In this course, you learned how to actively support a customer, including using your behavior and language to provide them with the best experience possible. You've learned the importance of projecting confidence, responsiveness, attentiveness, and interest. You've learned to explain things thoroughly in a way the customer can easily understand. You've also learned how to listen and then explain while showing respect. You should understand how to engage with the customer in a way that is informative and respectful, and be able to communicate in a way that speaks to and even anticipates their needs. You should also understand the importance of going the extra mile for your customer, delivering beyond their expectations.