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Question 1 of 5
1. Question
1 point(s)A customer calls in with a question about our services, but first goes into a very long story about why he’s asking the question. What should you do in this situation?
Choose the BEST answer.
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Question 2 of 5
2. Question
1 point(s)A customer calls in wanting to know about the availability of 2br rentals for under $2500/mo on the West Side of Los Angeles. You put them on hold and after a few minutes of searching, you see it’s difficult to find something. Based on the course content, what is the BEST course of action?
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Question 3 of 5
3. Question
1 point(s)You are sending rental search results to a customer (Jackie). Which of the following emails is BEST, based on the course content?
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Question 4 of 5
4. Question
1 point(s)What is the BEST way to show friendliness in a customer support call?
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Question 5 of 5
5. Question
1 point(s)Which of the following assets is most essential for resourcefulness?
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