hello there
hi Sheila it's quite an
hi Clayton
hello yeah just give me one second here so we're in the car now with one of my bosses on his name's rex is gonna give you a brief overview of
well what we're all going to be talking about
hi Sheila
I couldn't how's it going I'm so clean told you that we're putting together an app and we're focusing on view the industry
and so I can give you kind of a list of the features that are gonna be the app and then maybe you could got to let us know what you like what you don't like what's missing its address so that one of the basic features of the app
is we'll have people who knew who have some beauty need maybe you know here cut or styling you know or whatever so that you know they'll have kind of their own criteria there are there special needs this specific service that they want and then we will have a list of service providers and they will include their special tease their location and you know what they what the clients that they want and don't want and you know anything specific to that service provider and then we match everyone up
so when you say service provider you mean a salon or hairdresser has this for themselves right right
or even like a
right there's a couple more categories but that's basically basically the server service provider that we're targeting right now
you know you you're creating this now
yes
yes Sir Clayton your partner in this in this business
yes that's part of part of our team
okay I'm just
we're we're community first kind of a tech company so you know word
creating apps basically so this is
our current project is you know
so in addition to that in addition to so those that would be generating kind of new customers new leads for for you or for any provider

the next would be organizing your current clients
so you would have within the app
it we you would have a record of all of your clients and then in notation in notes for example for that client you could have you know this this client as the special need or maybe is allergic to something or lakes there cut this way or doesn't like this
you know here product
those types of notes as well as you know photos you can have before and after photos
and tax
address contact information right you can send them alert send them reminders you know we haven't seen you in 6 months
you know you should stop by or we can come out to you
in addition to that we would have mapping directions so if they're coming to you they could have a turn by turn directions to you or if you're going to them
you could have you know a turn by turn mapping and directions
and then additional features would be invoicing so we can send out invoicing jerked your client's once you've serviced
and
send out alerts reminders as well as billing them
and charging them on the credit card that type of thing
and you have
at
that app or they can
charge
to your company have that many me
right so you so they could be into their credit card number I will have it on file and one click and they make a payment to you
and then just a hairdresser paid for this service
did they do that that's one thing yeah that's one thing we're kind of ironing out
we're trying to talk to to people to see what you know about what they're willing to pay for this type of service
so that's it but a big question for you your opinion on that and if you're currently using any apps
or any accounting software scheduling software you know contact software emailing software
so that we can understand what you like about those other peoples
programs in apps and learn from that as well
tell me your name again
hi my name is Rick
Rick you know you're going to get a chuckle out of what I'm going to say to you
okay
I ready
yeah
you know I don't know if Clayton told you that I've done here for many years to the day uhhuh
yep yeah you did you did you used to run salon right
yeah for a number of years from now I'm working for someone else you know I'm renting my station might Cher
uhhuh and that's true all of these years
we never went on the internet
really
we did it all by hand
and I am not the if we didn't want to we just never did
and
my boyfriend got us on yelp
and we got tons of business from yelp it was still is
incredible
that was where we got a lot of but we didn't have all the intricacies that you're offering
right 3
and I think
simply because
you know we did it sort of the old fashioned way
I think what you're what you're going to do will probably work for so
I thank this I thank this generation well really use it I think it could come in handy if it wasn't too costly
right trying
so just to let you know that I can give you ideas and stuff
but as I say we never went on the internet
right 902 yeah well it that's that's not too surprising actually

artists
yeah
it's a it's a it's easy you you have to kind of 80 in order to route to do it you have to change a few things and how your how your
how are you kind of have been for years doing things right as far as

scheduling and all that but the
yep coming here address
you'll do very well with
right it's the our goal is to
allow you to the hairdresser to focus on what you do as opposed to worrying about scheduling our marketing or accounting you know we'd like to handle everything but you know
they hairdressing
right
or you
mmhm
so that's kind of the goal so you're you're you you haven't used any kind of internet apps or any accounting software any skin to know scheduling software nothing
yeah he's in the other my my own boyfriend can't believe it
yeah the right
uhhuh hmmm
okay well don't let that the 2 are you because as I say the people just under a
will be have a lake and interested in what your right right
right but we'd like to we'd like to also
you know good question might be because there's probably other kind of you know you Titian's that are of the same way that aren't on the internet
they don't use any software everything's done by hand on you know paper or ledger we'd like to
you know
open to kind of technology to that type of of persons that type of the lawn right
so the you know the the
what what would be most enticing to you in everything that I listed and is there something that we couldn't we might be able to do with that would make your job a lot easier
the only thing is honestly
I mean everything that you offered it would be great the leading the client knows their appointment time letting
they'll be a billing thing on there as well right the bill right right right and
all of that as usable I'm might not be the per
for your customer but I can give you ideas

on it but I'm not I'm not to be honest with you I'm not your person for this
uhhuh
well in a way you are because you you're currently not using anything and we'd like to make it very appealing to use so you would really want to use it right
you could possibly do that but you want to get it
yeah you will not believe and I'm an artist also on the side I don't even use a computer
really not looking out but you use the phone right
here
so you do have a yeah it was like a smartphone right like an android or an apple phone right
I do
right and that's that's where we would be do you know that would be the primary spot that we were the user would use the app is on the phone that's true
so
we want to we want to make it very as convenient as possible so that someone who doesn't have a computer for example will still want to use it
right
and it's simple enough so you don't need to have you know computer knowledge to use it as well
so so you're this phone call is it for any advice I can give you it's too it's too turned me on to your tool
no no it's all right we haven't finished developing it yet
so we want to know
how we you know what features do we have to put in so that it's a must have for you
so so let let let me tell you I can give you features but I don't know that I'm interested in it just yet okay okay okay that's fine yep I can give you some advice
I can you know I can do that for you but you know I don't
I don't know but I want to get into it just yet as far as the sure sure
okay that's all we're looking for today is advice
so how can I help you
okay so yeah you know all those things listed is there anything else that you would so so basically if you look entered it your schedule for you know your daily schedule you know a a of course all of its not spent working on someone here right so when you're not working on someone's here
what are some of the things that
we can help you
you know let you know and then I listed a few examples like handling the customers as far as you know filing their information and billing and sending out reminders is there anything else
okay yeah
let's say a phone book with their name address phone number and their formula
yes the day that they came in
the service that they
those are the main things right there
right okay okay yeah we we do include all that as well as possibly before and after photos or personal notes like there you know allergic to this Kerr Kerr product right
right the that would be helpful
right right
so we were just the the you know the question that we have is there anything else
that
the that could help there but 8 because we you know alternate mondo hair cut for their birthday
yep you week it's an upper there reminder sure

and then also let's see here

let's say they're getting married in July and I start preparing them in
I like let's say 3 months prior to that
uhhuh

you know like getting pictures for their wedding getting phone okay so
and that's can in that scenario there would be kind of a series of things that you might send them
reminders for right so if there if she if a bride is planning her me her me her wedding
you know that 3 months before the wedding she's going to be doing this and you know and then a month before should be doing this we're she'll need you know
you know Herr
and then and then her bridesmaids would also
need beauty services right she can ask mmhm she can pass it on to her bridesmaids they could be in Friday then like to party the all the information goes to
right yeah that's
yeah that's usually yeah that's good information for
right

and then is there any of this type of type of so weddings is a big big kind of drop for you are there any other types of events like
I don't know maybe
maybe proms or
the problems definitely definitely from
baby showers
baby showers
mmhm those are big

I would say graduations
graduations okay yeah
they come in for that

even I did say even baby showers sick they make a big deal out of that
yeah no that's okay that's good that's good that's good okay
M. you know I sometimes you're dealing with people that are coming off a few more going on Kimmel
oh yeah now that's a big you know like I I'm delivering a hair cut
to a gentleman who was I don't know if he's on his way out kind of sounds like it but a friend and he client
and I'll be going there on I believe it's Tuesday
tomorrow or Wednesday in other words to go look after someone with that you know has to mother won't want to come in the salon anymore
uhhuh mmhm okay
okay that's good that's good information

Jerry you have any other questions for
yeah I think she's that's all my questions yeah as far as just calling back to when you own your own shop how often did you have bacon season what what was a turnover ratio for having a hair stylist as far as in in or salon
we didn't have much of a turnover ratio
we are our salon this
it's it should have been on it should have been a hunt
N. B. C. it was a haven like I've never I've been a harder for many years and there wasn't much of a turn over there everybody state it was a it was a really one in 1000000 full so that the everyone just stayed there many years I even inherited some hairdresser I was there 16 years and I inherited some that were there prior that went on and stayed longer because of the place being such as special
you know special kind of place
so the turnover I'm other other salon owners and be able to tell you with that well I I didn't really have that
okay so you have never had any issues going on any of the seats is there any any of the of the boost that one there hop on average how much was the was the was there a boost we you know a rate for the booth was commission
how do how do the payment for no and
at the end it during the time that I owned it the chairs were 250 I believe
250 a week
uhhuh
uhhuh and now a lot of people are going to salon suites
but they have their own room and it's more expensive
but they're not running it Cher the renting like a little mini full they're having a lot of that happening now
not a personal salons we just like 1 room for 14441 beautician
yeah like let's say you yeah
you go to a salon sweet they'll be it'll be a a kind of a large building
and they'll have maybe 20 suites in there or something any chair dresser play it pays probably is a weekly or monthly I'm not sure because I've not worked in those
and the cleaning for you know and then they have their own little
little room with a cherry mer and then and then they have an outdoor everywhere they have the

shampoo Pape you know when they do the shampoo
okay when you said that that would probably cost let me double or triple work usual move around 350
this is something
mmhm
now on a day to day basis how many how many heads do you think you can handle how many times you do you can handle on a daily basis just on average
I like to do around 8 foot where I am now there's a there's people that need to double that
mmhm
and people that to lessen terrorists
and on average if you were what's the average price of a hair cut
or on my cell no I for women 45 cement
says 75 is starting at 75 plus for women and 45 minutes
75 for women 45 for men
unless they're young and don't have a lot of dough we we we will adjust it
okay now as far as
and would you say that most of your clients or either are they walk in clients or they just returns a long time
but we do have walk in

you guys usually busy throughout the week or you guys his mailing the disease yeah all right sorry
Hey it depending it's seasonal
the P. during tax season we're slow
during any holidays were going out of our minds
and then in between it's sort of up and down but you have your regulars so if you're talented hairdresser your your you stay pretty busy
mmhm
is this point and I'm talking to and I mean it's quite thank you
yeah

and do you have any aspirations of re opening us along
you know
I had it for so long and it was so successful
no no I'm enjoying the I'm enjoying the freedom now I don't have to worry about the toilet overflowing
or no parking you'll still hear that anyway that's always a big deal no parking no parking no parking
and how often do you do mobile appointments
myself it's sort of very is absurd ill
or is
it's a wedding you know I don't do it real often I do it when you know when it's
when it's required but you know if they're in trouble
you know I've gone to a lot of nursing home and homes is it like this man has cancer
I've gone to you know stuff like that
I'm gone and and shave the head
so that they with the here starts to fall out
dressers really have a
it's a very special
for most of us that everyone can do it
it's a very special relationship
and and it's the speaking for myself
no afraid no fear of touching and ill person
or any getting creepy this
it this friend of mine we're I'm gonna be going soon because she's ill should go
she
she she we've we've done together but she Bailey handles it when a friend passes away even
rather than letting some stranger do their hair
you know we'll do it for them specially this friend of mine she is unbelievable
a very special relationship
can also as a manager and yeah so collection taking
another time here we pretty much have everything we need here now we do want to make sure that we pay you for your time working we're who should we make it make the check out to who she was and it worsens and
are you guys sure you can afford it because you don't have to pay me no this is not a problem
okay
you want my full name yes
S. H. I. E. L. A.
I'm sorry to hear that one even someone out there for a second
short S. H. I. E. L. Hey Sheila
okay
last name G. R.
a a
M. as in merry Graham with 2 H. G. R. A. M.
okay is
and we're solution now that's it
4909
new council all one word
2
the new
okay
and that's in see no

California
okay what's is it
91316
okay awesome awesome thank you so much for your time so that would definitely very much would definitely if this were you guys located
well okay in west LA like rational part coastal
okay so help did you which would you like a number of another hairdresser
what now I think we we have all the converses we need but this if you do need any more in the future I'll definitely give you a buzz
thank you let me ask you one more question yes how did my did your time with me differ from the other people you've interviewed
well to be honest the only difference is that most of the other people that we spoke to more more just update today this technology yeah that's that's the only difference you know everything that you know we they are discussed pretty much the same as you did but they just knew about certain applications and they were using certain software so that would just you know I've just more just more tech savvy that's it
you you've got a different angles for me yeah well all angles are good I mean all right with that because at the end of the day everybody has not cost over to the side you know but they will eventually and you know their employer it's it's still very important because not everybody is not really using a smartphone lives that you would be surprised how many people are still writing things down of those people so at some point get tired of writing things down and they'll want to maximize no the only potential by you know having somebody do it for them yeah right
you're right well Hey 6 well I'm gonna tell you one last thing you want to you want to chuckle
yeah
the woman that looks after us she books or appointment she's probably been doing it for since long before I met her she's 88 and she even has some of the numbers remember it why that's crazy that's so yeah that's yeah
you have to see it to believe it's been a good luck to both of you on thank you so much of a thank you so much have a good one
thanks for your generosity okay bye bye

Completed conference call April 29, 2019 with Shiela. Shiela would like check made out Shiela Graam, and mailed to 4909 Newcastle Ave Encino, CA 91316

Reached out owner Shelia via SMS and she’s interested in having a conference call with us on Monday at 11:30am