hello hi can I speak to hello
it's ME
hi this is I played and I was just calling you to confirm that you coming to our meeting today at 1:00
yes
okay okay and I'll go ahead and send you the address again from what I from what I've been
so I'll send you the address again just to make sure you have it
can you tell me one more time no I said I'm going to the address yeah I'm gonna texture the
the the the okay you haven't okay okay perfect Arbor so I'll see I last question last question I have for you the restaurant you can pick a restaurant but what what kind of food would you like to order my friend whatever you want whatever you guys did but I'm not going mate Speicher any problems with love partially okay then what I'll do is I will I will text you a menu and then that way you can tell me what you want from the restaurant
okay all right
all right thanks a lot

hello
hello hi hi Fernando
yes yes thank you so much that's it not call yeah we're gonna call of my one of my bosses name is Rick I going to give you a brief overview and then we'll have some questions for you afterwards
yeah so I'm not sure how much clean this told you but just to give you a quick overview our companies so
we're you know small tech company and we're basically setting up an app that will
generate leads for service providers like yourself so we
we'll pre qualified determine exactly what service they need and then we'll match him up with the provider that provides that service okay
in addition the apple help manage your customer so a calendar or a contactless kind of a history of services the history of invoices and reminders which that can be sent to them or any kind of you know marketing notifications or anything like that as well as kind of a payment processing scheduling and even if if your mobile out mobile or if they're coming to your store front you know we have G. P. S. and directional directions to help connect you
and invoicing payment processing schedules reminders emails all that type of thing so the claim has a list of questions that I think he wants to ask you and thanks for helping us out
okay now let's see here
now just the first question I have for you is that when you think about your check what day what would you like to see improved for example would you like to get more leads would you like help with scheduling would you like help with marketing would you like help with invoicing

group on my side it would be a bit more
customer leaves for example it shows from day to day I have 12 or Paris I would like of course to fill out my my whole day from those 2 overpass I only work from 9 in the morning until 12 noon and I was kind of like how to how my whole day from like 9 to 5 passengers build up
okay let's see here
and how are you currently getting your leads are you paying for leads are you paying for in marketing no I'm not paying for leads I currently hot yep on yelp on the San Francisco area I believe on brink
top 6 top 7 some around that range majority the customers go from there there are moments where I care about it say for example there are a lot of customer referrals that's what I get and then since I sent it to work with colleges sometimes I get them from there especially when kids don't have that much money if they contact me
work at a college or you work with no no I work with the universe so pretty much like for example like since I
came from USC in Los Angeles I kind of transferred over here to pretty much learned a whole different area teachings are pretty much a whole degree and then I make connections and friendships with some of the professors teachers in this area and then once they find out how my business that's how pretty much Sir referring either students welcome
and for yep how much are you paying for your opinions you know I do not to pay for anything for you
okay so you're the top 6 and correct only
you're not paying them and paying them never pay them at any point
I paid them once in the beginning just for like a 11 month trial trial but I wanted to see it actually works I ended up crunching the numbers ended up not benefiting anything for me because they charge me just for a customer to look up my profile
yeah yeah like I
yeah yeah
how much was the budget do you remember most about it was it was like about $500 a month
and 500 a month
correct
the basics
okay Sir and as far as
we what what what would be the best way for us to provide you with the for example would you like lead sent to you via call email or text what do you prefer
I'm always striving to my customers text message I mean call

although I'm just send me the information it tax
what they are what kind of repair and what time they need repaired
I can have everything rich and
okay so call
okay and let's see here now would you like direct calls from the client or would you like them to be pre screen for example we can send you a call called lead that may or may not convert and charge you anywhere between $1 to $5 per lead or we can answer the call for you what's the client confirming appointments and then charge you a small commission between 1015 off percent currently which would be more appealing
service 160 homework away from why pay them $5 Max while the other 16 correct
everything for me
what I'm saying is that okay now we have the second option is that we would take the call from the client would find out what the what we need done and will confirm and book the appointment for you make sure that their charge and will charge you anywhere between 10 to 15 percent per lead or we can send you a cold call leads that may or may not convert you charge anywhere between one to $5
I would guarantee that repair and I don't mind
call screening

all right
all right now as far as scheduling or what do you use instead of your clients now
I have players

just worldwide
yes we're appointments and at the same time also
that's true
okay and how much are you paying for square
from my
0
okay and how bout the quick
quickbooks I believe it
8999 or $100 for a whole year subscription
now if we were to if we were able to incorporate and well scheduling system I swear appointments and also offer you quickbooks offering I mean offer to sync with our quickbooks would you be willing to pay 15 to $20 a month for that
something that'll be
yes that way you don't lose track of when your clients or in your past so he would have to be able to incorporate with quickbooks and have that on the app that we can have everything on one application of the post you know once mapped out
that would be interesting that would pretty much take a lot of
yeah I would be willing
Ernestine 16
okay so you said the only the only your spending on marketing is we're not seeing anything on marketing whatsoever correct said
okay and are you market I mean would you like some assistance with social media marketing

and reality no like kind of kind of went to school when I was
marketing advertising that's what I minored in that area I don't need
okay let's see here and
how bout we do have some interest in would you like daily conversational advertisement and that's like a post that would be put out there for you and I can get you leaves on day today and I would try to charge you anything I would say $1 propose conversational advertisement
first of course but I would be open to
and how much it'll be
I'd be open to the idea
okay so you currently invoicing your clients through quickbooks cars choir and placing it square
where
and also would you the last question I would have here for you is would you have any interest in a new CRM which is customer
license management system
explain what it does is it keeps track of all of your clients so it doesn't keep track of all the clients so would track under constant supplies in the future and it would keep give you give you they would have all of the clients and all the past history that you've ever done these clients all in one
technically let's say if I need a warranty repair I can just search them up by the personal
you can put the first last name and you can you can find out when the warranty is up a bit but still valid yeah things of that sort yeah it's all one applications like I said you're not moving around one out to the next and for something like that would you be willing to pay $10 a month
I would be for something like
you pretty much a corporate everything

now is there anything you can think of at the moment besides getting leads that would help you maximize earning potential like you said earlier you started today at 9:00 but it ended at 12 what do we help you with that I mean besides getting clients that would you know
also may help your business

one area that I struggled in
wording of self for example berry I work for the insurance and then at the same time I have my own business there are moments where it's getting technically 2 beds
the insurances were handled but she repairs like $40 or repair no matter the price of the phone so the part I struggle in it
up selling technically I I just tell the customer
hi what do you do you live
let's see it's so how many calls you're getting today
how many calls I got like about
and they like about 10 to
1015 calls within
version right what's your conversion rate on the 1015 times I would say 70 percent

okay now
and are you you're asking all the calls itself we don't have like correct
would you would you would you have interest in the dispatching service
I would be interested in it
now spoilers charging our clients I mean you know there's many companies are charging on the different different ways do you think that are that we should charge a membership fee on a monthly basis or yearly basis and how much do you feel like just based on everything that we talk about here how much she thought that should be price that would be a reasonable price for monthly or yearly and which one would you be yeah
pretty much everything that we talked about correct
yes
I used to use the app I think it's called repair repair spot
yeah first one you were talking about 24 to $30 a month their system their interface
I mean once you register for the first month going back everybody so it was really bad very glitchy very innocent and everything was organized store yeah pretty much download multiple options to what you were talking about so I would say for me to say about the consumer to real comfortable
now what you know let's say
maybe 33 day trial maybe 4
how
I would require trial first bomb month price wise I wouldn't go anywhere from
when H. away 30 work
and we would be more comfortable paying a monthly fee of the postal yearly
correct it would be more comfortable in that way like I said I've had bad experiences but other swear H. Y. M. like Mike my package
there's no way you can get it back unless you talk to the apps store
but still best jump into a lot of
don't understand
is there anything else you can think of that would help to grow your business that we can help you with or you would do you know anything you could think of that that's someone else to do for you you could pay a small fee for that would you know help you earn more
to
pretty much getting more customers that's one another thing would be I mean
I wouldn't mind doing advertising it's just really depending on how the advertising is done
marketing advertising I really depend on how they can execute
demographic they're gonna wiry out what demographic there today
because I mean I work with marketing companies in the past they go when they tell me they'll do one specific thing and I tell them the specific kind of clients I work with
they turned around 360 or 180 all of the different route different directions so that's the reason
so you want to market to specifics are you what what what what what types of clients are looking for I have a lot of sense based out of San Francisco and my confidence but the main market where I forget a lot of
I like tech business the people who don't have enough time to pretty much like the people who are working in office
there are people have time because what I do I come and do the repair under 10 minutes and then we both or wait and that's what I would like pretty much what you would consider the upscale higher and but then I have other stores and not but field where I can be more down to earth actually hobby thanks to face conversation with the client while doing the repair so there is focused on pretty much
I do what I think it was called in the middle class or something around that range
yeah
to me so we who are you trying to target trying to target the middle class or the higher end
I
I try target the higher and but in the outskirts of I got a number just because always the middle
the majority of my clients come for the middle class
when I'm not in
okay and you said what since the average service Thompson
my average service time for example of an iPhone it takes me about
anywhere from 6 to 1012 minutes so about 6 to 12 minutes
6 wow
correct
yep and do you have any laptops or is this are you going on the phone number I do work on a laptop so I work on cell phones all brands of cell phones all brown to laptops computers 5 desktops I also built them in case they do require that type of service diagnostic sign a call consultation on devices on buildings and stuff like that
okay
technically everything what an I. T. person does besides the software inside a computer how to
many believe something so no need so you're doing the network and
correct no that's not I mean I do have the basic stance but not comfortable enough for I want to sell that as a business
okay okay no problem no problem well someone you you well I pretty much pretty much answered all the questions that I have for you unless which has any other questions for you
no do you currently do you guys have an app that is out there in the beta mode or anything similar to that no we're still in the start up process so what we're doing is acting studies before we launch anything because we wanna is instead of us building an app and telling you guys it's great for you we want to go to app around you guys that way we can know that you guys have your input and this is something that seems to be useful you know as opposed to like I said give me something that we think is great but we don't you know you got never even seen it before so we're still in the start up phase I would definitely prob most likely be in touch with you again in the near future once we're closer to launching you are we're actually and we're we're in southern California well we could probably most like we have video video conference call as well that we can show you some of my mark ups once we once we're ready for that yeah what part of southern California
we're we're still at
actually we're we're we're in and the 45 me okay I originally came from Orange County so I kind of know that whole area over there
yeah yeah yeah awesome awesome yeah so I do want to make sure that you get paid so we're doing send a check out to you who should we make the check out to where she mail it

okay the name the name of the business would be doctor
Dr as in D. R.
okay
don is no G. I.
okay
and they send it to one of my business address which is 3001
3001
North Texas
Texas sh 3
3

Fairfield California

okay
unit 9 unit number 91
91
and then the zip code would be I believe 9453
45
so make sure I have that correct you want to check made out to doctor guess mall and the mail to 3001 north Texas street Fairfield California unit 9194533
correct
awesome awesome thank you so much for Johnson and like I said we'll definitely be in touch in the near future once we are all right the next phase and we definitely look forward to working
awesome thank you so much bye bye

Conference call completed with Fernando on October 10, 2019. Fernando would like check made out to Dr. Gizmo and mailed to 3001 n Texas st Fairfield ca unit 91 94533