your first check to see if he Hey hi hello hi Steve it's not quite in
Hey Clayton how you doing all right in this role
good I'm good
yeah I was this so I'm going to have a conference call right now I'm on the line with one of my bosses his name is Rick is going to give you a brief overview of what our callers about and then after that we'll have some questions for you and
okay that work for you she
yeah yeah give me a quick overview of the app that we're developing right now so basically we people with you know some sort of computer phone need they come to us and then we do you know determine what this what what there's requirement is what what services they need it and we match them up with the service provider that offers that specific service so given certain criteria you know if your house is the and and you know it's the the service that you provide make sure it matches up and to make sure it is someone that you can service
right okay okay so minute dishing to that we for for you we'd have scheduling so if you can handle say you know 5 or 10 service services per day given the open time a time slot and we can fill that for you like almost real time
so scheduling the lead lead generation and then managing your list of clients

we would store you know all your previous customers there is invoice information the type of service that you did for them and any notes that you had to regarding that and as well as invoicing customer standing reminder sending alerts and if they're coming to you or your coming to them will have no you know mapping and turn by turn directions
okay
so that's kind of an overview of the service that we're providing the app
so you know given that list what what is the most appealing to you what's and you don't need it all and what's missing base was a big red flag for me was you holding onto my database of customers that's that's okay I have a scary proposition for me because that is okay everything from my business course
the V.
the lead generation and people will file location distance and
skills are working for that that's right
that way I'm sorry we're out you're breaking up a single breaking up a little bit there
yes I mean
how bout now a little bit better
yes is better
okay so
the lead generation part of it were your qualifying the location the the need and you can you know we now my client base for me that's beneficial that would help save you know a lot of time on responding trying to people and businesses that I either do not service or not interested or out of my area except shows so that that really benefit for sure

the tracking of the go head
just one quick note before this so these are with the features that you can opt in or opt out the kind of the discipline
okay I didn't know I thought it was 101 kind of
it is it is all in one but you can use the features that that you're interested in it's not of all or nothing type type situation
okay okay it's a case by case choice spaces okay then right right yeah
okay the map the map that the mapping is good but I mean Google maps and waze that kind of exist unless you can integrate with those products
it's kind of already out there right
everything you said it sounds good I mean I'm I'm already doing double inch and half those things anyway you mentioned so you kind of consolidating a lot of the
the data entry right within that kind of the goal yeah
the quote completed everything so are you using any apps or services right now as far as scheduling you in invoicing and any commerce the commerce show she scheduling I use literally just use outlook
for invoicing billing
and tracking I use quicken
okay
mapping I guess you might say I use Google apps
okay
well as a third thing yeah the mixing asked about
persons are using any applications
on the phone itself you know except for Google maps
okay I do my data entry on on on the computer
how bout marketing and advertising
that's me on the computer yelp Google yelp
so yup yup on Google are you pain or you just no I'm not I mean I also I know I'm not pain all mas on next door
and there's one other I can't remember the name of it they're not big but
its user base not
business space so the user has to put you on I forget the name of it but they're not huge so those 4 Avenue my marketing and affect
so so basically you're not paying for any marketing you're doing your name mark okay right okay yes mail yeah
and have you ever paid for marketing and experience I have years ago and yeah years ago and there was no return at all on it so I walked away Nectandra completely what were you what were you trying first 2 thirds because
the beginning you know I was in the can I think I tried to Google add weight I mean this must have been 12 years ago something like that
but I think I play I even place an ad in I don't know if it was and I don't remember if it was a you a newspaper or a physical publication when I was just getting started with the business and trying to you know get clients basically I mean other than that I do have car stop signs I have business card to have the the old school way of doing things as well in place
okay what's with you or looking for new new clients right yes yes always looking for new all it's okay always acts that's business yes right right
okay would you say that most of our clients are actually more like word of mouth or just returning clients
I mean you know I'm a nation I I get a lot of referrals from clients I also probably get about 3 to 5 yep you yelp customers every state 3 or 53 to 4 weeks so at least it yep customer week give or take
and as well as I'm starting the Google client the Google leads are starting to roll into they're not they're nowhere near that frequent the maybe once I don't know once every 3 weeks
I'll get a new Google person coming through

yeah those 2 avenues for the for those 2 companies anyway and then I'll get random next door at people here and there I mean once every 3 months maybe and I can't think of the other name of that last company
that I've gotten random stuff rolling in from also were you as a user you write about this on their website but you as a business you cannot post on the website I can't remember the name of a no
close or clients or client can go on there and you know yeah they're they're the ones that will be on to begin with yeah okay I I I never put myself like it wasn't even aware of it until I found out they put me on it
okay
I can't think of an all right
okay so so that those are pretty much all the apps me all the marketing so that you're using right now now as far as clients how many clients are you with the service on on average per day
I did change side say I mean I could be a client for multiple hours at a time so anywhere bet worst case scenario 1 best case scenario up to 45 technically
in order for quotes for
it just depends on how long the metal location for a particular client some sometimes I'm there 5:00 hours at a time sometimes it's an hour it just depends
okay and how many so you are an I. T. do you have like current contact within the company like I said I know I try you know I try to go down that road in the past and I had no interest in many clients nobody was looking to set up a service contract everyone's looking for case by case basis
okay for sure go so if you go out to your company you probably only go out there one time you won't go up there again
well it yeah so let's say some my business clients for example I'll see them lunch not keep in mind I have 1100 clients
so I'll I'll prob yeah so all she out of out of the year out of those 1100 let's say the returning the the existing clients awfully probably I don't know maybe 200 of them and that those 200 rotate every other year you know just depends on as an admin as the basis
okay
are you calling is working in the billing buyer cell or the yeah I know I do work independently by myself but I will bring on call contractors for for labor type work or for outside tech work I guess you might say but I don't bring in inside client locations it's more
you know I'll be able to my site or or it'll be remote connection option
he
right go head okay
I would you have any interest in like a kind of a did dispatching service
we're we provide you basically scenario an address and

then we pay you afterwards
yeah I've actually done with I can yeah I've actually done that with a competing local service type company that they're a shop they don't have okay

employees that go on site I've actually pay them a percentage so they've got a lot of job X. amount
plus one and I fill out an X. amount so they sent me the referral for their clients in the fact I go out of the half of them to service their client but it's more of it's not them scheduling me it's the owner shoots me a mess taxing are you interested in this job this is where it says this is the kind of detail so they qualify the lead before I even address it
then I go out and service to the job
and I would you like about that
didn't what the benefit is I don't have to qualify you don't have to go find that lead in maybe an existing client of theirs they may be paying for marketing and advertising and get that client to the door and you like him even the most important part of that is they qualify the lead to find out if there
serious about having someone come out in service what that will you know what the job entails is it something that is going to benefit them and me basically if they can affect or
was there anything about that and said I wouldn't charge
so that that I I don't know what
let me think here
so that let's say the bill and now that 150 they're billing at 150 an hour plus I think it was a $50 chip charge I don't get a lot of referrals from that company is something new probably started maybe 4 months ago and I've only had about 3 or 4 things trickle into the using several different tiers wants to you know he's kind of trying to grow his business without servicing so name a couple emails out of your own room I can't think of the name of it it's a local I. T. shop it's not a big giant corporation or anything
okay they're they're I think from what I can tell I think there were there a local I. T. shop and they kind of branched out into
commercial
based you know
like fast food restaurants and and POS stuff they kind of branched out into that so they got hit you know if if they take on a client in that industry that the service 150 restaurants in southern California
so they kind of pull back they pulled back from service scene you know the walk in the kind of stuff and they put all their energies into that and web development
so this I think I'm just kind of hold on to their their business some parts of it that they were kind of qualify interested in it that doesn't generate as much revenue for them as those other opportunities still
I'm along with me from all along with I think he has 3 or 4 other
check she refers business out too slow
okay so the the percentages what maybe what 2025 percent of my business no not even there sh it sh maybe 4 percent back
and its case by close together road first go for is good will drop so if you went out confirm the job to charge him $200 they would only charge 4 percent for give me that job oh no no no no as far as the repair their percentage on the job yeah I thought you meant overall for my business no no no no no never sentence
yeah so let me get me those numbers here
about 150 give or take for the first hour
plus 120 so the
they're probably you're probably pulling about 20 to 25 percent of the income all that job that a service okay
and is that better for you or is it easier to just be independent and you know we have a client on your own is that since the number then you know if you get the client on your own of course you can get more money but is it easier for you to go to a company like this or to just you know start from scratch on your own
I kind of like just starting from the scratch part
but the flip side of that is they are able to qualify the lead
so that saves me phone calls and conversations you know sending out you know 45 minutes on the phone talking to someone to find out if I need to go out to the location or not
so time is money in a fax so
if they were to turn a star handed me over you know 0 clients a month
may not be such a bad idea it's my bigger concern with that concept is something that kind of initiate initially had a conversation with the owner with about what happens when this client find out what I bill versus what on bill and for your side of it
so that's the big hesitation here
but that kind of idea
okay okay does that make sense
okay it's based on based on you know the studies we've done so far we were thinking we have to options as far as getting new business one of the options would be giving you a coal called lead that would either be transferred to you the phone text message email and those leads we would charge anywhere between one to $5 per lead and then we also have the option of actually you know getting you confirm jobs you know us betting the customer in advance confirming that the the price and you know getting you in the address and getting you all the information broker firmly and will charge you anywhere between 10 to 15 percent per client which would be more appealing to you paying per lead are paying the 10 to 15 percent
for climate change and confirmed
parlayed I'm qualified meaning I'm I'm paying you guys if it's a conversation I had with the person telling them I can't services job
yeah that that's I mean that would be a cold call lead and that would be in well
some tax that's a thumbtack website I don't I never signed up for the for that reason because I'm not I don't want to pay for just coldly
I can get those already New World in Google so the other on
what pre qualifying that option airport option be
no that's all that's going to be 100 I'm fine for you
so the pre qualified option be would be the better
that that that was a question on that so if your point 15 to 25 percent there
how do we build out the job can I make my
a lot man or do I have to take a hit based on my based on a out the 20 to 25
that's it that's it 10 to 15 percent the result research because we noticed that most companies are charging 20 to 25 percent so just to get ourselves started to you know get our freshest Abbas all these we offer a lower commission you know initially you know but so I mean it's 10 to 15 percent is a lot better than paying 20 to 25 percent and I will not not now it's ongoing for every job you taking after that from that same client yeah yeah yeah 019 we have an agreement with them speaking we have the app you on board you want us to give you clients for 6 months and if you sign up for the 6 month plan for that 6 month plan every job that we gave you you would only pay out 10 to 15 percent of the commission and the percent because the percentage will be based on you know the amount that you're getting paid so if you obviously got a job for $150 you only made $20 during that visit will probably be 10 percent but if you had a job you're paying you know you were getting receiving a payment of $1000 in the probably a higher percentage if that makes any sense yeah that makes it so if I wear it so to make to make my hourly let's call it if I were to market that job rate in order to add to pay you out your 50 your 10 to 15 percent
am I competing with other vendors
right twice now no okay not me you would be able it all up it was injuries up and say Hey see we have a person in palisades that you know want someone to come out no they're willing to pay and they want you there about 3:00 if you click yes and take that job that means the job has already been confirmed you can actually complete the job and we're gonna get anywhere between 10 to 15 percent of whatever you make from that job but that's you know once you you don't have to compute any other vendors job is yours
then yes that option please it's would be more interesting to me
but you could clearly you you you you do not want to have to compete with other vendors
for for that lead right not if I'm paying now right otherwise if I'm speaking with our vendors and I'm back to yelp back to Google
right through it and that's the model that a lot of other of these types of companies that have but you're paying for the lead and not necessarily and the conversion of the lead right
right
yeah
but we you know just add no we will people qualify everyone so if you're say networking
special specialize then it's someone needs networking type I. T. issue then
you will match up closer than someone who doesn't do networking
right right right right the phone system is let's say you don't do phone systems you're not going to get any leads regarding phone systems right right if yeah yeah I'll
what's that
it if that's your particular specialty or something that you don't do
right we I am I got on the cell phone is or what have you right right right right
so
there definitely will be pre pre qualifying of in okay
okay well I'm well so far we we have to get up 20 minutes a good time would you be having further he is or anything else that you brought her up should should have that would make it useful for other
I tease like so
well the one thing I should mention was chopped time tracking
because I imagine I don't know how you measure
yeah time in attendance for on site service through
I don't know since you guys are tied in with the with the
service person I don't know how tight in you are with the original client if you're tied in with original client they can see that you know Joe Smith is that your site for 2.5 hours on Tuesday and
this is him clocking in in effect clocking in clocking out
that's not a big issue because I have a relationship with my customers it's not really an issue additionally the on the first visit it's kind of that feeling out process so hello can you hear me yeah last year perfect okay so initially set feeling out process the fur on the first visit they don't know me I don't know them so there's a trust issue initially but Dayton it's it might be useful let's put it like that that that they see that you guys are overseen the vendor at the site
yeah that that does make a lot of service I never thought about that that does make sense since you are making house calls and they can actually go on the app you know know that you've been there for already 30 minutes you know and now also have an ETA when you'll be done that would be great
yeah
and plus the rebel to feed on the invoice at the end of job yeah he was here for 2:00 hours or whatever yeah
okay that's all that is that's a great idea it's not that we haven't heard that one yet
turning the consulting into an employee clock in and clock in now but that does benefit the customer
yeah yeah definitely but yeah well you wouldn't like amazing amazing I'm on a call with us today we definitely appreciate your time and I was wanting to know is it okay for us to give you a call in the future you know once again we'll pay you for your time just to pick your brain or you know have you down allowed or try out the you know the national features in the app would you be willing to do
absolutely yes okay now I do want to make sure that we pay you for your time Steve who should I make the check out to and where should we send it
you can make it to you first my company name you first okay
and the address
and the address is 1555
1555
west Carson street
Wes Carson street
unit 6
at 6 in the city of Torrance
the
town right 90501
it's 9050
99050 what
90501
no one yes time yeah and I know at noon yeah that's really familiar
I can't log in again yes yeah I actually I actually used to live in the software so I'm very familiar with the okay okay yes I'm trying to see if you know where that is yeah yeah yeah awesome well thank you so much for your time Steve I'm will definitely get this check mailed out to you as soon as possible and will definitely be in touch
all righty great thank you here already thanks so much bye thank you bye bye

Completed conference call May 1, 2019 with Steve. Steve would like check made out to You First Tech, and mailed to 1555 W Carson St unit 6 Torrance, CA 90501

Reached out owner Hike via SMS and he’s interested in having a conference call with us on Thursday at 11:30am