Outbound Service State View

Calls to:

StartEndMinStateActionResultsEventNextCompanyPhoneRecTranscriptGeneral NotesEdit
2019-05-04 03:02:552019/05/04 03:03:00BegunCallPitchedCall BackBegunSoCal Digital Repair(323) 813-1349
2019-05-04 02:25:022019/05/04 02:25:08BegunCallPitchedCall BackBegunMobile Computer Repair, Encino, CA(818) 704-7588
2019-05-04 01:47:102019/05/04 01:47:16BegunCallPitchedCall BackBegunBinary Star Tech Services(714) 225-2904
2019-05-04 00:40:552019/05/04 00:41:09BegunCallPitchedCall BackBegunMobile IT Solutions(909) 696-0468
2019-05-03 18:21:362019/05/03 18:21:48BegunCallInterestedConference CompletedTech Boys(323) 633-7600
2019-05-03 18:21:362019/05/03 18:21:37BegunCallInterestedConference CompletedTech Boys(323) 633-7600
2019-03-04 14:02:442019/05/03 17:41:03BegunCallNo AnswerCall BackBegunabc(808) 988-5056
2019-03-04 14:12:132019/05/03 12:01:08BegunCallNo AnswerCall BackBegun(808) 988-5056
2019-05-02 11:07:582019/05/02 11:08:09BegunCallVoicemailVoicemailVoicemailGharibian Auto Repair(818) 787-3492
2019-05-02 08:55:282019/05/02 08:55:32BegunCallPitchedCall BackBegunArmco Auto Repair(818) 988-4444
2019-05-02 05:17:432019/05/02 08:22:29BegunCallPitchedBack to the USSR(310) 555-1212
2019-05-01 15:01:142019/05/01 15:01:14BegunCallPitchedCall BackBegunGlamour Girls Mobile Nails Service(714) 726-5393
2019-05-01 12:19:172019/05/01 12:19:2332BegunCallInterestedInterestedConference CompletedYou First Tech(310) 618-1537Play

your first check to see if he Hey hi hello hi Steve it's not quite in
Hey Clayton how you doing all right in this role
good I'm good
yeah I was this so I'm going to have a conference call right now I'm on the line with one of my bosses his name is Rick is going to give you a brief overview of what our callers about and then after that we'll have some questions for you and
okay that work for you she
yeah yeah give me a quick overview of the app that we're developing right now so basically we people with you know some sort of computer phone need they come to us and then we do you know determine what this what what there's requirement is what what services they need it and we match them up with the service provider that offers that specific service so given certain criteria you know if your house is the and and you know it's the the service that you provide make sure it matches up and to make sure it is someone that you can service
right okay okay so minute dishing to that we for for you we'd have scheduling so if you can handle say you know 5 or 10 service services per day given the open time a time slot and we can fill that for you like almost real time
so scheduling the lead lead generation and then managing your list of clients

we would store you know all your previous customers there is invoice information the type of service that you did for them and any notes that you had to regarding that and as well as invoicing customer standing reminder sending alerts and if they're coming to you or your coming to them will have no you know mapping and turn by turn directions
okay
so that's kind of an overview of the service that we're providing the app
so you know given that list what what is the most appealing to you what's and you don't need it all and what's missing base was a big red flag for me was you holding onto my database of customers that's that's okay I have a scary proposition for me because that is okay everything from my business course
the V.
the lead generation and people will file location distance and
skills are working for that that's right
that way I'm sorry we're out you're breaking up a single breaking up a little bit there
yes I mean
how bout now a little bit better
yes is better
okay so
the lead generation part of it were your qualifying the location the the need and you can you know we now my client base for me that's beneficial that would help save you know a lot of time on responding trying to people and businesses that I either do not service or not interested or out of my area except shows so that that really benefit for sure

the tracking of the go head
just one quick note before this so these are with the features that you can opt in or opt out the kind of the discipline
okay I didn't know I thought it was 101 kind of
it is it is all in one but you can use the features that that you're interested in it's not of all or nothing type type situation
okay okay it's a case by case choice spaces okay then right right yeah
okay the map the map that the mapping is good but I mean Google maps and waze that kind of exist unless you can integrate with those products
it's kind of already out there right
everything you said it sounds good I mean I'm I'm already doing double inch and half those things anyway you mentioned so you kind of consolidating a lot of the
the data entry right within that kind of the goal yeah
the quote completed everything so are you using any apps or services right now as far as scheduling you in invoicing and any commerce the commerce show she scheduling I use literally just use outlook
for invoicing billing
and tracking I use quicken
okay
mapping I guess you might say I use Google apps
okay
well as a third thing yeah the mixing asked about
persons are using any applications
on the phone itself you know except for Google maps
okay I do my data entry on on on the computer
how bout marketing and advertising
that's me on the computer yelp Google yelp
so yup yup on Google are you pain or you just no I'm not I mean I also I know I'm not pain all mas on next door
and there's one other I can't remember the name of it they're not big but
its user base not
business space so the user has to put you on I forget the name of it but they're not huge so those 4 Avenue my marketing and affect
so so basically you're not paying for any marketing you're doing your name mark okay right okay yes mail yeah
and have you ever paid for marketing and experience I have years ago and yeah years ago and there was no return at all on it so I walked away Nectandra completely what were you what were you trying first 2 thirds because
the beginning you know I was in the can I think I tried to Google add weight I mean this must have been 12 years ago something like that
but I think I play I even place an ad in I don't know if it was and I don't remember if it was a you a newspaper or a physical publication when I was just getting started with the business and trying to you know get clients basically I mean other than that I do have car stop signs I have business card to have the the old school way of doing things as well in place
okay what's with you or looking for new new clients right yes yes always looking for new all it's okay always acts that's business yes right right
okay would you say that most of our clients are actually more like word of mouth or just returning clients
I mean you know I'm a nation I I get a lot of referrals from clients I also probably get about 3 to 5 yep you yelp customers every state 3 or 53 to 4 weeks so at least it yep customer week give or take
and as well as I'm starting the Google client the Google leads are starting to roll into they're not they're nowhere near that frequent the maybe once I don't know once every 3 weeks
I'll get a new Google person coming through

yeah those 2 avenues for the for those 2 companies anyway and then I'll get random next door at people here and there I mean once every 3 months maybe and I can't think of the other name of that last company
that I've gotten random stuff rolling in from also were you as a user you write about this on their website but you as a business you cannot post on the website I can't remember the name of a no
close or clients or client can go on there and you know yeah they're they're the ones that will be on to begin with yeah okay I I I never put myself like it wasn't even aware of it until I found out they put me on it
okay
I can't think of an all right
okay so so that those are pretty much all the apps me all the marketing so that you're using right now now as far as clients how many clients are you with the service on on average per day
I did change side say I mean I could be a client for multiple hours at a time so anywhere bet worst case scenario 1 best case scenario up to 45 technically
in order for quotes for
it just depends on how long the metal location for a particular client some sometimes I'm there 5:00 hours at a time sometimes it's an hour it just depends
okay and how many so you are an I. T. do you have like current contact within the company like I said I know I try you know I try to go down that road in the past and I had no interest in many clients nobody was looking to set up a service contract everyone's looking for case by case basis
okay for sure go so if you go out to your company you probably only go out there one time you won't go up there again
well it yeah so let's say some my business clients for example I'll see them lunch not keep in mind I have 1100 clients
so I'll I'll prob yeah so all she out of out of the year out of those 1100 let's say the returning the the existing clients awfully probably I don't know maybe 200 of them and that those 200 rotate every other year you know just depends on as an admin as the basis
okay
are you calling is working in the billing buyer cell or the yeah I know I do work independently by myself but I will bring on call contractors for for labor type work or for outside tech work I guess you might say but I don't bring in inside client locations it's more
you know I'll be able to my site or or it'll be remote connection option
he
right go head okay
I would you have any interest in like a kind of a did dispatching service
we're we provide you basically scenario an address and

then we pay you afterwards
yeah I've actually done with I can yeah I've actually done that with a competing local service type company that they're a shop they don't have okay

employees that go on site I've actually pay them a percentage so they've got a lot of job X. amount
plus one and I fill out an X. amount so they sent me the referral for their clients in the fact I go out of the half of them to service their client but it's more of it's not them scheduling me it's the owner shoots me a mess taxing are you interested in this job this is where it says this is the kind of detail so they qualify the lead before I even address it
then I go out and service to the job
and I would you like about that
didn't what the benefit is I don't have to qualify you don't have to go find that lead in maybe an existing client of theirs they may be paying for marketing and advertising and get that client to the door and you like him even the most important part of that is they qualify the lead to find out if there
serious about having someone come out in service what that will you know what the job entails is it something that is going to benefit them and me basically if they can affect or
was there anything about that and said I wouldn't charge
so that that I I don't know what
let me think here
so that let's say the bill and now that 150 they're billing at 150 an hour plus I think it was a $50 chip charge I don't get a lot of referrals from that company is something new probably started maybe 4 months ago and I've only had about 3 or 4 things trickle into the using several different tiers wants to you know he's kind of trying to grow his business without servicing so name a couple emails out of your own room I can't think of the name of it it's a local I. T. shop it's not a big giant corporation or anything
okay they're they're I think from what I can tell I think there were there a local I. T. shop and they kind of branched out into
commercial
based you know
like fast food restaurants and and POS stuff they kind of branched out into that so they got hit you know if if they take on a client in that industry that the service 150 restaurants in southern California
so they kind of pull back they pulled back from service scene you know the walk in the kind of stuff and they put all their energies into that and web development
so this I think I'm just kind of hold on to their their business some parts of it that they were kind of qualify interested in it that doesn't generate as much revenue for them as those other opportunities still
I'm along with me from all along with I think he has 3 or 4 other
check she refers business out too slow
okay so the the percentages what maybe what 2025 percent of my business no not even there sh it sh maybe 4 percent back
and its case by close together road first go for is good will drop so if you went out confirm the job to charge him $200 they would only charge 4 percent for give me that job oh no no no no as far as the repair their percentage on the job yeah I thought you meant overall for my business no no no no no never sentence
yeah so let me get me those numbers here
about 150 give or take for the first hour
plus 120 so the
they're probably you're probably pulling about 20 to 25 percent of the income all that job that a service okay
and is that better for you or is it easier to just be independent and you know we have a client on your own is that since the number then you know if you get the client on your own of course you can get more money but is it easier for you to go to a company like this or to just you know start from scratch on your own
I kind of like just starting from the scratch part
but the flip side of that is they are able to qualify the lead
so that saves me phone calls and conversations you know sending out you know 45 minutes on the phone talking to someone to find out if I need to go out to the location or not
so time is money in a fax so
if they were to turn a star handed me over you know 0 clients a month
may not be such a bad idea it's my bigger concern with that concept is something that kind of initiate initially had a conversation with the owner with about what happens when this client find out what I bill versus what on bill and for your side of it
so that's the big hesitation here
but that kind of idea
okay okay does that make sense
okay it's based on based on you know the studies we've done so far we were thinking we have to options as far as getting new business one of the options would be giving you a coal called lead that would either be transferred to you the phone text message email and those leads we would charge anywhere between one to $5 per lead and then we also have the option of actually you know getting you confirm jobs you know us betting the customer in advance confirming that the the price and you know getting you in the address and getting you all the information broker firmly and will charge you anywhere between 10 to 15 percent per client which would be more appealing to you paying per lead are paying the 10 to 15 percent
for climate change and confirmed
parlayed I'm qualified meaning I'm I'm paying you guys if it's a conversation I had with the person telling them I can't services job
yeah that that's I mean that would be a cold call lead and that would be in well
some tax that's a thumbtack website I don't I never signed up for the for that reason because I'm not I don't want to pay for just coldly
I can get those already New World in Google so the other on
what pre qualifying that option airport option be
no that's all that's going to be 100 I'm fine for you
so the pre qualified option be would be the better
that that that was a question on that so if your point 15 to 25 percent there
how do we build out the job can I make my
a lot man or do I have to take a hit based on my based on a out the 20 to 25
that's it that's it 10 to 15 percent the result research because we noticed that most companies are charging 20 to 25 percent so just to get ourselves started to you know get our freshest Abbas all these we offer a lower commission you know initially you know but so I mean it's 10 to 15 percent is a lot better than paying 20 to 25 percent and I will not not now it's ongoing for every job you taking after that from that same client yeah yeah yeah 019 we have an agreement with them speaking we have the app you on board you want us to give you clients for 6 months and if you sign up for the 6 month plan for that 6 month plan every job that we gave you you would only pay out 10 to 15 percent of the commission and the percent because the percentage will be based on you know the amount that you're getting paid so if you obviously got a job for $150 you only made $20 during that visit will probably be 10 percent but if you had a job you're paying you know you were getting receiving a payment of $1000 in the probably a higher percentage if that makes any sense yeah that makes it so if I wear it so to make to make my hourly let's call it if I were to market that job rate in order to add to pay you out your 50 your 10 to 15 percent
am I competing with other vendors
right twice now no okay not me you would be able it all up it was injuries up and say Hey see we have a person in palisades that you know want someone to come out no they're willing to pay and they want you there about 3:00 if you click yes and take that job that means the job has already been confirmed you can actually complete the job and we're gonna get anywhere between 10 to 15 percent of whatever you make from that job but that's you know once you you don't have to compute any other vendors job is yours
then yes that option please it's would be more interesting to me
but you could clearly you you you you do not want to have to compete with other vendors
for for that lead right not if I'm paying now right otherwise if I'm speaking with our vendors and I'm back to yelp back to Google
right through it and that's the model that a lot of other of these types of companies that have but you're paying for the lead and not necessarily and the conversion of the lead right
right
yeah
but we you know just add no we will people qualify everyone so if you're say networking
special specialize then it's someone needs networking type I. T. issue then
you will match up closer than someone who doesn't do networking
right right right right the phone system is let's say you don't do phone systems you're not going to get any leads regarding phone systems right right if yeah yeah I'll
what's that
it if that's your particular specialty or something that you don't do
right we I am I got on the cell phone is or what have you right right right right
so
there definitely will be pre pre qualifying of in okay
okay well I'm well so far we we have to get up 20 minutes a good time would you be having further he is or anything else that you brought her up should should have that would make it useful for other
I tease like so
well the one thing I should mention was chopped time tracking
because I imagine I don't know how you measure
yeah time in attendance for on site service through
I don't know since you guys are tied in with the with the
service person I don't know how tight in you are with the original client if you're tied in with original client they can see that you know Joe Smith is that your site for 2.5 hours on Tuesday and
this is him clocking in in effect clocking in clocking out
that's not a big issue because I have a relationship with my customers it's not really an issue additionally the on the first visit it's kind of that feeling out process so hello can you hear me yeah last year perfect okay so initially set feeling out process the fur on the first visit they don't know me I don't know them so there's a trust issue initially but Dayton it's it might be useful let's put it like that that that they see that you guys are overseen the vendor at the site
yeah that that does make a lot of service I never thought about that that does make sense since you are making house calls and they can actually go on the app you know know that you've been there for already 30 minutes you know and now also have an ETA when you'll be done that would be great
yeah
and plus the rebel to feed on the invoice at the end of job yeah he was here for 2:00 hours or whatever yeah
okay that's all that is that's a great idea it's not that we haven't heard that one yet
turning the consulting into an employee clock in and clock in now but that does benefit the customer
yeah yeah definitely but yeah well you wouldn't like amazing amazing I'm on a call with us today we definitely appreciate your time and I was wanting to know is it okay for us to give you a call in the future you know once again we'll pay you for your time just to pick your brain or you know have you down allowed or try out the you know the national features in the app would you be willing to do
absolutely yes okay now I do want to make sure that we pay you for your time Steve who should I make the check out to and where should we send it
you can make it to you first my company name you first okay
and the address
and the address is 1555
1555
west Carson street
Wes Carson street
unit 6
at 6 in the city of Torrance
the
town right 90501
it's 9050
99050 what
90501
no one yes time yeah and I know at noon yeah that's really familiar
I can't log in again yes yeah I actually I actually used to live in the software so I'm very familiar with the okay okay yes I'm trying to see if you know where that is yeah yeah yeah awesome well thank you so much for your time Steve I'm will definitely get this check mailed out to you as soon as possible and will definitely be in touch
all righty great thank you here already thanks so much bye thank you bye bye

Completed conference call May 1, 2019 with Steve. Steve would like check made out to You First Tech, and mailed to 1555 W Carson St unit 6 Torrance, CA 90501

2019-05-01 12:18:352019/05/01 12:19:08BegunCallInterestedInterestedConferenceYou First Tech(310) 618-1537
2019-05-01 12:10:272019/05/01 12:10:348BegunCallInterestedInterestedConferenceLinxworks IT Services(818) 667-9335Play
2019-05-01 12:09:542019/05/01 12:10:16BegunCallInterestedInterestedConferenceLinxworks IT Services(818) 667-9335
2019-05-01 11:19:542019/05/01 11:20:026BegunCallInterestedInterestedConferenceTech Boys(323) 633-7600Play

Reached out owner Hike via SMS and he’s interested in having a conference call with us on Thursday at 11:30am

2019-05-01 10:31:102019/05/01 10:31:15BegunCallPitchedCall BackBegunD Best Automotive(818) 535-0090
2019-05-01 04:34:232019/05/01 04:34:28BegunCallNo AnswerCall BackBegunPutin's Plumbing(310) 555-1212
2019-04-30 23:37:582019/04/30 23:38:11BegunCallPitchedCall BackBegunCastro’s Auto Repair(818) 658-6729
2019-04-30 23:28:302019/04/30 23:28:53BegunCallPitchedCall BackBegunAB Smog and Auto(818) 616-3927
2019-04-30 22:12:462019/04/30 22:12:51BegunCallPitchedCall BackBegunRS Auto Service(818) 785-5008
2019-04-30 18:44:312019/04/30 18:45:07BegunCallPitchedCall BackBegunCarpio’s Auto Repair(818) 616-3680
2019-04-30 16:03:352019/04/30 16:03:43BegunCallNot InterestedNot InterestedNot InterestedTru-Line Automotive(818) 780-1288
2019-04-30 14:37:572019/04/30 14:38:0532BegunCallInterestedInterestedConference CompletediDigital Cohen Repair(818) 635-4386Play

hello
hello hi this is not correct
how are you
by yourself yeah so I'm on the phone right now with my boss his name is Rick is going to give you a brief overview of what the application does and that's near wax if you questions
hi has has gone
I hope so
just to give you kind of an overview so we're we're we're designing an app and we are kind of targeting you know the computer repair industry and
you know customers who need phone service or computer service
so to summarize the you know basically what our app does is someone has a phone or computer issue the user apps the enter their specific you know needs the problem there you know any any other special needs their location and then we match them with a service provider a repair you know to see repair or iPhone repair company service provider and and match them up
so basically you know you your company would have kind of a specific repairs that you do services you provide and these customers would have a very specific needs as far as repair those and then we kind of we kind of filter because I'm sure you get calls for things that you're that's not within the scope of your service right and yet still for all that out right and match you up kind of real time
so for example you know we we we get a call we live transfer them to you as as long as all the criteria is match
and in addition to generating those types of leads you know we have search contact information inclined permission so people that you work with
previously you know we'll store it's and then you know what else you know Pacific notes for them kind of previous problems that they've had and you can send them in you know notifications reminders and
basically have a real you know develop relationships you know with these with these clients and in addition we also do doing invoicing as well is that something you're interested in and sending out estimates as well and

sending out the invoices and and also kind of
charging customers through you know like a pay pay pal type interface as well and
in mapping also Sir for their coming out to you we can give them turn turn by turn directions on how to get to you
you know if you have like promotions we can send out promotional emails or or text messages or phone calls
and
help to kind of promote your your
company
so given given those features what what would you what interests you what what are your needs and what
additionally might we add to you know make the app more useful so basically
you you repair P. C. as in phones
we would like yeah handle everything else
for you
you know that are that you can spend more time appearing yep
hi my name how do you filter though you would I've been
like which companies you advertise
it's basically anybody who's interested in participating
in the service
but what it what if it matches up with somebody who's like some standard or like not authorized to work on devices and things like that
right well we will we
yeah we we have a rating system
as well as you know if there is any industry specific certifications
you know why that would be displayed as well
yeah that's good I mean so like what like
I I'm I don't know because I used to work at geek squad
and I broke my after he sent through there so that would be like a good a good type of criteria for apple products to have at least right look at certified
okay yeah definitely that's definitely something that
within corporate
and
uhhuh and it is first your clientele your are you how are you doing as far as advertising do you are you kind of pursuing your customers basically are you pretty
a pretty busy or I I'm you know as far as I'm pretty busy yet yep you I I use yelp advertising but they're like expensive as hell right and and also like a lot of word of mouth like a lot yelp also a lot of other apps like let go and like things like that where you can post on like for type thing okay okay now as far as like yelp you're paying per click right or are they yeah our experience with them is you you get a lot of call clicks in a lot of calls but a lot of connect right converting them into a sale or something a little different though yeah it's like like really really guard it
yes is that the the fall with yelp is that it will it'll just kind of like throw you at L. 3 business that somebody who doesn't really it doesn't really apply for them so like they'll have like a break in or will contact you know like a toaster affaire
right right yeah
and that's something that we've got we're have heavily implementing and that's kind of pre qualifying people before we connect them so yeah with if they have a poster of a toaster repair the we're definitely not gonna matching up with you
yeah right
yeah so
it's the the you the leads will come to you
where they're kind of already we're of a price ranges are already a kind of a web services in time frames
so
ultimately they come to you with either yes or no you know yeah so free for you guys how would you how would you charge the businesses would you charge them I I know that you send out lied to the to the differences but would it be right based off the lead you send or the sales that you can or it right so that the make
and that's another thing that works for me right now is it now hi moment was
currently at the moment we we we have just based on the studies that we've done we had probably most likely to options and the 2 options would be for you to you know pay as you go as far as the leaves not you wake up today you know you have you know a few hours that are available you want to fill those those hours with new leads in those lease would be anywhere between one to $5 per lead then we also have the option of us actually confirming the job for you sending the actual client out to your location are you going to that location and we charge you a percentage maybe 5 to 10 percent for that actual job you know before trying to track is who would be willing to pay per lead and who would be willing to pay no for an actual job it's already you know you don't have to speak to the client apply just shows up to you you know the problem in advance you fix it you get paid we get paid you know what you know what would be better if you would you like to pay per Lee that way you can speak to the client and I just what the needs are on your own and actually you know schedule an appointment or is you know someone else handle that for you would would that be more easier for you and you know would you be willing to pay you know of course it's a little more money because you know the job you know has been confirmed for you a percentage so I mean right right so it
I'm sorry for the for me I'd rather get they get paid I mean I'd rather pay
for the service in terms of just like a percentage of total transaction

because then I wouldn't be paying for unnecessary things like you know like if like like on yelp like you know how you pay per click and then like a lot of them just don't really pan out
so right yeah I'd be yeah I I'd be scared that it would be like the same situation
and right and then yeah I mean I at least in the beginning but like if the leaves are really good and I don't mind paying per lead
so like maybe like a trial thing like were you do like a week or a month of like free leads the but you actually take a percentage from the transaction
and then after that like you could you could charge per lead and charge percentage gonna transaction
yeah I think that's a big concern with a lot of people we talked to is that is you know yelp generates a lot of leads but a lot of times they just say how much is it how much is how much of this okay thank you and and never heard yeah yeah right so bargaining
is so a percentage of the service is definitely attracted to a lot of people so and then yeah and then also kind of
exclusively it's right so some companies will
you know you know send that leads to a bunch of different companies in the first person to contact or to you know to close it gets it where is everybody other people are paying for the lead but they weren't quick enough or convincing enough
so they're they're not able to convert the sale so I and it's definitely something that we're now we're searching on had a had a price in my size the service
our experts help
you really are you currently paying for yelp paying for advertising
the quick I I wish I were in
you wish you weren't as I said yes
yeah okay that's that's having the returns not that great
no not great at all it ends up being something like $600 a month plus $600 a month we help
yeah 12
and other any other marketing services or advertising that you're doing
I mean like I said there is I like let go and offer up things like that were you can post service is there too which is like nothing nothing a month
Rich right right I DO IT back from them are you getting any clientele gonna mom yeah I do I I get I get a decent amount from them I mean not as much as like let's say yelp
but but I got him out
but the returning a lot higher because you're not yeah I'm returning a lot higher
also how would you guys combat like let's take people to the business
and you know like but let's say the business owners want to
let's say you know what
don't pay on the up
Amy and pass
right I'll give you a preview
yeah that's it's a difficult I I speak
the direction we're heading is you know if we stay I wish ourselves as a very good service then you know I you as a user of the service
you want to use it in the future so you're you would be less likely to do that type of thing it's really difficult to run into you can't really filter that out if someone wants to be in on the business that way that's up to them but they will no longer use our services anymore you know for one client I you know I just do you have something you really can't filter out
you know yeah I mean you could you could do kind of like what PayPal does but like I say you order an item
and the item is defective or whatever you like even if the seller doesn't want to take it doesn't want to give you your money back
use you can still go to pay pal and get your money back so you can do that type of thing like a money back guarantee
I
through the seller
could you actually make
mmhm
as far as client information how much generally how much general information do you need from a client before you actually service

I mean it depends on the device usually like for I phones it just like a password
or
for computers that also like password sometimes I need like activation keys depending on what I'm doing but it's not like too much information also like you know just like regular thing but
my cell phone number is named
sometimes I tried to see if the I. cloud matches
most of the time to see if there I 5 matches
just in case you know I don't to be working on like a broken or stolen earning a stolen phone or so on computer
or whatever
right okay so you need like this always before you work on any phone you would definitely need that information that way you not like breaking any rules or anything like that then correct so this to make model number needed I I cloud
info that's all you need you mean like before like I even get the device
yeah before you get the device what I'm saying is that what one would you need for us to have for you in order to take on a client because you don't want someone that to give you a call or so but the shop and you don't even have you know that item available for them you know so yes I do I mean you know the model
the like what what what I like to do is if you get the model you know everything with the caller I also like to get pictures of the device if possible because then it can cause a lot of people don't really know what's actually wrong with their devices specially if it's like physical damage and that's at the technician you can you can see a lot more than what the client can be so you don't have to like have them come back and forth in order and you he he's or whatever you know and you know what to expect you know if you need to you you know if you need to like
not book something for the next couple hours because they're going to be working on this device or you know things like like guys willing
based off of what you see in the pictures
right now our neighbor was scheduling your clients are you do you are using any type of software and other type of all the applications to run your business
not really it's mainly through I I just do you like appointment
please do appointments not keeping track of who you're who's coming and who's not going
no no I do I do I I have I have it in my in my quickbooks
so it looks okay
yes
quickbooks because for your accounting
yeah from my county and also you know like it's it's just keep track of everything a lot better also I print yes
yeah in its mainly it's it's Manny out of just appointments and things like that
is how I keep track of who's coming
2 and do you have a storefront both correct
yeah
okay and on average how many customers you think you're getting day we just on average
daily arrive 1516
it's in the overall order custom built all converted by customers who paid
like 95969599 it just because I do it based appointment
and I don't do it just based off of like keep walking no it is not working with
yeah because I don't really have time to do walk ins much
I can I can I usually give like appointment the people who like you walk ins and stuff but
it rarely do I ever walk in bone but
now do you all plan on expanding anytime soon as far as like maybe hiring another technician
I'm thinking of opening up another location some 57
okay
now as far as if you're currently paying you said sometimes hours per month just advertise on the out if we were able to give you a platform one application that would bring you new business you know whenever you like you don't have to you know use it every day but you know it's accessible to you and then also you know you'll be able to you don't you don't have to you know organize your clients on that but you would have the option to do that
how much do you think that would be worth to you as far as a monthly charge or you know yearly charge
I mean honestly like I'm I'm already paying for yelp 600
and
I mean I'd probably I'd probably be willing to pay the same amount well if not more if I end up making more money
you know thanks in
because then that way I could hire another person then you know and go on from there
no awesome awesome okay and let's see here
no I had a couple more questions
Susan mostly it's about most of the clients right now are just I got a return call I answer word a mile I'm you are getting some type of clients to yelp but not very many you getting clients from offer but not very many and right now you probably wouldn't be able to scale even if you wanted to then correct since you you're the only person working independently
I mean no I I can I can easily get more employees
also apple certified and stuff like that from the people I used to work with you caught
but yeah the the problem is just the you know the amount of people that come in isn't it isn't enough for I mean I've been thinking of maybe green another person in but it's just like maybe if I had like 5 or 6 more phone today then I would easily do it but
at this point right now and now
okay okay well it's just a little
in the near future would definitely want to get further along in developing this app and hope we have a demo for you to try out even if it's just on you know a week we trial or maybe 3 or 4 days that way you can see those actual leads coming in then we could probably you know to pull something and you know move forward to having you as a client but as of right now I mean you pretty much answered all the questions that we need unless unless you have any other questions right
I no I think you know
yep yep got go head
no I'll go I'll go ahead and have any do you have any other ideas on them or any other types of features that are apple would be useful for technician like yourself
so sometimes when I'm not in my in my workshop
or my my shop I do like out called I I go to people you know I go to like I need them in public and I 6 our phones you know
here and there
so you said that there is map there's a like a G. P. S. type of feature
yes
let is the GPS feature you guys said that takes you to the store front right
what ready to be able to be reversed so for example you agree to meet up with the client at a certain location and and you would go to live this down there
right yeah yeah I would actually be able to give them your ETA is well you know they can actually see you on the map you know and where you're at and how far you would be from them
out
is is is like over from for their yeah yeah I mean just for mobile her I mean because this 1 is going this is right now or who doesn't have a smartphone like my my son has a smartphone used 566 years old so yeah it does and other
yeah yeah doesn't work on my like I even by case and it's still break so I can do almost met to break so you can buy a new one every 6 months
pretty much yeah yeah but we also look pretty much done here I definitely want to make sure that we paid you for your time who should I make out your check to and where should we mail it to
you should make it out to near on Colin L. I. R. O. N.
and then last name calling
the O. H. E. N.
and the address is
45
01
Catherine Avenue

91423 sure enough

fine all right awesome awesome so what we'll do is we'll go ahead and get it checked out printed out a note out to you as soon as possible not in the near future we definitely would love to speak with you again since you're a new or business owner you're counting standing stones whatever want to continue to pick your brain obsolete paper it's on there okay we'll give you a call in the future
yes actually love to like prototype for 10 and I you know use it sounds amazing
okay awesome thank you so much for your time long you've been a great been a great help to us today
thank you I'm getting a lot like what
hello

Completed conference call April 30, 2019 with Liron. Ian would like check made out Liron Cohen, and mailed to 4501 Katherine Ave, Sherman Oaks, CA 91423

StartEndMinStateActionResultsEventNextCompanyPhoneRecTranscriptGeneral NotesEdit