any advertisement at all

no it's all been been by word of mouth and Google
and Google now do you think you would still be able to expand that your company would just word of mouth
yeah it's actually you at some point I better than reading mark and I've got
I I I have because I have my mobile and then I also have my location and we're actually looking at opening another location that's why I'm looking to hire another rumor because they can't really handle everybody on my own so and
and this is just by word of mouth because I I'm getting a lot of traffic that I wouldn't usually get just from the swap meet because I'm I'm my
my location is inside of us what me
okay
so delete all of that passing traffic that we would usually have
just from that and I bought and I actually saw the company on yelp or you guys advertising on yelp or did you guys do is just put your company on the
I
I actually I did yelp the advertising but it was I found it quite expensive and it really didn't pay out as much as you know getting good reviews dead
and how much a machine you play up to advertise for you

it's per click I believe
and I am getting a bill of like 400 something
and not a lot of and how many how many actual clients did you get from that do you recall when I was advertising not much I found that I found that getting good reviews gave me way my like way more money than
doing the whole at paying for advertising thing
so I would just encourage my clients to review or like I do have a referral program as well as a loyalty program so I found that a loyalty program and referral referrals work a lot better for me than actually paying for it advertising
yeah I mean it it it especially with you I I think with like something
were you really want someone good to do the work for you of word of mouth is probably very very important I would imagine
yeah and the people you know
I'm also doing some I'm not gonna be incorporating a low income program where I do it based on income and on a sliding scale so that's actually looking to be really big especially since I'm working out of the spot me
right okay
yeah for long or live right
how you keeping track of the clients in the history of the moment or using the software and I'm just searching thanks

I have just been doing it by hand
I had an are you you just like keeping like in a file cabinet or on a lot
on a lot okay now if we had an up that could do all of that for you and you would have access to all of our clients is just a habit that just because we had a client's name joke you answer Joe's first and last name and it pulls up literally all the history gives you a by all this cat is you all the history of all the jobs you ever done with the next appointment is and you know what the schedule is for that specific dog would you work I didn't want that that way you can have you know lost a lot less paper and you know be able to track everything just from your handled handheld device
if it were easy to entered in yes
it's just that getting all of that information in there
like like I said if it's because I I really you know day to day we don't really have a whole lot of time and because we're paid commission like we're we're not getting paid for the time that we're not actually working
so
the more time that I have to spend
like that I could be spending with my children you know
I told us that I know that you know that's all that's well and so you know
so I mean
a lot of groomers just prefer to do the old school method or actually paid for a software that's already but I've already used like a lot of software is right now we're testing out the 123 you

pet I think it's like one to 3 pet software and it's it's okay but it
like I said it's just
it's just the interface and like and the ease of use like how user friendly it is not even 90 at all
it it's just like
the way that the interface is like it's it's just doesn't make any sense to me why

for example
like it'll have you input the customer like the owner is on information first
whereas I would probably hi hi
sorry I I was just
sorry but but yeah so I I would probably focus all of the information based on the dog and just like
put the owners like last name
you know what I mean like you're more concerned about the dog and then the the owner yeah and then like have the owner of the like secondary
because it obviously when people come in and they're like oh this is so and so and you're only able to search it by the owner's name but right the way I run my business is all about the dog so
I don't I will I I mean it's good to know the owner's name as well but it's like
majority of rumors are like who's this
you know and then we will
search for that dog based on dental first and last name
but yeah that it means that that sounds like something we do
as far as like dog dog as opposed to owner
yeah yeah and then me vaccines if you could have like an alert system for the vaccines because like a lot of a lot of green place is a really dark
aren't checking vaccines as much because there's a lot of the software so early like
alert you
okay of which dogs or you just fine now and calm
okay so other than they have they have a record mad because they see you serve actions are expired and you have to turn them away whereas
you know I guess I could be different and and operation
you know the way that you operate obviously when somebody calls when I checked their stuff
but it's like maybe you guys could have like

like I don't know
email things were like Hey your next appointment coming up and we see that your struts or expired so you might want to bring that at this time in that you know for your next appointment whereas so you know it creates less work for us because then we don't have to like go in
and find their the profile
so that's kind of the checklist
yeah you go through before you actually will
do perform any service
I'm sorry
you have been like a checklist that you go through before you'll do any service for dog basically so they have they have their most recent shots to the yeah that would be something that we would definitely incorporate like an alert system for you you know kind of like their file before you go into the operating room right you have all the information the la allergies you know any conditions that you need to know about everything that you need to know before you actually start your work
we would definitely do that but as far as like vaccines you don't you you don't do the vaccines you just require that they are up to date for the dog before you yes how many service so a lot of a lot of the time what happens especially when you have off like booking is customers will book
an appointment thinking they're all good to go because you know the dog has been coming here for years and you know they forget that the house to get boosters and they have to right you know get the shots is actually you know every couple of years so yours may go by and then they forget like I I was trying to read this site and then they come in for their appointment and they're upset that we didn't say anything but that's right for me
and we have
trying to I didn't really think to check you know like you know whether dog had his shots or not because he's been coming to me already
yeah that would definitely be something we could incorporate basically they make an appointment and then they get in it's a reply saying you're you're you're.your dog had shots this this date there do have you had they had there are you running at yeah yeah make sure you bring in your paper work
right so you actually see require them to bring paperwork of the of the issue of or or shop at least like email it to us you know so that we can okay that they've been done it
is this did you all groomers require that is that like a law or is it just something you know is that a pen on the market because there isn't there isn't any like grooming is very unregulated sealed
like you don't even have to have a license to grow
and really well for me at
so it's a very unregulated field but a lot of rumors you have good practices
and it's good to have these practices because it's actually going to become state law where groomers has to have a license and they have to have proof of vaccinations anywhere that dogs are like all together
hello yeah it's gonna become state law so it's a good practice to have and it's a good safety thing you know because you just never know you could get a puppy and it'll get sick in the next you know you have a lawsuit on your hands
right sure
yeah so if you go back to to have reviews is the absolute like I have to have all of my dogs have to have the rabies shot the
the other shots like for example borders how is only if you're gonna have a lot of dogs in within close proximity but for a mobile rumor I wouldn't probably I probably wouldn't
wouldn't require that if for my mobile but for if they're going to be in this one around other dogs and I would probably require the
the combo the combo and the Bordetella and radiation
okay
okay that's that's good to know I mean that's definitely something we can incorporate the sort of reminders
and kind of submitting proof of a vaccination right
so that you're ready to go does it bring the dog that we have to get to the like for example yeah for example if hi animal control over to walk in my doors that I have to show that I have
information on all these dogs and I have proof vaccinations for all of the stocks
okay so it is kind of a law then if well intentionally they could have asked for
okay so it's a law that's not really enforced basically yeah
yeah it is still important right if it's a law
yeah
it's okay that's got the more it's more geared towards like dog boarding than it is brimming that's why they don't really want us to move to Austin
okay but it's more geared towards supporting than it is rooming but it cannot be enforced in a grooming
environments if your conditions are not
sanitary you know doing
the telling and writing I actually can get involved and you can be cited for that
okay really quickly before we let you go here how many calls do you think you can get on average for the
well right now I'm actually on another call
but
usually I would say I remember out like 6 talk today
and I actually have a wait list
I do have a wait list especially for the weekends
but at the at the walk me by actual to one I do have lots of walk ins so typically I would say on average about 10.today
mobile in the the shop you said and then for mobile
for mobile I would say maybe
a dog a day sometimes to
so you're you're currently full you don't need any new customers right now basically
is that right I tell you I don't but I welcome them
sure sure but now
but I mean I do have a lot on my plate and I'm looking to higher but it's just some really picky because I I centered my entire business around compassionate grooming and there are very few
gentle compassionate rumors that I know of so it's it's very it's like finding a needle in a haystack so
sure but you will want some new business though correct
hi
that's it at some point you will want some new clients so once once you're ready to expand the correct
yeah yeah
and I mean once that comes I'm sure like
it would be worth it to you because you are you guys going to be more centered wrong marketing and getting more customers or do all are you going to do all of the above will do all of the above so what we're going to we're going to have a platform to where you can log on there when you don't have work or when you just looking for new clients and you can you know put in a specific zip code that you're actually servicing and that will give you all the clients who are looking for glimmers like yourself and you can be able to click on that could put on and find out about the pet I'll find out about you know a little info about the the the the owner of the pet and you can you know click and it it'll be like a $5 charge probably now to get you in direct contact with your call or text message or email to the clients notify them that you're interested in going there Pat and you know you guys would be able to go head to connect from that
yeah I delete like more like you hi platform that connects you to the type of rumor that you want right
yeah yeah I was in the right contact with clients want your specific services
okay
I really
we will be doing everything for you that everything possible for you except for the actual grooming
you know if you use a higher
I actually would probably be interested in doing that for my cat because I'm actually looking to open in the near future probably within the next 2 years I want to open a cat exclusive running so on
and that's something that I've never seen in the state of California
I do have a money in I've seen them I was in the mood to have them all here yes I've never seen one that I've seen I've I've been going through so many pet grooming you have no idea they're out there you supply
it's just done
yeah I well in my city at least I haven't seen anything and I think it's a really like untapped market but it's
it's hard to find new clients
new cat clients because
you know you don't you don't see a lot of tax on the street
yeah you also okay I don't either I don't I don't recall ever us I think asking maybe in my lifetime maybe 2 or 3 cats das audible groans like state or something like that and I think a lot of the a lot of it is it a lot of it is that C. hot there's very very little education out there
on breaking these men that cats don't need grooming they do absolutely do you need grooming so maybe like in your app if you can incorporate just a little bit of it like
education yeah I know that's a good thing
because it is it is they absolutely do you need grooming they enjoy grooming it's just I don't like the sound of water they don't like the sound
it's not that they don't like water is that they don't like the sound
so
if you can incorporate maybe like because I am all about educating my customers and it does increase my sales
like internationally like I can't a lot of a lot of myself I would say are out on
because you know you cater to every dog needs
also like maybe incorporate like a way for them to
do a current picture
like
upload a picture of what the dog looks like currently right now that will help us consultation beforehand so that yeah yeah the person's not like my dog is in perfect condition okay well let's see a picture of your dog right now
yeah the one that was something
that's something we considered kind of before and after photos
along with their kind of profile and you know history that will help with the H.com
yeah
so you're currently not doing any marketing or any advertising any kind of promotion of your aside from the

was it a site for my low income my low income program that I'm about to come out with I haven't really had any need to advertise a whole lot on the low income program I'm just incorporating it because there's a lot of
there's a lot of the needy
dogs out here and cats that are not really being taken care of and you know I just have a soft spot for that so
I'm trying to make trying to and I'll also that's a means to fill in the spot that aren't being taken by my paid customers
like for private first
well well also move pretty much by we take in different more than enough from your time we definitely would like let's see here give me one second
not for the $0 we want to send you a check who she would I make the check out to where should we send it

I'm sorry you you said check
you know for the $0 number to the will tell you $100 for your time we'll send you I checked I just want to know who to we make the check out to and where should we mail it
Chris you know Warren
okay see a one part I S. T. I. N. A.
okay
Warren W. A. R. R. E. N.
okay
and 2207 east Broadway
number 23222207 east Broadway
yes

number 3
in Long Beach
California 90803

all right awesome so we have going on here in the last I want to see if is it possible for us to get to keep an open line of communication with you that way you know in the future we can give you a call just to pick your brain a little more and then we'll obviously pay you for your time again
yeah definitely I mean I'm totally up for improving
my industry in any way that I can
I'm very passionate about it so anything you guys need just let me know
great thank you thank you so much for talking so much for it's August and will definitely be in touch and we'll get this check I'll to you as soon as possible
all right thank you very much okay okay bye bye
thanks bye bye

Completed conference call April 11, 2019 with Christina. Christina would like the check made out to Christina Warren and mailed to 2207 E Broadway, Long Beach, CA 90803

Reached out to owner Lisa via SMS she’s he’s interested in having a conference call with us on Thursday at 4:30pm

or call has been forwarded to an automatic voice message system 310-428-0006 is not available
tone please record you message when you have finished recording you may hang up or press one for more
we did not get your message either because you were not speaking or because of a bad connection to disconnect press one to record your message press 2
are you still there to disconnect press please leave your message for paid press 2 well if that
are you still there to disconnect press one to record your message press 2
sorry you were having trouble please try again later goodbye

call has been forwarded to an automatic voice message system 310-428-0006 is not available at the town please record you message when you have finished recording you may hang up or press

https://makeandkeep.com/wp-content/uploads/recordings/REebb690869f4230604ff8c97975cd752f.wav

Completed conference call April 10, 2019 with Mark. Mark would like the check made out to Mark Haberman and mailed to 7657 Winnetka Ave #275Winnetka, CA 91306
https://makeandkeep.com/wp-content/uploads/recordings/REebb690869f4230604ff8c97975cd752f.wav

thank you for calling pampered pets number from line please leave your name number
especially the code and we will return your call as soon as we are able we appreciate your business and look forward to taking care of all your cleaning the
thank you for calling pampered pets and have a great day
at the telling please record your message when you finished recording you may hang up or press one for more options
hello hi my name is Clayton I'll call let's see about a possible to speak to a home or are in charge of a business other reason for my call is that I work for a start up company that's currently in developing an app that helps when was growing on the business I'm not calling to sell you anything but we're currently building and developing out out and would love to work with rumors like yourself to make sure that I after is useful we would like to schedule a conference call with you that would last anywhere between 15 to 20 minutes and that conference call would be consist of you just asking some pretty basic questions on how we can improve our apps what features you should possibly add in the future and for the 15 to 20 minutes on a call will pay you $100 for your time out to like to find out more specific features please give me a call back at 310-428-0006 once again that is 310-428-0006 thank you
if you're satisfied with the message press one to listen to your message press 2 to erase and re record press 3 to continue recording where you left off press for
if you're satisfied with the message press one to listen to your message to send your message with normal delivery press one to send your message thank you your message has been sent

No answer left voicemail and sent SMS

hello you have reached what the pop mobile grooming and spa
if you're calling to make an appointment please leave your name and telephone number and Kenny bridges will return your call as soon as possible thank you again for choosing what the pop
record your message after the tone simply hang up when done for for delivery options press the pound sign
hello hi my name is clear and I was calling to see if I could possibly speak to a groomer are in charge of your business I'm the reason for my call is that I work for a start up company that's currently developing an app that helps Goma's growing run the business now we're not calling you to sell you an apple or calling you to sell anything but we're currently developing that happened we would love to work with local numbers like yourself to make sure the actors useful and would like to spend anywhere between 15 to 20 minutes on a call with you in the future in exchange for $100 in cash for your time now the 15 to 20 minutes would just be spent by you answering some pretty basic questions on what type of features are option have and just to make sure that it's useful to like to find out more specific details to please give me a call back my name is clean and I can be reached at 310-428-0006 once again that is 310-428-0006 thank you
to replay your message press one to continue recording press 2 to delete
your message has been sent thank you for calling goodbye

No answer left voicemail and SMS

76 Grammy
hello hi my name is Kay now calling to see if I could possibly speak to a groomer in charge of your business
what is this for
I'm sorry the reason for my call is that I work for a start up company that's currently developing an app that helps groom is growing run their business when I call on the cell you anything more currently building that happened we would love to work with local rumors like itself just to make sure that our athletes useful and we wanted to find out if you would I'm so sorry and
ending in the already have an alpha thank you so much for calling
okay thank you for some thank you bye

Spoke with owner and she told me that she's not interested because she already has an app that she's using

you have reached the voice mailbox of
hi you've reached crystal would thank you cells mobile pet grooming sorry I missed your call please leave your name and number and we'll call you back as soon as possible have a great day bye bye
at the tone please record your voice message when you are finished recording you may hang up or press pound for more options
hello hi my name is clear and I was calling to see if I could possibly speak to a groomer in charge of the business I'm I work for a start up company that's currently developing an apt when I call on the cell you anything but we'll currently developing that happened we would love to work with local warmers like a cell to make sure that our up as useful and I will calling to see if you would possibly be interested in having a future conference call with us that would last between 15 to 20 minutes and we'll pay you $100 for your past and the 15 to 20 minutes will just be spent with us on the phone suggestions in pretty basic questions on the types of features you for like our option have just to make sure that I APRS useful for out of almost like yourself if you would like to find out any more details please give me a call back once again my name is Clayton and I can be reached at 310-428-0006 once again that is 310-428-0006 thank you
to send your message press one at any time message sent thank you for calling goodbye

No answer left message

thank you for calling must love dogs mobile grooming we're so sorry that we missed your call the best way to reach us is by tax to the same number please note that we have limited availability for new clients and we do not offer same day appointments we do typically book at least 2 weeks in advance
thank you so much
hello hi my name is clear and I was calling to see by the passes speak to a woman in charge of your business I'm I work for a start up company that's currently developing an app that helps Goma's growing on the business and what I'm calling to sell you anything but we're currently building and developing that up and we would like to work with local woman's like a self just to make sure that I happens useful and we would like to stay in anywhere between 15 to 20 minutes on the future conference call with the you in exchange for $100 in cash and the caller just consist of you as in some pretty basic questions on how we can
make sure that happens usual father numbers like yourself if you live on a more specific details please give me a call back once my name once again my name is Clinton and I can be reached at 310-428-0006 once again that is 310-428-0006 thank you
if you're satisfied with your message press one to listen to your message press 2 to send your message with normal delivery press one to thank you your message has been sent goodbye

No answer left message

good morning my name
hello
hi good morning
hi good morning high my name is clear and I was calling to see if I could possibly 3 to groomer in charge of your business
okay
of the reason for my call Sir is that I work for a start up company that's currently developing an app that helps bloomers grow and run their business I'm not calling to sell you anything but we're currently building that up and we would actually love to work with local rumors like yourself to make sure that our app is useful and I will calling to see if you would possibly be interested in spending 15 to 20 minutes on the call with us in the future will know that you're busy right now schedule a conference call with us and for 15 to 20 minutes of your time will tell you $100 in cash and the call only consist of you answering just a pretty basic questions on what type of features are action have and you know anything we can do to improve are apt to make sure that it's useful for other members like yourself would you possibly be interested in having a future call with us maybe tomorrow Wednesday and will pay $100 for your time

each
no ma'am that's right it's just answering some pretty basic questions like I said it's all just 15 it's 120 minutes of your time and will pay for time $100 in cash for like 15 to 20 minutes I say we don't have to do it today we can do it tomorrow or Wednesday or you know whatever day is more convenient for you
sure one thing is fine what is it okay what would be the best time to give you a call on Wednesday when you have sometime probably like after 3
after 3 that's no problem after 3 and your name Sir
X. in
that's it all right all thank you so much for time so we'll give you a call on Wednesday after 3 to see or read check your availability and then we'll have a conference call will pay for time thank you so much thank you okay bye bye

Spoke with owner Edson he told me that he would be interested in having a conference call with us on Wednesday at 3pm

hi you reach value the Paul I'm sorry we're not able to take your call at this time but please leave your name number and a brief message and we'll get back to you as soon as we can thank you and have a great day
hello hi my name is Clayton else calls you bought the possum speak to a chroma in charge of the business all my work for start up top and that's only developing an app that helps groomers odd well and I'll run a business what calling to sell you anything but we're currently building and developing that happen would love to work with local 1 was like yourself to make sure that the app is useful for all those numbers and we would like to spend 15 to 20 minutes with you on a future conference call in exchange for $100 in cash and 1520 minutes will just be spent with us by you answer Justin pretty basic questions on how we can help make sure that I app is useful for other pet groomers if you like to find out more specific details please give me a call back once again my name is Katie and I can be reached at 310-428-0006 once again that is 310-428-0006 thanks
to replay your message press one to continue recording your message has been sent thank you for using T. mobile voice mail goodbye

No answer left message