robin
and that's it for today yes
right now all right
thank you for calling Ashton we are mobile pet spa
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17 center and it's a mess
yeah I mean I told I was just calling 10 minutes
to another you have to realize that that's the best number in the call and call out number 2 separate numbers they just start
that's fine
I'm sorry to call again she just she's Texans
hello
hello hi robin
all right hello hi hi robin thoughts on this Clayton thank you so much for taking our call my boss Rick he's also on the call
so hold on one second hold on
sorry
it's hard but I'm I'm not a problem right now
okay no problem hi robin
yes
hi my name's Rick I'm not sure how much please hold you but we're we're small tech company and we're putting together an app to help small business is like member for folks compact rumors right now and we noticed that like pet groomers use like very is different apps for them you know for scheduling for payment processing so what we're doing is we're putting an app together that basically does everything
and yeah that would include and I think importantly this is lead generation a qualified lead generation so you tell us what you you know the customers that you want and we find them and connect them with you
given the qualifications that you know let's say you don't do you know dogs over 100 pounds or or whatever we we make sure that only people that you can provide service to contact that's part of the lead generation
in addition to that
we we we do invoicing and payment processing as well as like reminders via SMS or email and it's kind of scheduling today
and also your clientele your customers all in one all in one place
so all that information is exactly is it accessible through the apps as well it's like G. P. S. mapping and directions if you're mobile groomer or P. the
client is coming to your your storefront nation yeah right
and so so basically we have some questions for you about what you know what features you like what you don't like and what you need that we didn't mention and as well as some of the questions I think Clayton's got for you as well
sure what are what are your all your apps
that's that's up for debate it that's not entirely sure we were you know it's got to be something catchy right so okay we haven't really decided that's you know part of our marketing department job
thank you basically name it's branded so how
apps for you guys
although I I'm sorry so we actually we we were still in the start up phase so we haven't launched we're planning on launching by the end of the year
so we have the core technology now we're adding features specific to groomers
okay got you okay so the first question I have for you here Robbins when you think of one thing about your typical day what would you like to see improved for example would you like getting leads improved would you like help with scheduling with Dr help with marketing would you like help with invoicing out of those things were the flight is most important things that you would like to see
honestly I my phone rings off for her and I don't have time to answer my phone
I would like to see an online scheduling
that would put people in the same area so I'm not going 50 miles nor and then the second person is going to be 20 miles what
because of my
I want everybody M. like a
yes correctly speak once that
we have like a one to 5 mile radius of each other you know I don't want to be driving 20 minutes to go to my next appointment I want to be driving 2 to 3 minutes to go to my next appointment so I disabled
online
working on my scheduling apps that I use because that would happen even though it's supposed to be smart scheduling or something like that it doesn't happen that way
so if you like smart scheduling that would help you maximize in time right
yes

are you okay as far as with marketing and invoicing and said you'd get more than now sleeves and correct
right now
what are you
it does in Boise and allows me to print out receipts before and then I use where to check people out on credit card
so
when an accident you've been exposed to integrate me checking out people and

and they kind of made it so they coexist together
but it's a lot of steps and it doesn't just by charging on my **** I saw the charge amount on the credit card or I just heard about on a credit card and other phone 40
hello okay so changing yeah exactly
W. everything
so my book or even
okay was a would
would you like an option well an app that would be able to sync with quickbooks
I honestly I would like to think when where or the mode you know whatever credit card system is using I know majority of grammars you swear because it's easy
and what apple using for scheduling
go
mobile okay we know about mobile
but you said the issue that you have with them is as far as it's not able to smart leasing your appointments right to maximize your year we aren't the dental card
just online looking actually the logo is really really really well done
well done with the with the online booking right up
the online booking is my my only pet peeve with the program that I'm using I mean it'll calculate what if I added on top of the day it'll calculate what it should make in a day based on my pricing yeah and if I scheduled you know one more dog and tell me
a report for what it should make for the day and what it actually making for the day
so K. awesome now are you truly getting leads are you getting a new lease and are you currently how much are you currently paying for I mean we could get in
I don't pay for any new leads most of my time from word of mouth I also have yelp and I get a lot of messages on yelp for quote
and it was for
no I don't think yep yep
all right just have a good
5 star review on yelp
okay and as far as moguls sorry to go back to that how much are you paying from monthly
I pay $40
$4 a month
and yes we're just charge you like a percentage jars 10 wants to climb
yes
see here
in the event that we were to provide you with leads what do you think would be the best way to provide you with these by via cell email or text
probably text message
661
okay and
as far as the lead being delivered to you would you like would you prefer leads that are direct calls or tax to from the client so would you like them to be pre screened for example we can set up I mean we can send you a cold called lead that may or not convert and charge you let's say $5 per lead or we can answer the call for you book the client schedule the appointment and charge you a small commission between 10 to 15 percent per lead but that's obviously pre screen client who's already been bought the prices have already been setting and just waiting for service
all right there you gotta be right there because
Lee
if you go that route
I don't
that's where you'll lose people
worst worst
yeah that would be like you be like an employer or employer and then your current just handing out your lead to a groomer so you would almost be an employer I'm not get black gray area
okay no problem this is this what we're having a call that way we can make sure
it's just you know that and then you might have to look into like 109918 people because you're already taking payments
or setting up an appointment and then you're going to get my permission to enter her so technically you would be an employer I'm not
the grey area because technically that's illegal in California
to pay commission
okay so but per lead would be okay with you like give us charging $5 per lead with that that would make more sense than to obviously be charging commission

honestly I wouldn't pay $5 for a lead
I I I I get home to 20 phone calls text messages a day
and out of the 20 phone calls
I have one person that book because they either don't like the pricing they don't put into the schedule they don't want to stay on a schedule

you know it's
very
we need a leader in the lead and lost their booking and they booked the appointment or want to book the appointments block of people are just price shopping
yeah we we've heard that a lot we we actually hear that more often than not as far as when it comes to tech rumors most people are price shopping and then when they actually find out the price they're looking for or lower and service and not willing to pay for a higher and service
right right but I mean just like gas
I I would love to pay $0.35 for gas
but
sure okay so it's for scheduling so you said that's the biggest thing that you would probably need help with the scheduling now in the event that we were to create and and nap that was very similar to mobile and were able to get you on board with that but we would charge you let's just say instead of charging $4 for a month would you be willing to pay $25 for a month
yes

probably not paying anything on marketing right so everything is pretty much word of mouth
yeah
okay now are you doing any social media marketing

no I I have a I have a Facebook business page I have an Instagram business accounts I don't post on Instagram very often I do post on my Facebook business page every day
but I also have like
2500 people on my business page
sure you only get shared
getting calls from them yeah from Facebook or Instagram

I don't know about Instagram but I I like I said I get 10 to 20 calls a day
so I don't know if they come from you also if they come for more tomorrow I know that you know somebody will tell me so so recommend me I just I read your reviews on yelp you know so that's part
all right here about people usually Facebook is
people or Facebook or places
I'm not as far as have you use any other option besides mobile because I know there's a lot of pet apps out there besides smoke like want to be Pat have using the others I've used 123 Pat and I've used
I think it's a groom iOS or groom
your for that one yeah yeah and
and
for
no go head to sit down which other one Paul
your calls okay
something like that positive person so I sat it's just that they wouldn't let me run the app until I made a phone call but I didn't have the 30 minutes to make a phone call
so I deleted okay now as far as want to prepay it what are you dislikes and likes about that specific that

there's just too many steps
there's too much too much information

too much personal information it just says mission general it's just too many steps to book an appointment to when I use that are you work at a dog boarding facility so it was just a lot of steps to even like get a point check then thank
but Mogo when I book a client I have their address phone number
first name last name and dogs information
that's injured in the next one I booked the appointment I just click on them
for the time date and then it sends an agreement agreement and I'm good to go as soon as I need them to grab the dog and then on my way to grow
okay now as far as groomer Arnold well why did you stop using that

that one I stopped using
this was 5 years ago the phone that I was using it on actually got stolen
right around thanksgiving and it backed up anything on to lose like Google
it didn't back up anything to like Google
what's that Google calendar or anything so I actually lost all my points for the week of thanksgiving until I got a new all right I went to pick keeper back papers after that and it wasn't until the beginning of this year that I started using another app and that was
so everything needs to be backed up so mobile some the email mobile sends me mogul reset to my my iPhone calendar so if something happened to my phone I still get those notifications of where I need to go and where I need to be
so
so as far as pet grooming
right now you you feel like mobile we should model ourselves after mobile as opposed to any of the other apps
I think mobile is doing it the best right now
okay it's not only do they have mobile grooming down but they have shot for me down and
I'm actually part of a mobile go group so if I have any concerns or anything like Hey it's something you'd be worked on I can actually talk to my go and build added in the update like a week or 2 later
so
that's a list of
yeah they listen to also groomer and then what we could tell him what we would like to see an app and the thing okay that's a good idea I'll bring it up and then they'll let us know when it's coming out in the in the app as an update
they want to get you weren't given that option with any of that right
no
and right now are you currently just mobile are you working in the shop as well
I'm just mobile
I have worked in shops I've been driving for 17 years and I've been mobile for a year
and I've been working for myself for the last 6 years
so you used to have a storefront
are you yeah
okay are you planning on expanding anytime soon or you get as you are right now
hi I'm good as I am right now I don't need to conquer the world I just need to pay my bills
right

now let me ask you this would you have any interest in any C. R. M. customer relations management
what does what does it keeps track of all your clients you won't have any issues with them being backed up it just keeps all your your customers organized and in one specific systems where you never have to worry about losing them all the information is always there and it's all it's all going to be on application is just a part of the application was just like I said 6 control of the client
yes
okay and would you be willing to pay let's just say $10 a month first year I'm in CM

well it's all that everything you're asking is all included in my go like
the customer is I can send out mass tech I can look at what I did last time and bring your dog last 10 times eggs in the dog's when their next 20 appointments are it all keeps track of that point
and it was it on a map so I can see where all my clients are in one specific area
okay this is the sole mobile already does that okay so you said but you would be willing to use another application if they could offer you the same things that $25 a month now with that would it make more sense for us to charge on the monthly basis or a yearly or bi yearly I would that would be more convenient to

great
I mean do you really want to be bad either
so you know it it looks a lot nicer paying what is IT 999 a month or
or network but then you pay yearly and it's like
$100 $99 you get that little break because you said that 11 Sam
yeah yeah yeah yeah definitely agree

W. W. other questions

no no
any other issues you can go but I would you know just helps me maximize early potential in their databases
$0 recently that you haven't seen anywhere else that we could possibly try to incorporate before anyone else has it
hello
yeah I know I'm
and I don't know R. as ordered by losses are
well drying but I'm trying to think of the best thing I can tell you and I right now I'm drawing a blank
okay okay well you don't you don't will naturally have to worry about that because he doesn't want to work with you since you have so much experience with using applications and all the information that you've given us has been extremely useful so far so what I want to do is will probably use schedule another conference call with you in the near future but this time it'll be with my boss and see all of our company I know probably have more in depth questions and they'll probably want to know more about you know features that we should actually add to the apple in the future this is just our first call but like I said we definitely will want to work with you again in a willing to pay you for your time but as far as this call is concerned we definitely want to make sure that you pay for this working in the mail the check out to
sure 232
2 to 3 C.
south hickory
south hickory
hickory H. O. R. D. kero my grief yeah I have a degree I have it okay I think
Ontario California
9172
all right and she made the check out to robin or your company
P. H. I. L. yeah

all right awesome thank you so much problem for time I will go head and read you have a question yes question to how are you processing payments are you using square
where are you where
yeah would you be interested
and I use Mogo for cash check
okay
invoice thing so would you be interested in integrated the integration everything in 11 app so most what yes
I want to check out for me I want to check in saying that I have the dog I want to check out the price and everything
and run it through a credit card all from the same
right so so something like
like list or uber where you don't you don't
we just click okay Hey yes it
right okay
you know what
we're her dog hearing
right right
I want my dog rooms okay sure rumors here
right
it is first pricing goes do you or do you your your pricing competitive with other groomers because we're also considering having a standard price lists for services is that
price lists dog right right
different
so would be based on time really right dog
really mandated to take more time right
so
or $75 an hour
okay
the average rate and some places on here I know grammar New York charges $150 an hour
right
Manhattan
so right I mean it just depends on where you live and what's the standard I also known groomer charges $15 to groom a small dog
so right in your
he
yeah go head do you have to you is it just yourself or do you have any groomers working for you
it's just my fault sometimes I have an employee come let me busy days but
I usually keep up by myself my majority groomers either work by themselves or they'll have an assistant or so within
okay and you have like a full a full featured like van that used
I have a truck and trailer
okay
and you have a generator and everything and everything self contained in your in your trailer yes
okay okay
that's that's all the questions that I had you know
all right okay well awesome awesome thank you so much for your time like I said we would definitely be in touch in the near future we would definitely your check mailed out as soon as possible here and that's it would definitely be in touch and look for to working with you
sure thank you have a great day all right likewise thank you

Conference call completed with Robin on October 1, 2019 Robin would like check made out to Robin Philips and mailed out to 2232 S Hickory Pl
Ontario, CA 91762

I think you tried already to set up a second much
the the U. P. S. guy didn't come to give
I am calling

all right and let's see now
hello
so Hey how you doing Quincy is clean
Hey what's going on
Hey so I'm an old call right now with my boss his name is Rick what is going to do is going to give you a brief overview what our app is going to do and then we'll ask you some questions after
thank you thanks for taking our call so I'm not sure exactly what Clayton has has kind of explain to you but so we're a small tech company we're putting together an app and the the purpose is to help small local businesses so the core kind of the core features of the app is to generate leads for you to generate qualified leads that fit within your service that you provide that's probably the most important feature and then in addition to that there's invoicing payment processing reminders via SMS email
scheduling
mapping directions if your if you do I'll call services
and managing customers so keeping all of your customers in a single database all
all these features in a single app on your phone
so that's kind of a summary of
the apple putting together and I cleans got some questions about kind of specifics or features that you're looking for so Clayton can
S. so let's see here Quincy so when you think about it said what day what would you like to see improved for example is it getting leads is it help with scheduling is it help with marketing invoicing just on a typical day what would like to see improved the most
I need I need astronomical help with marketing and lead generation hello qualify main generation okay C. marketing calls
and when you qualified lead generation and what do you consider a qualified lead
something that's kind of the scope of what I want to do specifically
okay so just want to look into your specific services you on a call from someone who needs a MAX 6 if you don't work on the accent that
I mean that that that can be a bit of an over something okay simplification but yes yes affected we
okay okay awesome and let's see here and are you currently how are you currently getting leave how much are you currently paying per lead
right now most of my my work comes from Craig's list
previously I wasn't paying anything for that and but now Craigslist charges and stay ended prostitution or whatever it was
so now I pay like about $100 a month for just a
yeah from
and then I I have a yelp as well but yelp does it give me yup yes week close to like one percent of qualified leads most of the stuff that comes from yelp it's just stuff like don't do
okay okay and are you paying up anything
I did but not not any longer
K. and we did pay how much did you pay in the past
the number like 150

okay now what's as far as you're concerned what's the best way for us to provide you with leads for example would you like a call email or text
I prefer plan calls just because it's it's a lot easier R. one my I. close phone calls better at least in my opinion
yes so I prefer phone calls
okay and would you like direct calls from the client would you like them to be pre screen for example we can we can send you a cold call leave that may or may not convert and charge you $5 per lead we can also answer the call for you booked the appointment in charge you a small commission between 10 to 15 percent per lead which would you prefer paying per lead or paying for a book I mean not
that kind of depends
that kind of depends on the lead actually if it's some pain
if it's something that it's gonna no I don't want to guarantee the clothes but if it's something that I'm gonna do then sure I paid like a percentage
2 but
lead
yeah I think so because $5 adds up a lot
okay
and what's the percentage I'm not I'm I'm not now is this a percentage on clothes leads or is this something you're
it's a job okay we booked the job for you what the clients are you know the error yeah you know what the issue is everything's been done for you don't think you're going out to do is just service the client got it okay
and do who sets the rate do I set the rate or do you guys Sendiri no you would you set your own right you let us know Hey this is what I charge to repair I phone screens why charge to repair galaxy screen and then we would in turn schedule both jobs for you based off the menu that you got locked out
got it okay now okay with what route you with you guys you you said I. phone screens and things like that
what do you have any sort of a focus on networking
or is it is it is like for instance there's a service call cover we cover all types of service and then we qualify them to you
van if you don't do networking then we won't send you any leads networking depending on the level no no no I I E. and I I do do networking that's why I was axe right right right so if you do need to know that working and then I. customers requesting it then you would be prime on the list to receive that we got that and that that's all you want from us because let's just say hypothetically speaking you want to focus more on just working on networking it would only provide you with these that right for networking
got it okay yeah that's yeah that's all I do I I have I have no interest in fixing iPhone screens are in the screens are virus like none of that
right in that receive any customers requesting that yeah you yeah you wouldn't we wouldn't cost us with anyone that you don't provide services for
okay
does that all the time
yeah yeah and I've we've spoken to so many people and I've heard that that you know you pretty much don't know most 9 out of 10 your you know the leaves that you do get are going to call because they're not specifically calling for the services that you provide
right
okay so that's what we're gonna get 2 years of scheduling what are you currently using the schedule your clients are using any apps for that or you just using our Google calendar
I'm actually I don't use any P. 9 times out of 10 of somebody call me I'm at their location within our
you just book and then no
yeah I just I just book and kind of go
okay now as far as booking are you keeping track of your booking server past appointments and we want that
other than the invoices now
okay let's see here
okay so nothing was scheduling okay so let's get marking so you said as far as marketing your only marketing on Craig's list at the moment
yelp from Austin yep
yes
and would you like assistance with social media marketing

yeah I could use some help with that
let's see
and would you be interested in the daily Kamber conversational advertisement
and that's just a daily address posted for you and are you willing to pay let's just say dollar proposed
yeah that's fine
okay
and are you Charlie invoicing your clients
to my website
your website okay so you have much account the website making
yeah
and how much are you paying to host our website monthly
I host 3 web sites for like $40
now would you have any interest in many C. R. M.
customer
probably not no just just just because I already have it built into my website so I okay I less it unless whatever you're offering like has a one com I'm not I'm not like a wordpress plugin it decent and maybe I'd consider something like that but other than that not at all
okay if it did have that feature which I'm sure that we can have access to Rick knows a lot more about that than I do would you be willing to pay let's just say $10 a month
possibly
all right now as far as your business we have seen that there is of town of I. T. V.'s that well you know technicians who use website I'm not websites but applications what companies are you know I have jobs at a book for you have you ever use any of those in the past
like like what's an example of one like I Dennis 6 have you ever heard of that not a not a benefits never heard Thomas or I can't remember what's the name of the apps but you say you never just you never using the apps to actually get like clients or anything like that
no not at all
okay
not all but any like social media
like Facebook or Instagram or any any type of kind of general community
bass I I have some media I have
I have social media but I've never gotten a job program like M. okay in the 20 don't upload photos and
yeah I guess you know I'm not really in networking and it's not
probably the best and I'm really
okay
all right let's see here can one second here
is there anything else in your date that that you're currently would like help with as far as running your business

not that I can think of pretty my mind my biggest problem is marketing I honestly
it's just getting
like getting in front of the eyes that I need to be in front of and then converting
and how many clients do you think you typically you will service on that Davis's
on a daily basis yes probably less than one more on a weekly basis how about 2 or 3
so whatever that whatever that one right down to per day
okay SO 3 weekly and what's the average charge

told the total invoice my profit
well the total invoice
probably 15 to 10000
I mean 1500 to 10000 something like that
but for the day jobs and we
yeah
no I'm in her job
service per job would range anywhere between 1510 0 cards out
yeah 1500 to 10 pounds
local

so on a monthly basis just servicing anywhere between 8 to 12 clients
yeah about that
and you you also since you know networking that means you have clients that usually you see throughout the year I
yes Sir

okay now in the event that we had apple ready to go for you and you had all the features that we discuss today how much would you think that would be worth to you on a monthly basis or should we charge monthly issue we charge yearly and how much do you so I that was works you know if you had a platform where you can go get leads you know you can pay per lead or you can get a commission based leads that are E. books for you and also helps you with marketing it helps you with getting network jobs and other jobs you would like how much do so I that would be work to you on either a monthly or yearly basis
I'd I'd probably preferred it just paid a commission
and have the app for free
but I I suppose
if there was if there was a page here and then it would run me a lot of work
may be right $99 a year
and then and then you
and that's in the and then that's that's literally like in the event that we were able to get you from 8 to 12 clients per month and at least from bright that into 2416 a 16 to 24 clients likely W. business
yeah

so
although I have some more questions I in the meantime I think it's more questions here if you have any questions Watson
hello
yeah yeah I'm here
hello Rick
hold on once hold on one second hold on server sure
thank you
hello yeah what's the my boss doesn't have any further questions but would will definitely be in touch within the next month or so here is but we do want to make sure we get you paid for your time let's see here what would
working E. mail you a check to
it's it's check yeah did you you're not able to do any form of like electronic payment
electronic payment I I I can ask my boss but we usually know Jack's if it is it electronic payment what would you like that payment to go through
right now are apple pay or something but I can give you the address to mail the check if if that's the final answer yeah well I well it's not like that way I mean I I will ask him but I would just still want to have the address that way I can mail it out to see says you know rather this knowledge at
okay
okay which is
4333
south Raymond Avenue

cannot sauce are those
yes in the zip code is 90037
and that is that a house apartment
it's a half
and who should we make the check out please
Quincy Freeman

yeah okay awesome awesome thank you so much for your time like I said we'll definitely be in touch within the near future we at the latest why this tax not out by Friday at my boss tells me otherwise that if you can pay tire something like that then I I will call you and get your information I was looking like Constance and over to
okay
thank you thank you so much for your time
mmhm
thank

Conference call completed with Quincy on October 1, 2019 Quincy would like check made out to Quincy Freeman and mailed out to 4333 S Raymond Ave Los Angeles CA, 90037

Conference call scheduled with Risha the beautician for tomorrow at 9:30am