this is guy's name is Matt he's a computer his name is Matt he's a computer tech yeah
did you repair how may I help you
hello hi can I speak to Matt please cemex is falling
this is a clean I quite how you doing Hey how you doing yeah so we're going to start the converse calling now I'm on the call with one of my bosses so his name is Rick we're going to do is going to give you a brief overview and then now we have some questions for you
hi all right that just to give you a quick overview we're company and we're putting together an app
and I think you're echoing here couldn't so we're pretty good with my wife to help kind of small businesses like yourselves so I'm gonna give you an overview of the features and we'd like to know
if you like to like those features and what features do you think would be helpful for years for you to run your company so basically one of the main features is lead generation so we're gonna do a bunch of marketing we're gonna get a bunch of users and when they have a need for your service will match them up with you is so what we're not only gonna maxim up we're gonna qualify them so if you don't do screen repair or you don't do networking then we're not going to match any any people looking for those services with you only the services that you provide
basically so is there any there quickly qualify I'll delete the dition only we're going to help you manage your customers you know your customer list you you could you may have notes specifically about a customer about a server she did history of all the services you did any personal notes that you had about the service all kind of in a contact list and
we'll have invoicing so you can send out an invoice seeing you can send an estimate will have credit card processing you can you know like uber once the service is complete they'll get a pay button and they just tap pay and that's one way you can handle payment
we'll have kind of email reminders SMS reminders if you want to send people Hey that report Pere we did 6 months ago is everything going okay that type of thing just to kind of keep communication open with them
and we that we all automated and then we'll have scheduling so you'll have to calendar you can look at it in the morning and and basically you have an understanding of your entire day your workload for the entire day
and if they're coming to you or you're going to them we'll have kind of G. P. S. mapping kind of directions turn by turn directions and E. T. A.'s if that's something you're interested in so that's a basically basically an overview of the features that that are going into the app we we want to kind understand your pure CPAS you specifically your industry specifically is there anything that we can do to make you know your job easier
and Clayton had some questions for you
okay okay so let's see what one quick you'd have your yeah
what was your service an app called cost
that's a good question that is posed to the business as well as to the customer
that's a good question and that's being worked out so we're doing a lot of marketing research to figure that out
K. I mean to be fair what you're offering it sounds very similar to a program I already use currently to generate leads and up to believe that what is that
contact yeah yeah we're very familiar with contact and we you know those types of applications we look at the strengths and weaknesses and you know we we're going to do the same strength we have seen strange organ eliminate the weaknesses you know like home advisor stash so you know even like Craig's list or just so you know other you know fiver application price those sweet we definitely aware of it looking at
and looking on
a week yes and I'm dealing with actually with some tack maybe you could trying to figure out a way to keep that out of your program mmhm
I have a a radius that work number in to drive right generally about
50 to 60 miles right I'm alright with that
but I'm getting job offers that are you know 300 miles from my business
really yeah that's definitely up feature that we will include I'm surprised that they're upset they're features not working
yeah it's getting offers that are down in San Diego yeah that's we definitely won't be pulling at this far as I'm getting offers in Hawthorne California
I mean
yeah a lot of
a lot of these apps will say you know what zip codes you working and we might even go beyond that into an actual radius
which would include partial just because

how simplistic of an interface are you looking at and also it's strictly going to be an app or Wilder I should be a web interface as well they'll be web web interface and the goal is to make it as simple as possible because in some cases I mean you're probably pretty technical but in some cases will be dealing with people who are not technical so one very very important things to make it very very simply is but you know under under underlying the complicity is is a great deal of complexity that's invisible to the user but it will do a lot of things that you're not aware of that's very complex
no I gather that part I may not be a programmer but I do understand no no absolutely I think you would know probably know better than we've worked with plumbers to
and they it's important for them to be it's it's that simple they're not the majority of them that we spoke to really don't like using computers at all
so
your face that's very intuitive and very simple it's very very important
all right though I call he's got some specific questions that you'd like to ask you
yeah so one of one of the main core features are options with that it's supposed to do for you save you time so we mainly want to save as much time as possible that way you can maximize the earning potential so when you think about your typical day what would you like to see and told for example would you like to get more leads which is new clients would you like help with scheduling would like help with marketing or would you like help with and watching
honestly generating leads is the driving force
you know scheduling can be done rather easily
I mean tell me wrong having a apps where I could generate the lead make this get us create the schedule right then and there
does make life a little easier bookkeeping wise obviously that's done with an external program but
that would actually make life a bit easier he said also you'll planning we're putting on incorporating with quickbooks as well so whatever external program using we would like to incorporate with alternative programs well I'm actually using quickbooks enterprise 2017
yeah we've spoken to many service providers and brought me the majority apps are using quickbooks mmhm okay so is it leaves is the most important thing for you right now all right so let's see here so I so you are you only trying to get in your leads from contact are you using a
I
so I get leads through some some tax credits but still going to go
people find my website and
and make appointments through that as well
I'm even offering hanging over marketing I mean how much are you paying to be almost platforms on a monthly basis just ballpark figure
thankfully Craig's list is only about $5 per county yeah yes post
but yelp.300 a month
one I wanna be spending right now so can
it's just because at the moment I I'm I I just started a $300 trial with with you to see if it if I could generate more listings that way than I was with just you know using the free service
can also our app will have a report system that will you know but once using apple's course you would like to look at the different you know we're we're you leads coming from you know how often are they coming from this resource I have well actually be able to give you reports on you know what it is actually coming in from
so I have a question for you yeah it's regards to the asked in question do you have a
a beta or alpha that you have rolled out so far or for people to take a look at the value wait and discover if there's any issues or underlying you know not not as of yet we we haven't gotten to the demo phase right now we're doing this is doing market research there were also you know we're developing that as we go based on the information and then put that we're getting from the server so ours I was speaking to
okay
but at some point we'll get there and this hopefully won't be our last conversation we definitely like I said we're at that's all I say is in that you would want to the next phase will we would definitely want to pick your brain again possibly have a meeting with you and have you checked out some markups and that sort
absolutely I'm I'm all for it
okay as far as as far as the leaves are concerned what's the best way for us to provide you with leads for example do you prefer a call now is our tax you have a preference
personally the fastest way to get a hold of me is 3 really but I answer my phone 7 days a week unlike a lot of other companies out there that are only open Monday through Friday I'm open 7 days a week from 9:00 in the morning 11:00 in the evening
okay
I don't believe in
please technically my Google listing shows me open 2004 hours a day 7 days a week
it's in
all right so you have a preference as far as how we generated to you need to take a call email or tax and R. yep all right and what as far as pricing the leads we do have 2 options would you like to get direct calls from clients or would you like them to be pre screen on for example we can send you a cold call for a person is looking for your service services in the area that do you service but it may or may not convert its charge you anywhere between one to $5 per lead 4 could actually answer the call for you find out what the service request is what the client is charged and then charge you a small commission between 10 to 15 percent per lead which would be more appealing
I generally like to talk with the customer myself just to gauge their needs or wants or desires as it were find out what is actually going on
so I can better gauge as to what is actually wrong and if it is something that can be done or if it's something I have to tell him Hey I'm sorry but there is nothing I can do I'd rather actually have 8 interface work and see what the client is actually dealing with
option like I said they do just 2 separate options and you just want to find out what your consciences
personally like I said I I like talking to the client but
you know it depends on other people who are working on this project with you all how technical our day
I'm going to go we we we've been doing this for a while now and it's been a lot of you know a lot invested a lot of message on introduction yeah there's no we're not going to allow you doing that so far
all right
so let's see here let's get to the next Fort Knox so are you currently scheduling your clients are using Google calendar I phone caller
Google calendar sometime just the nope that it just kind of falls in between then somewhere Massey
okay
and are you let's see here it's it's it's it's it's are you doing social media marketing manager Facebook and

yeah just Facebook basically had different groups
all right and how are you currently invoicing the client

okay I'm old fashioned generally if it's if it's a machine that if I'm doing the repair on site I actually have a receipt book on me otherwise
if I take it I do have I'll do
email either email out the receipt it's a client actually has internet
and if they don't printed drop and brought with me when I go to deliver
so you basically pretty much getting mainly cash payments
cash credit card del PayPal

yeah
cash out there yes Sir yep cat at bell so she works really well
Z. E. L. L. E. yeah
I'm from there was else yeah it's a pain next but it's
no matches this would you have in in many C. R. M. S. is this customer relations management system and what this does for you is that this will manage all of his clients this will
reminders I'll call you haven't seen in awhile I'll send out
we running a promotion offering discounts you know it's in a mass email sorry I should keep track of all of the previous work all story and all of the invoicing might be much manage all of your clients would you have an interest in the arm
I'd be interested in checking it out
sorry
I would want to evaluate it but yeah
okay and if you saw it and liked it would you be willing to pay let's just say $10 per month for
I think so
I mean I I like I said I'd want to check it out I'd want to try it on a trial the out see if it is actually helpful
and if it is yeah sign up for for continuously
okay now this is this is most important lessons that I action based on the conversation that we had as a whole and you know factoring in the fact that you are you're already paying the marketing are you already using other platforms in charge you know to provide you with weeds if you were to provide you leads also assist me with any C. R. M. and you know all of you would like to opt into how much would that be work T. one a month we basis
if it did exactly what you know we wanted to do is you'd be proud of you you tried it for a month works is giving you it's giving you the amount of clients that that you want it's you know it's it's helping your business grow and it's also going to help you run your business what that they work on a monthly basis
you know that's the number I I don't know
you know I I really don't have a clue

I would
you know I don't know

it would be invariably helpful I just don't have a number I can give you
okay let's see here you said you paid yep $300 and sometimes how much is the charge for sometimes partly due dates are the pro leaders as you go
so they their hands you go and it's a it's a percentage mark up so as an example here I did a
I I have a month it a weekly budget without Ricker I think it's like 30 Bucks
and her job they
if you quote the customer $70 to do the repair I think they charge you like between 10 and
I've had in charge me as much as $18 to do a single job
and that's
you know it's her job is the percentage pricing

does pretty much whatever phone line
and you know I do I will admit I do have the lowest rates in my surrounding area I do that's competitively
so what other I'm driving here in town or I'm doing work out and still more or or out in center I keep my rate is low as effectively possible
so that people don't
you know go elsewhere basically analysis which increases
all right so let's see here what do you do much have every year call I do I would like to charge
you guys out in in Compton right
no no when was the last
all right
yes
the phone number you called me from came up as saying from Compton that's why
yeah that's that's that's not it's not a compensation or we're tending to force on me
all right so like out there would be $85 an hour
I'm sorry can you read it
so if I was coming up let's see I was coming out to you guys to do it
yeah so I can I'm trying to give you an idea if I was coming out to you guys repair you'd be looking at about
8595 an hour roughly
okay
all right it's based on the network itself is based on mileage
how far I'm having to live
as at certain point it goes up a little bit
okay no problem now we like I said I would definitely keep an open line of communication with you that way we can call you back at a later time and pick your brain again but we do want to make sure that your paper time for today we do want to make the check out to you once you make the check out to and where should we mail it

you don't you don't miss I have to do that I appreciated that
a minute short I mean like I said we definitely want to we're going to probably want some your time in the future and I guess I believe no it's just part of what we do that's one I don't well I appreciate that
no you know what I
because actually like what your talking about and
if your project does truly become something very helpful
there is a group that I belong to I go to they have a monthly meeting
and if it does turn out to be something truly helpful I am probably don't want you guys to present at the meeting
I would be awesome that would be awesome
7 that's for sure
the group itself is the S. N. B. T. N. or so S. M. E. D. T. N. as in Nancy
yeah it well hold on let me pull up the actual
we have had our meeting last night sample it's so so cal I. T. pro
and exam
last night we had jive and Denver partners present
and what company that's like greeting us as well
no so jive is part of log me in
and go to E. Sandler is a provider the the this group that I go to everyone there is M. S. T.
not an issue right
well I'm not
I just my my my password please return as well you see very right I'm sorry know what it is
these guys a managed service provider so they DO primarily with medium and large companies down to small they deal with businesses specifically and if your product does actually do exactly what you you are planning it to do I think it would be invaluable to them as well for large scale
yeah yeah I mean that's that's like I said my boss was gonna be very excited to Terrence information we definitely look forward to having a partnership with you and you helping us and I said we we definitely want to work with you and you know pay for time in the future R. away and like I said we'll we'll definitely be in touch in the very near future all right
yeah this is for
awesome thank you so much for your time at yep take care yourself all right all right bye bye

Conference call completed with Matt on November 13, 2019. Matt decided to decline payment but is looking forward to working with us.