hello
hello okay I'm going to call how do wonderful one
hello
hello
can you hear me
yeah I can hear
so
who is it
this is how do you the plumber
hello
I'll be hello okay
how do
hello climbing what hello hi hello this Clayton hi
yeah how are you
okay my boss is on the call to Dr Robi is on the call as well
okay
I thank you for
okay no problem how are you
good do you remember it
are you what
do you remember
I remember forces you guys give me $100 for my parents yes yes D. as in
because we are making and that
or I know that's okay and we wanted now I'll be up to the point where we had the dining dab and making sure that the future that
you will like and you would want
so you just want to confirm a few things first of all
about
how you would like leads to be delivered

I mean then you go up and say
okay thanks a live transfer the call today
uhhuh
I I don't know I I the the the the the calling the the best is the 2 if somebody calls
the other of if they the email they text you texting it's okay to
because you get touch with the phone but either way but email no good
good good to know
okay so because the the email you'll you'll you'll email them back if they don't call you or they don't do nothing you lose the the size
yeah right I agree I agree so when you get the phone call should we do a live transfer like a hot trends or should be consulted them first before transferring to you
5 are you I just I I just I just talked to them and then give the number to us
1111 call call and then you let me know that is I give you a 1 laid
your you have to give me this much
don't you think that's right good good good
I I know but do you think customers will like that because they just called and we are telling them
called somebody else
change intensely directly to
yeah you can
yeah but then then you want me to talk to the because the customers
no no we can talk to the customer and then you can tell us what kind of customer you want to be 10 said and what kind of questions you don't want
okay that's okay will that work
they can display will run on like a dispatcher yeah okay that's fine
okay that's ready for you thanks
but BBC study I need that
well if you let's say you I want to do only water heaters well this part of the 143 thanks you just by the way your normal as the prices you tell me you know what I saw this job for this much money
to go ahead and do it
right that's about that
thank
that's it that's yeah that you only want what he says and you want anyone to what day it is where
custom made going to be in the building to be $100 on more than $100 and then me is scanned it mail me and screen them and then if they are that kind of customer will buy them to you
yeah
that's fine
yeah that's
one
it's 135 then do you do you but what what should we do if you don't answer
if you don't pick up
uhhuh
that's a good question
I don't pick up then you have to get somebody else to do with
yeah no is that okay you have you might you might have to have to put a son
or so the person and you put in the line
one by one
right right
right
that you're you you would insist sometimes you could get one of those needs that somebody else was not
picking up at today thank
so how are things that are the best me thank
yeah but what it is this
I like
when when somebody doesn't do
0 on
0 lan says in you have to call the second person you have to have the 3 percent in the same category of the work
let's say I'm I'm busy right now I'm working if you call me I'm I'm I'm not gonna be able to answer that
you know what because I'm working with my both pens I can I answered and said you're not you know but I can go ahead and do it tomorrow
but
but really you how are you what happen is you have to get you have to get somebody like a responsible
palomas
who who who who is the job willing to work with you
that's the way I see it
okay but when when somebody calls and you will be V. you let the phone go to voicemail usually that's what you do
you don't want to
right now my phone
though you are you go you go I call other people I like the way they say you know what takes me
then
a lot of people
day 6 is better
but but I like to
thanks it's okay but I like to call and talk to them all right now they called me and said give me an
price for this job I email them and all of a sudden
the then I have to stop everything and start the mail in the text is right past the
is this much process
but but when you're working you will reply to a text
yeah
yes this is faster than thanks thanks is faster than faster than
Texas 5 of them a Colin calling or emailing because when I tell them when you call me back now I don't want to take a look at the numbers
and
I wanna I will text you back saying I will I will call you back in 2 minutes 3 minutes 4 minutes
here in the morning my wife called me and then I I tell us you know what the sounds of the techs I call you back in how from those
right now my your your employee your budget just call me and I was but I've been coming summers I could then
I I had my the the
and
the thing on so
rich for the way to go and I'm not familiar with other this well I didn't pick the phone
I just that it goes and then he text me and that I had not texting back
well it says that in the last 12:00
it's it's good to go
you know what I mean
yeah I see I see what you're saying what what one of the things we can do is to send you a text with the link you know I have you seen those test text with the link like you can get a 4 door or a U. R. L. they did then you click on the wire right if you want to open it
now yeah supposed to send you a text with the legal description here the the what they had to job on the dollar do you want to pick up right
not feeling better
yep
you tell me how that is water heater jobs
and the owner wants to pay
let's say for installation you have to know that the that is like $1200 off of the installation
and then you have to make sure make sure the all the whoever does the work they they get the pediment
mmhm for the job because anything above I believe 3 $400 you need to get a permit
yeah but those usually other than says jobs we don't get the permit if it's from all the repairs
but the texting is better you you send me a text saying you know what I have this call someone who wants to do change your water heater
can you do it for pots plus the labor let's say $1500 a rating on the dollars and I say yes or no tomorrow today
you know what I mean
mmhm mmhm I believe this is the this is this is this better than
yeah the ray
calling off calling is my foot on the calling is going to the they'll be out of the season
nobody called us all right now yeah right now somebody is even the front door they don't have a doorbell you just go in and then you know what I'm a all right over here to open the door that's it okay so that one me to handle the needs that you and I do need to see the new email right
yes
thank no for the dispatching tell me

are you willing to pay anything for the dispatching so he's you know they would you know be posting a commission from you right so far yeah okay for dispatching service I have to give you a coming Monday
yeah and then this is gonna be a different one well
all comm
no but I mean you would you be like what would you like it but call would you like no matter how many calls you get $10 a month it flat D. for dispatching that's $10 it is not going to cover that for you
and not others nothing
yeah I know I know but I'm just looking at the low end but you want what what happen is no no you get to have the job you wanna give me a job you take average of $10 $15 you figure out the percentage
okay and then label person there's not a month ago persons is
a lot I'm in
yeah but you know if I'm gonna go and buy a water heater in my friend and what is 700 you want template then I don't know how I'm gonna give you money
I get it I get but you know the problem me
then when somebody called and said yeah we need to be in such and such and then you negotiate deal price we may not even know
right
because
you did you play with the customer
we are happy to just get
yeah but somehow I got one a call from Tom talked I. when and did the job
and that's was 1 call after that I got maybe 2 300 email as I answer all of they said they will call you they will give you the job they never did only 1 because someone I did I went over there they charge me something Monday for that job and then later on the ties it all over whatever it's called they can they tell me $10 for $10 $7 whatever that's affected
yeah that's why I cancelled the

because
that's what we want to avoid
and what we are saying is
you can decide whether to take it or not okay text right
if you
see I I'll give you what I'll if I take the okay if I take the job and well unless you you can put like I give you a $10 or figured out or what but Hey then then you're gonna put between you and me but and this is where you want to lose money
yeah I'm I'm I'm at the guy I tell you about this this job description of the dollars altogether that I give you a $20 or $30
that's my my your Scherer your status study dollars but lot of if you tell them how are you going to know the the the the the job or no
yeah you know what I'll tell you between you and me
it's for a dispatcher they average cost for dispatching
you could just shot dispatch like 5 minutes or something talking to the customer
right uhhuh
it's it's about one dollar
I would cost right okay so if you can charge $2 but a dispatch
that's that's fine with us
small detail okay all right and I do have to figure out let's see how many cars you're going to get in one month one day to day
yeah yeah
that that's
yeah that's a temporary temporarily and you can when you start to do the job and then you will figure out how many calls this comes
thank you how many jobs I do and this
uhhuh
so it will what what should it will work yes so you your okay like that in that model of a new you are just paying for the needs right
yeah the and you you can look at the description of the lead and then decide whether you want to get up or not but you can pick it up you pay X. dollars
now yeah I pay you extra extra money
well as I give you $5 or $10
okay so it
yeah and maybe what do you think of us saying in the text me
if you accepted to be such and such a dollars you'd better good idea now before yeah you know exactly how much
yeah yeah yeah yeah and and this and this case you let me know what you
we can discuss next time or for September is how much is it you know
yeah a lot of any how much what are saying how much and then you're going out the percentage
yeah
and then okay so that's
so you like that then you are willing to pay more but I need to add to that but my approach
of course
now

once you have customize a 18 B. I. offering something close a new needs of customer relationship management system it does it puts all your customers into one database
8 syncs up with quickbooks it has a contact list
so you can keep track of your customers
on now on your phone on on your desktop right you used to well yeah counting
okay so I'm on my foot and I'm okay okay tell me when
I'll keep on I I have a phone in my phone I I if it's a customers I like they pay me I put the name and the phone number and then I know if he calls I know who's calling me
what I mean
yeah but but I don't put the dates and everything anything on that I just I just in my mind I have this
it's I'm some of the one person operation guy
okay so you don't really get a bug that function
no you don't didn't get it but team functions are putting up nothing and it
okay
well once I can see sure sure sure
yes
yes
okay hello so it's 448 excuse me go head
yes I'm
okay yeah so so forget the T. R. M. function now how bout the function of calendar scheduling and kind of trip planning do you do 2 or 3 jobs in the day
if it's something like that so like today I the number I'm going to the job the jobs posted jobs

that's about that other than that the
no
okay
but did you want to map that on big shows where your jobs and the customer Sir
no well it's not most likely when they when they give it to you you look it up and and the phone like
to see what what is the job all right now this one I have is an Edward by that but
okay so when this call comes 8 and and you click on it should we show the location also before you pick up the phone pick up the and pick up the so should be short on the mat
no no no no no no because once you once you send the other that's yeah right over here this put him in and who knows what is it you know
yeah so and you don't need to know before you say yes or no yeah yep
okay yes one wonderful okay anything else you can think of that you would be much like an apt to do a parts only
but the well
no on the day you know you don't need any help no
are you have a
right
no
no I mean you don't you don't need a website or anything
what happened
you you don't need a website marketing you don't need it yeah no I don't go over 5 miles because I work a long so
I don't have to market that much hi how long how long have you lived alone

maybe
no
well the last 20 years
what was wow that's a long day
okay so so you don't need any any kind of pension marketing you get so how do you get greed take down what a month
no
I I get a job from the recruiting companies
and I do right now only figure out as I've done I was
I've owned anymore plumbing repairs a brand new construction
uhhuh
so you just do need to 50
yeah that's it if it allow me
plumbing golly I've quick barbs
okay I can get it
okay
okay
uhhuh
unless you have been in business 30 years also
but one second my friend
sure
all right for this message up give me a call
very asking that the problem is found because that's it bye
that's all for the love unless
hello I apologize
no no that's okay
I know because I had no no no this this job I'm here with I have to talk to this guy I've usually they give me jobs and I I never met the guy they give me jobs left and right then then I have to send them and I have to talk to him
let's see what is this what it does in this stuff so I'm okay and everything is cool and whatever answer 01 anything anytime you feel free to you can you guys can call me
yeah that's about that
as the as you start building it news like okay you bug me okay get dine and good day
all right if you have any questions I'll be glad to listen
you have anymore questions
no I don't have any more questions I know but B. as going to to get a bunch of questions that you might call you just for a few minutes I know that that's not a problem not a not a problem because what it is this do you deciding to do some things I try to help you as much as I can what about I know I will tell you that whatever the good and the bad and the ugly
so but the the most most probably the best way is to do to text because you don't want if the guy is in the job site let's say I'm in the job that I'm doing water heaters and and then you you called me tell me all your number I have this one of you that how much
and then in front of the customers
whoever was going to call me no I have 55 it'll 50 gallon water is how much is the water is it how much is the lead but maybe I sold this is job
let's say for 1500 or $2000 if I tell him tell you that the custom of the 1600 is going to say what the **** you know who you charge
let ME 2000 to 2000 this guide 1600
that's look the way I see it
yeah but yeah and
I can I can text you in one minute and when you're I think you in one minute nobody knows what did that take to write
and usually we use well it usually when you don't go to see the the what is the water heaters
are you going to take 2 person to do the job one person to do the job
yeah yeah texting is that we can go I agree with you
thank you but I I tried that
you know
then it takes comes in it's not like a bell ringing right so you might not even notice it right
no I know I was that I I don't need another when you work when you get the things you have 2 minutes to the minutes 5 minutes because usually I get pissed when I'm working in my 2 hands and then phone calls come and then I don't know
and then and then and then 1 more time they call I get pissed and I I tell my wife you know about that if you call me say I'm not confident don't bother calling me back because I'm not going on since you've got a give me 510 minutes 15 minutes yeah because what it is is I don't care about the phone and you on your in your knees and working with 2 hands
mmhm mmhm what can go head and then what happened and I'm not gonna it's not like I'm not working in the office next to the desk and then you call me I'm I'm gonna
that's the best that's yeah
yeah 62 bit sixties today okay
okay
okay that was good thank you thank you yeah you thank you bye bye hello thank you
yes uhhuh

Conference call completed with Harout on August13, 2019. Harout would like 100 check made out to Grant Son Plumbing, and mailed to 6517 Teesdale Ave North Hollywood, CA 91606.

Scheduled conference call with Rocco today at 4pm

Conference call schedule with Mj on Friday at 1pm