thank you for calling James C. mobile dog grooming on

Paul is a mechanic
hello
hi Paul this is Michael
how you doing today I don't think I'm going to sell
good good
thank you so much for taking my call I'm actually on the call right now with when our bosses name is Rick's and it's going to give you a brief overview of what our app is meant to do and then from there we have some questions for you
okay
yes we're we're small tech company we're putting together an app and we're we want sort of are in it for the automotive industry basically so basically it's going to help it one of the purposes will to John B. to generate leads that is okay we will connect people with that need your specific service and connect them connect you with those okay so you're not getting it so if you if you do body work and they have engine work we're not going to give you we're not going to send them to you because you're going to buy yeah rich yeah for example so so we we will do some qualifying of the people before we connect them to make sure they're within your area the the work that they needed within the scope that you do and we can and it is far as pricing services will give Megyn outline so they're not shocked that yeah some basic diagnosis also if if it's mechanic if it's you know some some issue that they're not sure what what the issue is yeah before before we transfer them to you in addition to that in addition to generating quality qualified leads wh our our interface is going to manta help you manage your customers track past services that they've okay received from you and also invoicing and payment processing
so basically they could receive the service and they can you know kind of uber style click just click pay
oh okay okay
and in addition to that that will will send out reminders email SMS is if if they're coming to you or you're going to them what you will have G. G. P. S. tracking and mapping and kind of you 2 days or yeah the first traveling we're considering also linking to like again effects type services
so that if we're dealing with the mobile mechanics they can have that information in the palm of hand right
yeah yeah so good Clayton I think has some more specific questions for you okay and
let's see here this thing one second
are you you have a shop because no no I don't have a shop I just you mobile you over your mobile okay
yeah
and are you currently
I'm looking like on is like yelp pretty much and then I I use I usually what's called your mechanic it's not really not but it's online and I usually tried to help me figure out what to charge right okay
to see here
Paul so we've been able to date what would you like to see improved for example would you like to get more leads new clients would you like to get help with scheduling I would like help with marketing what would you like help with invoicing
may basically more more clients new clients
that's what I would be looking for and I also
I want something that can help keep track of customers like you know tell me their past jobs what I've charged in the past we're certain jobs
so I know what I find myself
good yes that
I was just saying that I have to find myself going back to my my books to try to find out what I charge for a job in the past
yeah we actually have a meeting C. R. M. which is a customer relations management system that will keep track of clients past history how much you charge how many times of the year you're me anytime the year you went out to see them Sir tracks everything and for that we're charging $10 a month would you be willing to pay $10 a month for me so I am a teacher that tracks everything for you
okay yeah yeah
yeah that would be good again
okay so let's see here now as far as weeds how are you trying to getting it leaves are usually getting leads from yelp
I'm getting leads from yelp not a whole lot but I get some we truly operate to Craig's list in Google advertising

are you paying up anything

are you paying you open again
no no I'm not paying out now okay how bout Google
Google yes yes thank you paid for the let's see how and how much is that monthly
right now I'm only a 200 Bucks
this one works okay yeah now as far as you're paying for the service that's right
4
the card with you paying for a service at a time entered service as do you yeah so
I'm probably posting close to 50 ad because I want to add to that not every day
in case you paying about 250 a month right for that yeah yeah because it 5 Bucks maybe so
okay now if we were to exceed as far as the marketing that you're doing now as far as getting more clients would you be willing to pay less to say even lower because you're paying totally totally so marking right now 450 would you be willing to pay this is State treated people marketing per month and we did all the marketing for you not to worry about that the markings nothing Kerr of you getting more clients and you getting now
yeah yeah
mmhm
now as far as so you're not paying per lead now see we have 2 options as far as how we can get you
we're going to get you a cold call leads that you know it may or may not convert and that would be anywhere between I would say I want to $5 per lead or will the option we can we also have the option we can answer the call for you both the client invoiced and charge you a small commission between 10 to 15 percent per reed which would would be more appealing to you the pearly or paying a small commission for a book job sorry bout
probably early I would say
thank you
now as far as scheduling how are you kind of scheduling your clients are using up to 7
well no most of my clients just you know I need service now and I go right now I'm very good if you try to schedule in advance I mean I I do have that now I'll just use my calendar on my phone and put them in and it just reminds me
okay

and are you doing social media marketing manager
yes yes I do have an Instagram
number you get a consonant
I have a couple I don't have a big following but I've got I've got a couple
some help with social media marketing that way you can you know expand your business
yeah yeah I would be interested in the
okay
good how are you calling in voicing a client
I are you hello I just use like my computer and just right up a receipt really
thank you just emailed him the invoice yeah yep
are you are you processing credit cards or do you take take check or cash only
no I do thank you cash and credit card so I don't I don't do check I just have problems in the past
okay how who who who who used to process the credit card payments
search to my chase bank I forget what they call it but it to them
okay
I'll give you our direct deposit
I'm sorry go
terms of service would you like direct deposits
direct deposits
your call home and it is it is the deposit the money into your account number can anyone that
yeah well tell me cash or that all right just one the card through my through my set up and it just charge them automatically
okay
and is there anything else you can think of that you know on a day to day that we could do for you that would eliminate time and maximize earning potential so you can see more clients on a day to day basis I mean just the rock today yeah you know yeah
well I think we'll be pretty close I'm not sure if this was falling one which does but like helpful hints on certain jobs from other mechanics but 7 to go to a starter on a Honda accord and there's no you know so so or something like little weird maybe a little tough to do like any like like kind of like tips you know what I mean like I do okay cool so when I was when I deal
something like that would be pretty cool

and as far as answer your calls are you currently are you answering all the calls on your own now
yes yes
okay how many calls would you say you get per day
J. on average I would say
3 to 4 calls

and how many of those converting otherwise I'm most of the sins of the version
average average I would say about 25 to 50 percent
25 so so I live before call you may be getting more into 122 axle buttons for
yes yes that's that's like on an average distance sometimes there's you know you don't get much anything and then some days I'm just slammed with work all day
okay
and what's average of cost service
let's see here it ranges from everything that your average would probably be about 150 100 or 150
and do you try to diagnose issues
all in all the diagnostics I typically tend to stay away from like have you tried the diagnostics just with all the different cars can get complicated because I'm I'm basically M. W. certified so those I'm I'm real comfortable with but
I I try not to get into too much like every type of diagnostic like no search stuff I could do that so I really don't trust it because it's it's only gonna take me you know one or 2 minutes to figure out if it's a starter or battery
any much like so I don't get into like the diagnostic type stuff
all right
sure hi how are you keeping track of
are you keeping track of all of your payments for your for tax publish within the year
yes yes I have it all right I have a but can I write everything down
okay and you know what being able to use R. C. are you actually won't have to go paperless it it'll do everything for you and actually be able to help you track and miles as well so you can start off sergeant tax purposes my said that one would be $10 you know per month now as far as our services are concerned we're still you know dancing around with how much would you charge and how we should charge clients yeah they would thinking about doing a monthly membership fee or yearly fees what would you feel like would be more
well that would be better for you a monthly fee or yearly fee and how much you think that that would be work to you if anything you know we do stuff
I would I would take it maybe a monthly she would be better
and how much you can go monthly pay off their monthly dues will be
she
yeah that would be including like the marketing and all that stuff yeah yeah I mean everything in the ad you can opt in or opt out of digits didn't hardly have to do
yeah okay okay yeah I mean I think like a monthly fee would be good anywhere from 50 to $100
01
now as far as expanding do you have any terms and standing near futures
you know it's like yeah if I got more business then I can get to the point where maybe I hire someone else yeah I mean that's the that would be a direction I would go yeah
okay so for right now long as it means your main objective right now is to get as many clients as possible correct
yes
okay what what error is he covered you just cover one user
Orange County so I I don't I don't go to Long Beach is a little too far I'm in touch some pretty much almost in the center of our accounting so I do about a 20 to 25 mile radius
have you work for any of the companies that we work for there's quite a few companies that that have mechanics like on demand and we kind of have your work for you know something is just one of us so no I haven't I've I've just been lying on
okay how how long have you been in business for
I've been in business for about one year now
or you
yeah
and the out of all the cars you get do you do you have many returning clients set up to see multiple times in a year
yes yes yes
yeah but I've been doing the mobile for about 5 years but I I just made it into an actual business last year
yeah I have clients that coming from you know 34 years ago Hey you get this 6 no well I just want to know what are we to the customers so
okay
and now I'm is there anything else as far as in terms of features that would help you you have a like I said you know maximize earning potential problem day

just what I said about the no the helpful hints
in keeping track of customers replace some of the biggest things that I need to
and what's the chart you know what to charge but I mean I guess if it sure you're after already charging the customer a base what Arian I noticed in the car so
yeah and before we would actually you know booking Kansi you would let us know what your prices are because the end of the day you know we can assume that you know something you know would be $120 to you but if it's not then we would definitely want to know
yeah yeah yeah that makes sense yeah and then also I guess I would want you know what show certain jobs that you like I'm I'm not gonna pull transmissions you know what I can do it you know spark plugs replaced sensors no oxygen sensors whatever
yeah it's only so much you can do with the mobile mechanic yeah
yeah so it's pretty much just breaks starters just minor minor yeah yeah
yeah I don't want to do any I mean I know some guys out there to that stuff but I don't feel comfortable without you know shop on the left he spoke with your stuff like
no no worries no worries so we pretty much have everything we need here we're do you have any other questions
no no I'm not selling
good thing going
okay so let me get pretty much everything I need is give me one second that way I can get your I just need your worse we make the check out to to make it out somewhere she would mail
make it out to me and then let's let's work with me
okay Paul and the last name for
is you Caskey Z. U. K. O. W. S. K. Y.
why and where should we mail it to
it's gonna be 15641
south myrtle and why are T. L. E. I have any
that'll be a custom
for me
92780
okay so that's 15641 south myrtle Tustin California correct
yes that's it
all right awesome thank you so much for taking taking our call today will definitely be in touch once we're further along in our development process we definitely want to get as much feedback from you in the future
cool sounds good
all right awesome have a good one
okay you too thanks bye Arnold

Conference call completed with Paul on October 4 2019. Paul would like check made out to Paul Zukowsky and mailed to 15641 S Myrtle Ave Tustin, CA 92780

yeah Tom
no you I put you on the call
yeah
I mean if I can merge these calls
common sense on this on the call and I'll call on some
okay
thank you
this is the route did you get the this number is going to my phone
hello
I hope this recording will serve
I would like to hear the
the end of my regarding other question like to do I had to call for any
when I was in like paying attention and you referred me
I generally don't have anything to add
what's the name again Jeff
23 I quite
hello hi how are you doing to her
good good
so I'm on the call here with my boss Rick you can actually give you a brief overview and then I'll have some questions for you okay hi hi Jeffrey thanks for taking our call here just to give you a quick overview so we're like a small tech company we're putting together an app to help like small local businesses
so and you and you use the so I'm sure some at some apps to support your business but the basic features of the apps are lead generation so we're what we were going to bring customers to right and then you know addition to bring customers to you were gonna qualify that make sure that the services that they need are within the scope of your service that you provide and then and then invoicing payment processing and managing the customers like you contact list your all that customer information will be centrally stored and easily accessed through our app and then reminders like SMS and email reminders
as well scheduling and G. P. S. so if your your mobile are you mobile
we were we're not
so you're on the mobile well it's a the G. P. S. basically customers will be able to come to you more easily via a map right and scheduling so
we'll have a full calendar set up and you can if you need to use the calendar to schedule your appointments and to have quick access and quick view of your day
at any point in time so those basic features so we're looking to see what features you like you don't like and what's missing and then and and then we're going to kind of pick your brain about pricing as well as Clayton has more questions for you I think
all right signals so the first question I have for you let's see here when you think about your typical day what would you like to see improved for example would you like to get more leaves would you like help with scheduling would you like help with marketing I would like help with the invoicing
marketing
marketing
and how you can only getting leads
through Google through yelp through Instagram

how much are you paying
well I we have a 300 I think it's a $300 budget monthly for Google or they have the burden
and yelp you know just people see our reviews and Instagram we post daily and have the story
okay so posting daily on Instagram
okay let's see here and are you paying up anything
no no you know I was I was going to last night as they sent me something and I realize that I was you know falling into it so I just I didn't want to
yup this is my favorite favorite company because it's kind of
predatory in that you know it's great if you if you get customers from but if you get a bad customer you get somebody that it is off your rocker I mean this is my first bit of business with yelp and and then they and then they entice you with things like get $300 for the 3 ads but they want you to spend you know $300 a month and you know for a for a very business that just
that doesn't really work I mean in the old days whenever yellow pages I had a half yellow page and I couldn't keep up with it but now there's just a you know a dozen different ways that a person can let learn about you and the one that I'm going to go to next and it's the cheapest and I keep forgetting about it but I'm going to do it is through the mail through zip code mailing and it's dirt dirt cheap and it's very effective
yeah yeah awesome awesome so let's see here and
what what would be the best way for us to provide you with leads for example would you like to lead sent to you be call email or text

email would probably be you know what texting is the flavor of the day right it sure is
yeah
okay tax okay so let's see here and also so as far as our leads we want to have 2 options for leads and we just want to know which one would you prefer one with if you were working with bass would you like cold calls leaves and a coke card leaders just to call someone who you know is interested in your services but it may or may not convert and that we will cost you anywhere between one to $5 per week then we also have an option I'm sorry
no no that's okay
go head and we also have another option to where we answer all the calls for use we confirm your booking we set up the appointments and for that we would charge you a small commission between maybe 10 or 15 percent per lead
okay
and out of those 2 options what what do you feel like would be more
the better option
well
you know I've been a grimmer for 30 years I've been in the grocery business 30 years and I can tell you is that the that the likelihood of the likelihood of having a great client
a long term client
as a lead
is
you know I don't know what the percentages of David I'm just going to my rolodex right now because I still believe in
and hand picking people and in contacting them and I don't like the electronic thing although it works you know it's easier to tax than it is to make a call leave a message nuances in your voice background noise your voice all of that sort of thing so I'm not quite sure how I would evaluate yeah I mean you can give me a lead but if they were booked I've got
I 0 leads in my infrequent file and if I want to spend you know all my time calling them and trying to coach him to come in that's one thing but if you don't have someone saying I'd like to here's one for you I've got a
high profile celebrity clients in Pacific palisades it needs to have their lab Labrador room tomorrow at 10:00
with the mobile groomer
and that's it 65 to $70 stop they wanted every Thursday at 10:00 that's I've gold plated client and I can't find somebody to go do it for me and I know a lot of people in the business I called 2 of my past employees and they said call the office and schedule an appointment well I'm sorry but I am not going to do that I'm
the work for me and the so looking for that kind of client I'm not looking for somebody that just says Hey my dog stinks and I haven't room to the year where do I go
because I'll see that customer wants if I give them any kind of courtesy about pricing you know I'm just wasting my time so
that's that's a problem but let's move on to the next question you can deal with that you can deal with that is your wish I would want to pay a small percentage
based on based on their you know their their value as a client it's a one shot you know I'm not looking for ones that business I'm looking for clients yeah but widely open early as far as someone rebooting that would depend on the services that you're offering and you know the experience that they have with you which is something that's you know
there are out of our control it is but yeah so what we're we're just asking is that if we were to you know do all the legwork as far as speaking to the client finding out what type of dog they have and just in New York.off form saying Hey we have Susan that lives in Venice beach she has a Labrador that she wants grooms this Friday we have an appointment set with her this Friday at 10 A. and she asked confirmed and already paid $80
yeah you know not bonding you're doing is going to provide the service and for that what would you think would be a decent 10 percentage 10 persons okay

tell me if you don't you don't have much interest in just per lead because the per lead client is someone that most likely is in either either is not going to book or book and you'll never see them again all right
something to that effect because almost everybody today has a cell phone it has that and and they have Google and they have yelp and have everything else and if they need to find somebody that party is fine
all right all right no problem far as the scheduling are you using any type of apps for scheduling are you doing it through the
the the road that
skip scheduling you can maybe I. notification but not scheduling because scheduling
you can talk to 100 people and maybe 9 of well we'll be able to tell you what they can do on a given day unless it's a Saturday or Sunday
and currently you're not you're not using apps to schedule your clients at the moment
nope so okay and let's see here
not far as marketing said you are marketing on Google yelp
Instagram
0 300
and would you like you said you would like assistance with with Martin would you like assistance with social media marketing that way because we have options to where we can actually hire someone to specifically post your pictures and you know handle all of your social media marketing with that we're we're good on that
have you use any apps before at all any apps whatsoever to to run a business
I know

sure how are you currently invoicing your clients

point of purchase
we don't invoice
it's so I mean sorry does your payment
C. O. D.
so
let's see here would you possibly be interested in the meeting C. R. M. which is customer relations management system that keeps track of our clients keep track of all your past history keeps track all payments and you know when the last time you used you know let you know you know pretty much it keeps track of everything that you've done as far as it would be would be interested
so for right now the only thing that she would be interested in as far as growing your business and spending any type of money on would be just marketing correct
that's correct
okay now's as far as an application what what are some features that would be important that groomer should know in advance before they book an actual dog 2 girls
when it was last groom

what is ages
one of the benefits of our apps for for you would be to kind of track all of your clients like for example if you you have a client who's pretty regular but you haven't seen him in you know a year or you know 2 years you could send we could automatically send them a reminder over time you know like every if if they haven't rebooked in a year then they get an email or text message saying yeah it's been awhile since we've seen you your dogs probably matted and you need a lot of work we want to give us a call
yeah I'm not
kind of
okay
and how how often do you your car is book you throughout the years we have a client that's that you know it's a regular hopping the weeks for that week weekly bi weekly every 3 weeks every month
every 6 weeks and every 8 weeks

and another another option as far as pricing we're looking at is kind of like a a a subscription based that is like a flat fee every year which which would entail you know 5 or 6 or 10 a I I I understand I understand that what you want to go with
packages
correct okay so I'm in the packages I understand what you're saying but right now
you don't want to hear anything you wanna package saying you want to get a credit card and you want to paid up front and that's that
right
that's exactly case so it was so in those instances you would get paid but you would we would manage the processing of the credit card and all that
yep that's fine that's what
how how much how much do you think we should price something like that at
10 percent
yes I mean was far as a subsistence I mean so there should there should be a subscription or they should just be an overall 10 percent charge for whatever job is booked for you
10 percent on the whole package
so generally you're never dealing with the dog that's matted that's kind of matted coat all right you're there all always always always
you're always dealing dealing with it yeah we're always dealing with conditions that we can't see until they get here
right all right I I another another feature that we we also offer is kind of a book a before photo so you you would receive via SMS or via the app a kind of a picture of what the dog looks like right now because we we we've talk to some rumors and people sometimes don't even know what would breeder dog is right so okay hi having a picture of it before you actually they actually book you know might give you more information on how much work it's going to be right
not really you gotta see it numbers
right okay well it's better than a blind right better then not really not really
you can have a dog the size of a basketball that can take you several hours to do and you wouldn't know that by looking at a picture
right right right it took me 4:00 hours to do a dog I can send you a picture of it on Monday it took me 4:00 hours to do it because I had to muzzle goodbye
right straight
and and you you you know you I'm sure you you offer many different services but generally speaking it's an hourly rate that you're you you charge right one and approximately what your hourly rate rate if you ever wanna back again you won't charge an hourly rate know what it takes to do it you know do it and charge him and let him know up front because you know that's like right space but the same
go head kind of this this is the same service is different per dog right
mmhm J. yet depending on the condition of the code right
so you would charge a a dog for a dog that's been a lot of work more than when there's not as much work right that's correct that's correct
okay so one average how much is your rate I mean you know Mrs Roberts chart for service
well there's there's there's I'm doing I'm doing may have a right now and small medium large and extra large and there's 4 different prices if you average it out
you'd be looking at about you know $55
but that's that's for
a pass that's not for hair cut there's lots of variables I mean I get $20 to clip nails you know and most dogs need their names but they
I mean there's dogs out if you know I I can go out with that I could go out with a special mailer on coming get your dog's nails clipped and they would come in just for that but we do it is part of a bath so if you're paying you've got a Jack Russell terrier and it's 3995 to do the bass he gets his nails clipped and in the process of that so you know there's there's as I spoke to the first time
there's a myriad of Veria bowls and and I appreciate what you're doing good on you but
the very a bulls are huge and I think you need to I think you need to C. as in the groomers on your staff to to
to do things to make you aware of this which is fine that's all good but and I can't remember what I told you I said the weak link in this industry is there's no grammars I have been in business I've owned this business since the first of the year and I have candid 7 qualified groomers
but they are all they are all defective human being
some of them weren't even nice to dogs
most of I'm just can't show up the other ones have
problems whether psychological addiction or other you know so it's groomer that you need to fine
you need to find
the groomers so go go find groomers
yeah the plants are easy to find if you've got a great summer
a line up for
so we are taking when they can't
but
let's just let's move on here because I got I got it here
okay but I I do like helping you because I've done this I mean that's all the way there's a lot you know this is an $88000000000 annual industry and it's not slowing down but here I am on a day where it's quiet because I just can't my grammar last week you know I will I won't put up with with nonsense unprofessional conduct or any other of that bullshit you know
okay
yeah
okay no problem well thank you so much for your time we do want to make sure that you are paid for your time we do want to see here give me one second
you don't have to pay me no no I wouldn't know what would be no I definitely do you know will speak to you in the future again so that's going to make sure that your pay will pay $100 for your time and hopefully maybe in the future I have a meeting with you with our boss
yep
yeah so I mean S. I can I can I can make it easy for you but you know I I I appreciate what you're doing because I love the grooming business and it's it's a flawed industry yeah I've been with him you have a lot of knowledge that we can actually use and learn from so we definitely want to keep in touch and make sure that we keep you around like I said we definitely paid for your time who should we make out the check to and where should we mail it to
barks and bubbles
marks and bubbles or at 8320 Lincoln Boulevard which is 8320 Lincoln Boulevard yeah and the sweet 1
pardon
are you in Westchester
yeah 90045
okay and what's your sweet numbers just
103 B.
103 B. E. R. awesome thank you so much for your time Jeffrey we definitely will be in touch within the next month or so here once we get to the next phase of our development stages but thank you so much for your time you've been a great help but will definitely look forward to working with you
well I
all righty bye now but thank you all right I'm going

Conference call completed with Jefferey on October 2, 2019. Jeffery would like check made out to Barks & Bubbles Dog Grooming and mailed to 8320 lincoln blvd #103b Los Angeles ca 90045