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hello hello hi Robert
hi
I'm going to start the call with don
the American Express on go Daddy
yeah and 6002
yeah yeah that that should be valid
right
so what
maybe just give up and go Daddy account and hello not
hi
hello don
hello
hello can you hear me go very much but yes I can hear you
thank you for taking the time to talk to it
no problem as you might know the end up looking to add and during that time we wanted to find out what would be the best way of providing you with clean that means
the different rate
he said generated someone called somebody takes me to get somebody to click so my email
how would you like them provided you so you can
text message to me will probably be the most
will probably be the most you probably the best reaction
I think it's because people I phone all the time they had a phone it's emails emails are not as
or not is
looked at as people on the cell phone I don't think so unless unless the you know the the the entire situation if you're dealing with is totally corporate
you know thank you go straight to email it it's just people in general and and it's not as corporate and I think check messages would be most most efficient for Dixie that
uhhuh uhhuh so when the lead over what is the typical lead you value the most can you give me some examples of needs that you would love
it's a typical needed that our value the most
yeah yeah typically need need like customers

you saying lead to my typical leads for customers
yeah yeah
yeah
definitely social media social media and
anything this this community driven us around you yeah R. generate people
but then you get the lean when you get the lead what kind of service
would you want to provide the most the most profitable or the most I think 170 you want to provide

guess the regular heck couldn't shave
would be okay
would be would be a great one dying there be another where
okay
that that that is
a lot more difficult to do
away from the shop but
dyna here is big now
and
the probably the most basic
okay and
in the course of giving you the need to like transferring your phone call live transfer phone call
right the would like to know how could we make a little bit of money in the lead in the word you know we give me the lead
how can we make some money in that ada by judging is illegal for if you need like a dollar or something yeah yeah for sure I mean yeah it said it would it would even be you could set up fee for you have a set of C.
for each
each person that you get
and again I think in the Senate for the bars would be that you would you can get a kick back
or or somewhat like a bonus if you do so many people
similar to how over and lifted if you do so many rights you get extra bonus
uhhuh I think that's a good situation a good attitude to give the bar and soon to be more more more people you know I mean
so give you we give you a break on the lake need if you do more leads you mean exactly it would be soft phone or some type of incentives for person doing so so meaning so many of the months because lead great what if you have nobody to do that we
all right so tell me tell me what would be a good incentive
that that's a good idea yeah like how much the data base it off of you could base it off of percentage of each cut it the person is doing all right
so
let's say
let's say maybe
you have $50 bonus
keeping so many cut
mmhm I think it's I think it's reasonable because in a sense you know as a barber if I do ping could I'm actually getting a credit back to getting paid for correct that I'm not even doing
you know what I'm saying right after this can't cook
and
UPS out with with the person's gas it wouldn't let me in order order has money that you're missing
what out
know what I mean
yeah yeah I'm which is good I do judging typically I'm busy with many different kinds $50 now

54
well I tell you what this is is this simple breakdown 282015 years

4044 basic Kerr Kerr
544 service pack

and for alcohol this is started
125
okay okay so did some big range of prices there yeah
okay so when they call
would you like to know what kind of headset to head of time before the president that he do you
like like a caller
okay definitely
so that the client describe it should be some type of descriptive
descriptive setting where they can they can
can basically pick what they want
so you should have said we're it might say
general hacker at
designer hacker at lined up
just received some some guys might just want to see me calling you raise J.
and and then you should be able to specify whether it's going to be in it sal or and then
yeah no
you know have you ever use the uber
yes
okay what what yep one way we are thinking of striking the lead is like more but you you don't really know the right time to see the lead and it can't change by the day and you can't stand by the hour
and what I can do today is gonna come hung this is gonna confuse the actual barber and the client will not get it great service because it's not the price to the person's providing service that S. like Sam to somebody out to to cut someone's grass that needed yeah Hey do they and they just had a bomb on what they need it anyone of the down on the lawn so if you get to the right you get to the person's house and all you got is a lot more
and he didn't know that they wanted their bushes is and in the yard line with the with the error now you missed out on an extra $0 right
right thanks bye no person if I know the person wanted here die
once the design on the side of X. 80 before I get here I bought everything that I need to provide a service to what I'm saying
yeah yeah I get so I believe that ill if you make sure that the person knows what
what's the barber is going to be doing the barber knows exactly what kind of type of services person needs he's coming equipped with the with the right equipment otherwise you may not be quick for the for everything that a person that
right right right so you need you know and you would definitely need to know what services being provided to this person before they get to the actual destination
yeah
okay but how bout C. I. time of the day like the morning the leads
hi a break that in the evening
yes yes sure so anything that's so anything after 4:00 should be more
okay
because you've got a deal is basically you talk out concrete gotta deal it
5:00 6:00 7:00 traffic and nothing
so yeah definitely after 5 in which you could call it is over do with
over time search
I usually third like you said if you doing it according to have over does it they have a third to win this holidays is Christmas how much is it for you do over downtown that's it about it again whatever the case thank you for me way more
so and what did I do we have that a drive up your sales for the day time because most people try to get in one Siegel's cheaper
yeah right yeah and you'll have
you have more in the works for you and for that for that reason
is more of your business you can do

I'll I'll
I'm sorry or people coming to the store
most people come in the store
I'm sure you're going to have what do you want to be in the bar
he said
but are you getting more and more people
most of the more people coming in
more people coming in in the in the barber said because they want the box hold for bodily spirit
yeah
but same time you have I'm suing major science sale in the city so I was just calling to them because they don't have or they feel like they say she or they just rather do it that way because name with the face what is in the 40
okay get that they use for the information but the next question that you have the going to offer
people like you A. A. as a part of the application it please dial your contacts and are you customize and then they gave me in the last
for a cracked it says you know very convenient way
would that be useful to you
yes
any type of marketing pro or bar and wonderful day
wonderful and for that can be use something like $10 a month
or is that too high
no it's not
especially if you're getting you can get any major client to off of it it's not
that's that's good to know so he you know he sees possible that we could call you and
I deleted them or you could help us
kind of decide what you would light can that that you know what I mean yes definitely then that might take a little time like and the dollar so but me I think that how can we having died where are you located
in Los Angeles
okay but but my number
in west LA
that's good
so you need possible to visit you and beat the pieces of paper or something maybe we can do or we can't you eating yeah definitely mmhm
C.
well
the third thing I wanted to ask you do you sometimes well I know the barbers for the seats you have
yes
yes
so we have an address of the reading the same people who are bye bye
yeah and find out when the dad and
that you need and
D. again
welcome look up
right very interesting I'm very interested in that
yeah
yes
great I and how would be how would we make that a business you know they would you know if we give you a barber exactly on time when you need it
can be charged something for it or how how do
my name
yes you can
and what do you say that you know but price that you might be willing to pay what it depends on what I'm teaching and how many people on each one person you know we come up with a price if you if you can come up with more than one person so you can get 10 people in a room to tell 10 and we talk and you would save each person may pay $50 per per here or $100 for you depending on what they learn
huh okay that's what teaching but how bout you have more customers sometimes then you can end with you one day already it barber who already knows he's got no Bob I can never have too many questions

because of them upon up on they can't do nobody work and I have because

going back to school thing all the great things I have a lot of fancy school who was a pleasant
I was 18 Sunday right here welcome
hello
yeah I'm yes
so but but there are people who want to learn
and that you're interested in finding students who would pay they would pay $100
for an hour sure
yes sure
sure especially for somebody like me to scale the nobody talking about nobody going to give great demonstration
wonderful down
thank you very much and welcome very much talk to you soon again I appreciate that thank
all right have a good day thank you thank you bye

Completed conference call July 31, 2019 with Dondeago. Dondeago would like check made out Dondeago Johnson, and mailed to 5591 W Pico Blvd Los Angeles, CA 90019

hello
hello hi okay
yeah this is Gerry yeah
gave indeed thank you
hello this is go problem and thank you can get them to talk to us
no problem the gate one of the first thing that we wanted to ask you yeah as you know via double up being daft and be a coming along we have to the point where we want to understand how best to give you repeat that means when we get them lead how would you like us to handle would that be do you there are many ways of doing that B. can transfer the call to you we can send you a notification beginning dance a chat Chatmon though do you what is the way you would like leads to be transferred to you
trust me to me that's the best way yeah
hello yeah
yeah I'm sorry
live transfer a call it the basic
yes yes

better than notification or text message or email as much as you may have some people that the old fashioned don't have that email was sent text message
I'm try it you know sometimes it can seem they said I don't have the phone
oh you mean the customer yeah customer yeah okay but it it has but doesn't that
yeah but we can convert that call to text message you know isn't that
when we get the call we can convert to a tech we which way would you like it
we just you today
yeah I text message your email you stay hobbies if some some people have a email some people have a text message that's basically back I said sometimes I'm focal cross number I'm not 0 he has a regular of phone
on he doesn't have a unit
I need to you know they you know how the emails you know make the email for you something of that yeah right right okay so if we do a live transfer of the call yeah that means yeah when somebody potential customer calls and the quality center do you how how how could we make some money
you can make money
the first first first thing you got it the customer is depend on you charging that diagnostic or not charges that you be charging back mostly he is even fix the car you not talking to diagnose it but if the customer doesn't want to fix it it charge the customer that the diagnostic
and the first thing you have the car and that knows the complete Kerr I'm giving prices
yeah I'm giving prices for the repair
so so they diagnosed it do that by phone
no but you got to call back I believe the customer customer brings the call yeah
okay so they have to bring the car anyway though
yeah this way
uhhuh Hey you never never give me a price list of the customer
the prices for the
parts how much
but you can give me the the labor
get you can get a tendon I. T. try again labor and all the the parts you let's say I have to see what kind what is the problem even the alternative is caught by charging you that is C. I can't that is often is could be bad vehicle the starter
E. shop number
yeah mmhm
you know it's so bitter car B. do people
do anything any at
mmhm mmhm mmhm mmhm so so basically yeah so when the call comes in can we charge you a little bit slow getting the call
what would how we make money via thinking but how will we make some money from giving you need
do you have I I don't I don't I don't get it what's that mean if you bring the car you want how you want to make money
no no
right right but that that's how you will make money yes but yeah we did the 65 to 85 depends what is the problem if a problem 20 you can try again on $420 I'm not
thank you for check engine I 85 you know 6 at the car for you know front end problem or overheating the 65 now this you can't touch yeah
right
yeah now the question is the question I had was V. like we that provided yes yeah just beating that but we also need to make some level
though hold on judge
can be charged for example
one dollar 4 day lead
yeah is the pin the pin to the customer
what kind of people you're dealing with
okay you know some people you know you have many cheap some people call from home some people is the customer is looking for a place for I have the car fixed
I'm transporting you can you know it's a different customer customer defend that somebody
call me from hope I've given this I can't
somebody just customer phone new customer and I've given
better products
mmhm
customer service customer is different you charge you whatever you you charge good without yeah I know but I mean
yeah okay on yelp you are advertising on yelp
and I I used to was doing advertising but not anymore
uhhuh yeah number of I don't I don't do thanks again
because I I know the people at the call you can call me why I have to
is not going to be 5 paid let 300 350 a month I'm not going to make that money because I already have to customs
yeah right
no but then you can you can advertise in head it's going to help a lot
you know lot of people now
going to head and and and then
thank you she took place
keep her place you know
huh
though not a cheap
90
cheap yeah
I see
so
so you are not advertising on yet you don't want to use your I. D.'s I did before I did that for years and then when I get the customers I stopped
I don't need anymore you know what I mean I have the cost and I primary and you know they call anyway they call I give them as soon as cheap as I can
because if I give you a regular prices the not going to come
okay guide if you liked it then I'm gonna call but because they are really cheap yeah
now
looking for a cheaper place you know what I mean yes yeah
best place today today yeah right cheaper prices uhhuh uhhuh yeah
no they you know at Gary we also have a service where you can keep track of all your customers date sun we took our was thinks information about the cars and yeah yeah the is that's useful to you
yeah yeah I do that I do that to keep the customers record you got to have that ripple yeah
yeah right what system do you use now
I'm I'm going with all day type with the information you cite the update I have a computer
I put in I did the customers I'm printing
if you're calling would bridge the car
uhhuh uhhuh you said what kind of system is that
I have we will updates not

mission
into quickbooks away
on on the computer on the on the on the data
I put the you know put the formation the customer
it was here like 3 months ago when did the oil change when did the great job mmhm yeah
you don't use an application for that
I'm sorry can you hold just one sec
of course I
I don't know

I'm sorry go head yeah I'm sorry
but I I hello being made and then you go to the computer you do you put this in a spreadsheet the information they G.
I know he's looking for computer okay I'm sorry that's okay that's I'm on the line to my son yeah I'm sorry
okay go head one more time I'm sorry no okay I I I was thank you understand how do you get the information into the computer you use a spreadsheet excel or
what do you use for that
hold on let me see what you
take your time take your time please
thank you
excel gives you put it in my neck and my manager he put it he is doing yeah I'll put it okay
okay would you know yeah the
yeah yeah right but I think they can give you an
in that
so that we can do the
do we you can keep that old information much easier would you be interested
yeah but we just already is on the system as I said it's not the system you know
okay okay
good yeah
okay so you're happy with that so what would you like from that what what would you what delta can be provide you normally buy from the
I'm sorry
if you need it sorry apart from giving I need today what else can we do we you would like and then that

4
are you talking much more
well after I can give you
yeah I get on the phone right on the one
yeah application what give me give me yeah what else can be what what would you like to have on that
there's not a way but we we are going the the system my having
this is going to be a you know believe that's for us this is a good
good weight so you don't need I don't know other than the
you you don't need anything else other than the on the man is that true
yeah it wanted the men to
on the demand
on demand yeah what I sorry yeah I I didn't understand what you were saying
we have on demand then they meant to
what computer
on demand on demand
on your mind
yeah yeah what what's that on to mine is a computer device we put it on demand yeah we have a lot to to 3 different weight
we using the computer
on demand all
yeah okay okay on demand demand yeah yeah
uhhuh uhhuh okay
yeah ended in the in them on the phone would you like information about cars or diagnostic information
on the one on one for you to use on the yeah
I'm the for use on the phone
yeah or on your desktop
on the desktop yeah but not on the phone
all on the desktop you would like diagnostic into yeah yeah yeah
but not on the phone because
some people use it but I don't use that yeah
about different models and that thank
yeah yeah yeah yeah
okay we are looking for something on the thing you put
okay so on the computer can anything else you can think of that you would really be using in your daily work
yeah but is there any work we everything we work on the computer
yeah I'll put it on the system yet that's it it's not more than 15 years I'm using.
yeah right yeah there are you located Hey by 5000 might not
5001 that V. I. N. E. L. A. N. D. why not
how far from L. A. is that
that's fine that's fine you know
we are in north Hollywood
not
yeah
okay because I I can be that they need to
they A. but but we we would like to be did you one day then you're not too busy yeah that's easy we are on the phone yeah
yeah right right today
let me think about it and that okay but if they do in some time for that yep no problem Sir no problem no problem okay I thank you very much bye bye thank you guy thank you you're welcome bye bye
bye

Completed conference call July 31, 2019 with Gary. Gary would like the check made out to North Hollywood Auto Repair and Smog and mailed to 5000 Vineland Ave North Hollywood, CA 9160.

hold on a second
okay
hello
hello hi Gerry
yes this is Gerry yeah very very itself it's Clayton I was calling you about our conference call today my boss got tied up and he's actually in a meeting is it possible for us to have a call at 11 with 11
yeah are you live in okay
1111
yeah okay thank you okay so I'll start with the letter
okay thank you bye bye

Spoke with Gary and he told me that we can reschedule for later today at 11am

recalling that that's what we
hello
hello this
hi
hello I'm calling call Ali run right now I'm going out into the conference right now
what
when I add leron Lee run to Robinson
his name
let me run
yeah
this is
yes okay okay I just want to pronounce it J.
hello
hi
hi this is Gopi as 83 talk to you I have Devin go and be moving forward on all apps and we'd appreciate some I'd like
on how best
why do we
in other words you know when we get the need we can send you an email you can notify you weekend SMS you they can call you right
and yeah and and do a hot trend so or cold trans
yeah multiple options and wanted to find out
what's your preference
I mean my preference would probably be like an hour but will notify you when you make a notification
yeah I will give you all the information of like what that client meeting the want because I feel like in text message it can be kind of disorganized
maybe in an email an email would also be okay but usually like people get
0 emails a day you know with the rap stuff right I'll check because often so I think in our would be best because they would have more centralized
yeah yeah yeah we have that looking that up and but but in that that when we
thank you at all lead right yeah
we sometimes the lead
will not have much information they might just say I can boot up my desktop or something
very very very very simple and Brock did you want more detailed information for example
you could intercept that because get more information from the user
according to the form that you would like
and then update that prom so you would have a very quick ideals what that because they'd be about
yes that well that's the that's good but it means that
the the best thing to do would have be like have general general question
and then you know if the if the person kind of like knows is more tech savvy than I don't know what to say
but I get I think it's better to have like if that's not if the client can't really come up with that information and I think I'd be a good a good thing to have a feature that allows the technician to you know spend not counter questions to to know exactly what they need
yeah okay so that that should be in check
yeah it should be it should be done in in a chat like a like you know how you have a certain website that like advertise we have a live chat like on the bottom yeah right yeah bottom left or whatever yeah yeah so he's actually wanted dialogue
okay yeah that's that's
that definitely
possible how did you
one somebody like a dispatcher for example to actually ask them India time these questions and then send you a
A. A. already populated form
well I mean
I don't think there needs to be like a dispatcher that would ask I think it's like a form is the form you know what I mean that would just okay
have general questions or like you specific issues so like for computer repair it would have like a different form to fill out then the B. cell phone repair
and that would be better for the technician Pacific week to be able to chat with them instead of
pastor talk to them okay could you help us with that form
with the form yeah
yeah could you could you help with right now on C. B.
D. scheduled to go on for you to think about you that could be very very useful to us
yeah I can help you a form right now
okay
so what would be the question
well first question would be like let's say if it's a cell phone

first question would be like what what's wrong with it you know what I mean so you could have like a few options like yeah certain things like doesn't power on
or screen is broken
or specifically speakers broke in or you know any one of those specific
and then and then
when you have when you have those options like you know like being broken or broken things like that depending on what the the light you can have like another list drop down
find out like okay
for example if your your phone didn't turn on
try A. B. C. and D. you know like logging it in hard to reach
or anything like that mmhm
if it's like a green issue like
just like troubleshooting information just like you don't work with the client and then like I can come down and like the only thing that's wrong with the phone charger was broken and they didn't realize it and then
yeah but but can we get you simply we can kind of
find this dog and I'd like to start the but somebody did a desktop or laptop or phone and they need to perform so they some kind of a head out to day in day
there's what hi R. T. A. yeah so how would be so for each one we'll have separate questions right
yeah so like and
so yeah I have to have like different questions so like for example like if you want to do like a broken screen people like the models on whatever
and then you have certain questions like
is is the glass shattered to the point of where you can see the internals of the of the well
and then you know if you can see the internals then you know like
water came in phone afterwards so you know more what they back
if it's just like a like a crack screen like a spider web screen or whatever then yeah the more or less yeah
or did the button break
or like the price
things like that like
their functions of bone
what is or isn't
Dan
right just like make me easier for the for the technician to know what to look out right
example like somebody caught somebody says okay my phone my screen is broken cool comes over
I realize this is broke in and you can see the internals of the phone and then there's water damage and also the home button doesn't work and
like sometimes like somebody came to me one time with the the screen broken off
that like the cable transfer the button was broken
tables for the the sensors on and for the camera and speaker were broken and they didn't tell me that before
Getchell other people so that I can all the other problem you know
did the issue of the email they did some people get frustrated and not still in the palm bush's something blue call and then you have to spend some time
talking to them thank you shouldn't make you you shouldn't make the the form mandatory it should just be optional
so how did you do it yeah yeah so if somebody if somebody doesn't feel like answering all these questions or whatever like
when let's say you call back by or something right there's like 5 different department or you just like print 0 bunch of times and get an operator and then right thank you go there
so should we should be in use that as a 0 to directly connect you for example then the other time why a phone call to that also be an option which you can see child
based on when you you know that you can see job that you don't want any close today you just want problems or you just one text message so I know the ticket is that yeah that that's definitely useful I mean it's useful for both me and for the the client you know right they don't if they don't really know like like I said like some people don't really know
so so they won't know what they're after but a lot more tech savvy that I actually know if it's better for us and on
but that's why it should be off
some people don't know is that
I'm curious to know when I had big kids then you won't need broken
how do people call you from their lan line

94 north you you usually from a friend's phone people call or sometimes like it depends on the severity most of the time like
I don't know if they like 85 percent of the time people come in for like a cracked screen which
like operational but
thank you can usually call from another person's phone or they just show up you know but

that's pretty much it
it's not really there's not really that many options to do when your phone completely broke in and you know you do you do you show up or or you call using the other phone
and how bout desktop right option to describe in your own words what you want and then

yeah let me know if desktop
pretty pretty similar you like if you know if you know more let me hear from your hard drive
most likely a hard drive
if you are a
you know we have thinking on something which is when the person called
be transcribed as Kerr and then you see you right away
that's a good idea
yeah
but I I like a lot of people nowadays they don't like
people like to just go online and like get like in like no no usually nowadays people don't usually like call the usually like contact my
you know things out or whatever
right
but it was busy when I say did you said something like a broken blogs or something in more detail
the text is not enough what one of the other things we can do is simply have a
only allows them to leave it kind of voice mail or a text message and not allows them to reach you directly
I mean that that's fine like it either way doesn't matter as long as they as long as they describe the problem
but I don't know I I kind of like I I mean if it's an option you can also
thank you
okay but I'd rather be able to call
the exactly what used to be
because
in my experience working with people most people don't really know anything about technology
and my quote I I can ask questions that will kind of direct knees
to know more about what their issue is even though they don't know about their own issue
hello one of the yeah I'm here one of the questions I had but option which is
hello
I'm here I'm so yeah so hello yeah yeah I hear you
still
one
hold on one second hold on one second yeah I know full
still
D. this is something that I'm not seen before
thank you caller ID no when the call came
instead of caller ID we actually have a brief description of your problem and then you can choose the problem not
yeah I mean is it through the app or something yeah yeah
okay that's yeah that's that's good
so like if there was a crack screen or something or like yeah computer name Turner
right
that's a good idea really good yeah
okay
because that you need you are out because V. V. enjoyment the telephone system based in ours all right so you will be getting called in that
delete it me
yeah yeah I get it yeah like internet called
yeah
that's a good idea
okay wonderful
and anything else you get in that day that would make your life easier
to get plead and convert them

make it easier I guess it was just be like no it's like finding a way to know more about what the issue is

and I think that like
that's a really good idea what you said with the caller ID thing that shows the issue but
I need to be able to so like you know like
yeah
right message quick message and
you know some deposit some kind of default lying messages that our blog and then you know they would you know you have the whole day this is this a place in the call and you are that
some of the usual problems right may already be properly did to people don't have that
thank you
and I know from your site you know you play if you have a question that's already U. S. yeah I'm good thank you that was really smart yeah
that would that be helpful to well yeah definitely
because
I'm
Goldie's 2 reviews
any kind of fixes between indeed being generated and they need to be delivered used by your time you wait between trying to talk to them that the faster they run away
right now now
E. of black but right one
how I mean what do you say you're probably as we should right
hi you should pricing lead yeah I think I need to just be a percentage of
the transaction

and you that can be an option I need to get some of the options because I find that
sometimes
he's not a good idea because you know
people being employed as the base it is like 1520 percent used to much
well I think I think that when companies charge when companies charge the

and company that can
they need
quality of the the quality of the
it's not it's not I
so the call will make more money
but I feel like if the company
when you get a percentage of the actual price of the of the
6
mmhm then the company will will deem
all of the of the the
if you want to do like a sample you can looking yelp yelp I
and I would get charged like 6 $700 a month
and the garbage leads I've ever seen in my life
and they were they were they were horrible and they still end up charging so I canceled the service because because I was basically paying for nothing but it yeah
it's a percentage of the cost
then yelp would would you know do keep my group
yeah because I wouldn't be paying as much for garbage in the
if you
yeah it it it's on honestly it
it's a good idea for the company to charge a percentage because
if they don't
they will be focusing on making a good experience and they won't have retained clients
if you offer thanks bye after a while your business will die
that's true that's true but that's no problem with that 11 is
how do we collect I know how do we know that client my base be through some other means and we will not know they did the transaction was successful right okay that's 111 white 1 way would be to offer
set to put like a hold on the money right you put a hold or like I don't know 34 or 5 days on the money and if there is an issue with the product if there is an issue with the repair or something
then there is the new customer customer protection and
if they go through you
if they don't go through the new process and then they screwed it repair doesn't go as well
okay okay okay so of course I'm kind of
yeah you offer a customer protection it's not at any cost to you guys it's more about a call to the repair person right
because the you're taking your returning the money back from birth terrible thing from the first to pay for the repair
your name again yeah I I agree with the young model being really bad east the other man who didn't automatically each you play lead but you had the choice they do accept the need and not would that make a difference please delete rates was really low like a dollar or something
I mean a lot like I said like the quality believed wouldn't be that good I I mean yeah it would honestly yeah taking a dollar bill or eat with the radius yeah yes I was the lead is
yeah not like yelp in this sense because we actually have a call calls from a customer usually she nearly it's not like a spam email just to be just the right then actual call
yeah I I mean honestly like
you could you could just you could also charge like a month B. or anything in conjunction with the person
okay so you're yeah
right
okay that's a good idea is that better than yes judging they a dollar for access to the lead and then the question did you delete actually well so you really cheaply
last
to be honest you could literally like if you make you make it affordable enough
mean charge you charge a monthly fee or bridge joining
even trying to be like a dollar per week
okay the person
well that's good okay
and also for commission and also thank
the mission like we need condition
I mean
you can buy a cheap need and the month the 20 month thank you are you can buy a needs based on 50 percent of the job
yeah you could yeah
you can have you can you can do all those options or anything like that
2 of the 3
right but they didn't you know on the on the commission I still don't understand how
we will avoid
just getting the lead but it's not going through but that that that can you think yes my offering some protection on this as to the customer we will we will
do you recall that
yeah and also you can you you can monitor the shot like you you can't you can't make it to the the chat
yeah
it won't it won't show any phone numbers or anything like that automatically gets taken out
you can use with any other app uses like for example there is I I like the cost marking things like that
find out product
uhhuh people can easily go
and and message somebody like you know and then and then do a transaction out of the password which means they would they would make 20 first mortgage but people don't people like this your deal knowing that their money
again by thank
right actually yeah like if something goes wrong and and they they also blocked out other people's phone numbers like like let's say you you're in the chat and have a phone number it'll block it out you don't need to give phone numbers or anything like that because you're doing everything you're doing the call to the correct
yeah
so I mean
people
you you know do you you can't really avoid people jamming and like you know yeah
but you can help minimize it like a majority of the degree and also
you can well charged per month would be like a member or you can even charge per lead
thanks a
so either way you'll still no either what what did you think of doing you thought of just doing like really really low cost
that was one option yeah so that they need more activity do you know what I need
because people
we can help people engaged we do get that as soon as possible without losing some lead no when people take a long time
to
to engage some of the needs will go away and some of the opportunity
that's why
yeah yeah I got you
I don't know I I think I think either either way could work you could do like a monthly monthly E. and duly
but you can do a monthly B. and just a percentage like a commission percentage or just leave caught and I'm saying I'm just saying I I think it's important for you guys to do yeah
for years so I get that 8 yeah based on the quality of the the because the quality is we'd want I'm telling you it won't be high
I crawl long period of time if you don't if you don't do commission because that's basically how you guys are keeping yourselves in check but you're still gonna have a like a high quality
I agree I
the the the more the more people that actually like to have a repair done the more money you're going to
there's one locally here yes thank you
would you like a mini C. are around for your business the industry map
what
P. item you know customer relationship management
thank a lot of your customers and all the engagements and send them an email sometime for a maintenance or upkeep of
fine or
database
and how much would you be willing to pay on a monthly B. yeah I think it was something small no
but I mean just being
but they are willing to be a $10 a month
yeah I deleted it $10 a month
yeah but it depends on like what what what features would you put in there would you put like a you gave your open blue sky you can tell me what you want and you give it to you
because yeah I double attacking that 91
all the provided that you have at
I mean I feel like like
honestly I I 30 okay if you were to happen your your client
transaction history your client and their
weather information and and like third device information and things like that
yeah that could be that could be good I feel like
email
over and over again with
right but just it could be good then yeah
yeah but but yeah reminders maintenance demanded for example things like that so just still so
minimum your team choose to have the
we sealed all the transactions on the thing I need also to to have information about the equipment the 70 and how but
yeah
yeah it should also give it give an option for
Dan so like
yeah right by like they they they can create a profile with whatever device and they do have
and also like you should let's say like you're doing computers or phones or whatever you should be able to give them an option like reminder to like back in the computer back there I phone okay you know that that's a good idea it's a very good
because many people forget to do that yeah many people forget and then you know it can send you a reminder
going to happen then you can like yes
yeah that's a great idea
P. A. N.
anything else you think of thank you one
even if even if it does for you we I
maybe just refuse
no yes well you
no no I'm I'm saying I'm saying that because that you can be like that you you or whatever
right I don't know do you do you want reviews
I mean yeah reviews would help user help me and it would help the customer and you know avoid other other people that
right that that's true
you know what else would be good
people have you know like a lot of people go to get their device repaired right
and you want to go one time and have it repaired
uhhuh though
you should you should have like a a feature like wood in the reviews
for example like
you went in for a phone repair right
you repaired the screen or whatever and then 2 days later you see the screen is glitching stuff
so you go back
so yeah there should be a number of like an average how many times somebody has to go to a specific location to resolve one issue
yeah
because it yeah yeah exactly yeah
yeah so yeah so I I think that would be a great idea because a lot of people 8 going back and forth to work their place take to get this done over and over again
right but I do pretty good idea
yeah I go to apple to build something that would be 45 minutes to get somebody that didn't yeah I do did you tend to much I had to do that because my screen was blank it was not broken but did just got blank and and the first number of N. Davis 20 but many
and then if you did need to get companies to go on the phone
and then I had to go back yeah
so the number of them to go back because they make it to
yeah it could give like the customer Inc but like okay well if I go there will they resolve the issue
you know most likely
and it anyhow but give you in the what what the quality of the repair parts of or using it the quality is lower than the number
right right

how old but
just one more
I know
how would you like to do good day in other words when you have 9 days to stay on the slow day would you like
a kind of a simple conversation I had with that I guess Hey I am available for fixing broken D. between 2 and 5
yeah that would be a good idea
and would you pay like a dollar
leaving dad put up all day just a dollar it was
yeah
dollar bill that's Monday
thank
anything else you know please feel free to contact us we leave in the late the you know the last name to be appreciated UFC one foot and this time the moving along bill that they they damage that you give us a date yet still being keeping you if you don't mind again
yes if you have any questions or anything let me know
thank you
have a good day you too bye hi long
yeah hello
want to make sure that we send the tech out to you I just wanted to confirm the the address that I have for you
hello
yeah one second I'm just looking by asking me one second

okay let's see here you want to check made out to the wrong call in an e-mail 24501 Katherine Avenue in Sherman oaks
yes
91423 correct
yeah correct
all right awesome awesome thank you so much for your time
yep of course have a good day
all right likewise
bye bye
bye bye

Completed conference call July 30, 2019 with Liron. Ian would like check made out Liron Cohen, and mailed to 4501 Katherine Ave, Sherman Oaks, CA 91423

hello
hello good morning Gerry this is Clayton
who
Clayton I work for the company who you agree to have a coverage for today
uhhuh
yeah member we spoke about yesterday in the morning and you told me to give you a call back today at 830 for a conference call number I work for a start up company
yeah I know I know but can be doing to model sees it says
the insurance company and that the the guys for the cars get accident this year

Hey do stand alone okay okay well tomorrow tomorrow morning this time
mark center tomorrow
yes please yeah okay okay okay
thank you thank you bye bye

Spoke with Gary and he told me that one of his mechanics called off so he needs to reschedule our conference call for tomorrow morning at 8:30am