Caitlyn chin tutor
tutor
hello
hello hi Kayla
yeah this is doing
I can it's clean
hi
hi yeah so yeah well the call right now with one of my bosses his name is Rick what is going to do is going to give you a brief overview of what are app is table of doing and that's no we'll have some questions for you hi
just give you a quick overview so you know we're small tech company in word developing this application for small small small businesses and just give you know review the features one of the the bigger features is that it will generate lease
so we'll do marketing advertising we'll get a customer base and then anyone who's interested in your service what kind of match up with them with you and it will tell me kind of qualified leads meaning let's say you tutor me mask but you don't tutoring all age then we're not going to send you any any you know people requesting tutoring in English right so it will get your qualifications and then match them up in detail so that's one of the main features
additionally we'll have like you know customer management like because management system where you you know you're Lister clients then you'll have specific notes for each individual students you know what the strength their weakness where you left off that type of kind of specific information for each client if you if you wish to to use it and then we'll have invoicing and payment processing
we'll have reminders and emails so if you haven't seen someone in a couple months you can automatically send them kind of a notification you know asking them you know if they want to set up another session as well as like reminders SMS emails that type of thing and scheduling like a calendar you could what you could wake up in the morning look at your phone and see exactly what your day looks like
so those are the the main features and then Clayton's guts kind of other features or you look for suggestions from you on features that we can add it and also GPS mapping turn by turn mapping if they're coming to you or you're going to that that's another feature that will be in it Clayton has some additional one cash give up yeah so the first question I have for you is that we did a bunch of trouble today what would you like to see improved for example would you like to get more leads which is new clients so would you like help with scheduling or would you like help with marketing or would you like help with invoicing
no you know invoicing is not really a problem at least for me because collect cash up front so never a problem for me but generating leads is always you know always something which is my entry from my address book on the first list
you know I'm always I'm always kind of reaching out fishing around trying to see if anybody's looking for tutoring and then obviously I've spent time on some of the different you know for
oh my god some of the boards and you know lights and stuff like that just looking for people who are you know requesting tutors and is what I have
college of that I can help him out with
okay so right now you currently are you only marketing on Craig's list are you marketing and any other phone
Craig list and I've got a lot of actually I get a lot through word of mouth like altered or you know one person and then they'll reach out to a friend and that friend who I tutored once or twice so we're like you know I had to move away from the city but I've got this guy and like I actually end up getting a lot of business through previous client
okay and and are all of your sessions private pay
all face the same yeah
okay
now let's see here now in the event that we were providing with leads what would be the best way for us to provide you with leads for example would you like leads provided to you via call email or text
yeah proper probably email yeah like email or tax work
and as far as whiting with leaves would needs we do have 2 options you get you can have the option of of having clients call you directly or you could have the option of having your client's pre screen for example we can send you a cold called lead that may or may not convert in charge anywhere between one to $5 per lead or we can answer that call for you find out what the service request is the session and charge you a small commission between 10 to 15 percent currently which would be more appealing to
personally probably the second one just because
yeah I don't I don't really have too much time for stuff that's not likely to commit to at least a few tutoring session

going clients are using Google calendar
yep
and you're probably not marketing or platforms are you doing any type of social media marketing
nope
yeah would you like social media marketing we spoke with a couple of tutors they said that a lot of their client base comes from groups that are you know nearby universities or you know high school groups and things of that sort
you know not really I work at a university when I want to branch out I definitely something I can do I just don't have the band with for right now
and do you know how many clients you can have a moment 4 score hi this
but I mean with on any given week that I mean within any given month or yeah this any given month or any given you know just
contact to let you see regularly
yeah probably like 10 you need clients a month
and then some of them I met with weekly or so my request over a couple of weeks and some of them have weird schedules and I got a tax that 7 in the morning
okay and are you doing this what time or is this like a part time no I was part time
part time
yep
how many hours a week would you say you were
15

I don't expanding anytime soon or you just you know they're being set I'm actually pretty comfortable I'm pretty comfortable where I am it's just making sure that I get 10 to 15 hours a week that's you know that's the part of it
like if I could be Gerrans he'd 10:00 hours of tutoring you treat that would be like my dream

okay
now let's see here yeah Mike my boss discussed earlier we have a plan on on providing are up with many C. R. M. and many C. R. M. as a customer relationship management system and what does that actually manages all of your contacts I'd send out reminders offer invoicing actions all send out reminders for packages sends out reminders for you know clients you haven't seen in awhile and it also will track your your income that way you know you can sit down and if using quickbooks vaccine cooperated with books that way at the end of the year you're able to to figure out what your expenses are you know what your income is for tax purposes would you be in the ministry I am
not really
okay how are you currently keeping track of all required
honestly it's not enough that it's anything more than a sprint you can handle
okay like I use I. R. U. C. R. M. in my day job yeah I use the C. R. until in my day job so like I'm really familiar with them but I definitely don't need it for the scope of what I do
it is not at the moment okay now seems like
do you have any other ideas that you can think of that a tutor would would would would find use one application as far as how the sessions
you know I'm
is there any sort of like chat feature or anything like that especially a chat feature with a white Ford so maybe somebody quick question between tutoring sessions or something you could you know drop out of solution or anything along those lines I've found very helpful like I at least once a week I end up you know scanning a piece of paper to somebody
just because they have a question about something and I need to either give a long drawn out answer to it I need to do picture for geometry question or something like that
all right anything else I can think of a moment
no it's kind of a big one
see now in the event that our application would provide you with
10 to 15 hours per week and be able to keep you busy throughout the month on a monthly basis what would you be willing to pay for an application that I use you know the the amount of clients helps you manage your clients if you know accident every you can opt in or opt out of so if you only mainly just one lead you can just go on and just mainly get leads for would that be works you on a monthly basis
2550
thanks in
okay so too much I have everything we need here but we do want to make sure that you are paid for your time and also would like to have an open line of communication with you that way when we're further along in our development process call you an axis more questions and of course pay for time again where can we send your check I mean who can make a
sure well so you have my name I put Caitlyn just because it's easier than my actual name but if you take the key out it's Kaelin C. A. L. I. N. so it's Kaitlyn just with no I. T.
and they said C. A.
C. A. L.
yeah L.
I N.
I N. okay
Kim K. I am
K. I. M.
yep
Kaelin can Wesley Miller to
24012401
Vanderbilt lane
so
another unit that would you had a
yeah so Dando
yep
90278
awesome thank you thank you so much for your time will definitely be in touch and we'll go ahead and get those get that check not out to you as soon as possible but like I said we'll be in touch once we're further along in our development yeah no please do I loved at least try it out even if you know
yeah even if you've got something yeah
yeah awesome thank you so much for your time
yeah no thank you all right awesome I will buy hello

Conference call completed with Catlin on November 12, 2019. Catlin would like to have the check made out to Calin Kim and mailed to 2401 Vanderbilt Ln unit A
Redondo Beach, CA 90278