Outbound Service State View

Calls to:

StartEndMinStateActionResultsEventNextCompanyPhoneRecTranscriptGeneral NotesEdit
2020-03-18 14:27:262020/03/18 14:27:332BegunCallPitchedCall BackBegunAndy Family Plumbing(213) 232-2873Play

thank you for calling your local plumbing company to speak with a plumbing expert please press one to speak with a customer service manager please press 2 to speak with our marketing manager in regards to online promotions please press 3 if you receive a call from this number please press for
I did not receive your response please try again
thank you for calling your local plumbing company to speak with a plumbing expert please press one to speak with a customer service manager please press 2 to speak with our marketing manager in regards to online promotions please press 3 if you receive a call from this number please press for
I did not receive

Call get connected to the IVR

2020-03-18 14:25:572020/03/18 14:26:084BegunCallPitchedCall BackBegunReal Plumbers(323) 821-7922Play

Flores
hello my name is hello I was calling to see if I can speak to a Silistra wiped or in charge of your business
go head I work for a start up that helps Silistra why does grew and a run that business I'm I'm calling to send you anything but our app can help you with generating new business and managing I'm I'm I'm taking care of that department I thank you for the call yep

customer disconnected the call by saying not interested, not even let me to convince the matter, didn't get the email address and name of the customer

2020-03-18 14:26:002020/03/18 14:26:063BegunCallPitchedCall BackBegunReady Rooter(323) 792-4179Play

new home phone
hello my name is John I was calling to see if I can speak to a service provider in charge of your business are you look for a startup that helps service providers grow and run their business I'm not calling to send you anything but app can help you with generating new business and managing your current customers hello companies like having home my device yelp and quickbooks all in one place like I mentioned earlier we are start up so this will be free of charge in exchange for your feedback all we need to use an email address to add you to our directory of company would like to schedule a Skype person dishing with you so what would be the good time for us to call you back thank you

call landed to voicemail. shared the script in voicemailbox

2020-03-18 14:25:492020/03/18 14:25:554Not InterestedAnsweredNot InterestedNot InterestedNot InterestedAdvance Plumbing(951) 377-2684Play

hello
hello my name is John I was calling to see if I could speak to the service in charge of your business
yeah this is Sam what can I do for you Sir I work for a start up company that helps us service provider grow and run their business and here I'm not calling to tell you anything but can help you with generating new business and managing your Kerr customer Mando all my speaking to
yeah but I I'm I'm good right now I don't need any of that stuff
okay I believe I want to make you lose your time thank you Sir okay thank you bye

He says he is not interested and hanged up the call.

2020-03-18 14:25:252020/03/18 14:25:2910Hung UpAnsweredCall BackCall BackBegunDrain Pro Man(310) 412-1737Play

great
hi
throw how can I help you yeah hi my name is
I was calling

I'm sorry we have a poor connection you were falling for what I'm calling I mean my name is Vijay
I was just
speak to a service provider in the start
I I didn't understand what you're checking for your checking for something
actually I work for a start up company
that helps so before I go and run that'd be 6
so I'm not calling
connection I don't I don't know what you're calling about
call you
it's like you
give a call back

Bad connection / Call disconnected by customer, Need to call back after some time.

2020-03-18 14:23:232020/03/18 14:23:230BegunCallInterestedInterestedConference CompletedCaitlin(213) 572-8083
2020-03-18 14:20:382020/03/18 14:20:465BegunCallPitchedCall BackBegunAll Day Plumbing(323) 336-9677Play

thank you for calling to schedule a new service or appointment press one if you received a call from this number press 2 for the marketing department verifications please press 3
thank you for calling to schedule a new service or appointment press one if you received a call from this number press 2 for the marketing department verifications please press 3
thank you for calling to schedule a new service or point press one if you received a call from this number press 2 for the marketing department verification please press 3

call landed to IVR. i was not able to find any option to connect the client

2020-03-18 14:20:162020/03/18 14:20:245CallbackCallCall BackCall BackBegunHMS Plumbing(951) 818-0246Play

hello crash hi how are you doing
good how can I help you my name is doing I was calling to see if I can speak to a service provider in your business
provider
this team was trying to our server business
yeah unfortunately we're on limited staff today so they're not available
okay when will they be available
we're kind of playing it day by day right now Sir
okay do you have the email do you have can you provide me their email address I can send then the detail
I'm not authorized to get any of that information out sorry I'm just answering the phones okay fine I'll call back tomorrow bye bye

The person in charge of the business is not available - Call back.
I asked for an email address but cant provide one as he is not authorized to provide.

2020-03-18 14:19:292020/03/18 14:19:501BegunCallPitchedCall BackBegunReal Plumbers(323) 821-7922Play
2020-03-18 14:18:322020/03/18 14:18:382BegunCallPitchedCall BackBegunMelvin's Rooter Plumbing(323) 292-1194Play

something is needing repairs please leave your name number and address that we're returning your call 35
thank you
at the tone please record your voice message when you are finished recording you may hang up

Ringing No Response

2020-03-18 14:18:242020/03/18 14:18:3527BegunCallPitchedCall BackBegunHydro Backflow(714) 696-4339Play

thank you for calling hydro back will develop and help you
hello my name is Rohit I was calling to see if I can speak to a social right in terms of your business
yeah yeah how can I help you my name
I'm sorry man a good name so
Mike Mike Mike I thought up that helps service providers through and run the business I'm not calling to say when I think apt with generating new business and managing your current customer
our company is like having HomeAdvisor yelp and all of what please like I mentioned earlier we had a start up to this will be free of charge in exchange for your feedback all we need is an email address and dried Utah directory our company would like to schedule a Skype presentation with you what would be a good time for you tell us to call back so last
are you interested no we're not interested
please like we can try to all of us things like of the call feature for applications like providing you leads we can probably don't always lead Davey week your monthly basis
and how you guys charge for the lead started to come like just want to $10 in between $110
and are they individually leads or do they go out well company that updating in due to be sleeps
what is the
what if you're coming
but average
you can choose it accordingly
I presume
yeah please I'm sorry but yeah so it's 8 with with other companies that we work for is always a drop percentage leads dispatch verses believe that are actually performed on the usually they were able to give a metric you know on average they get a P. percent followed rate or 20 percent will be ready got have the numbers okay
I get it but seems good enough starting fees we want to know walks we do like or dislike in application if an application is missing a feature you would let us know so we can implement it
and apart from providing you read we can help you out of other things like our app is also designed to help you with all state you reach marketing and invoicing we also offer you see I didn't call the customer should management to this speech will allow you to manage all of your clients apart from that we have lots and lots of other options like a GPS mapping turn by turn directions each E. A. are able to loads of payment lot of stops so then I think it was the name of your guys application
application the name is a
is is what simply a
Sierra India Mike Papa Lima India alpha
I'm sorry could you spell that one more time sure it is Sierra
India
Mike
Papa
Lima India alpha simply a perfect perfect okay so it's basically just a scared because what we have a third party customer customer data system already
you know we we we have any at any given time between
5 and 5000 customers all in our building transferring over is okay don't pretty pretty intensive how much is your does your app charts but
for the lead the charge you just want to $10 and although we don't have any subscription jobs
yeah no subscription
any work that you perform they probably
yeah special I grew so based on bad we are going to charge you for leach every one more thing no what is it so many applications like I could book Seattle polite devices sent out so well all these applications have different qualities like could because he's mainly to accounting they'll be into ad posting and how much wiser usually they provide you leads but I would application is far better than that because we provide all those things in a single platform
yes your leads
yeah early eats a really highly qualified leads and we have a special type of the team always working on it
dedicated team who are promoting this particular website I'm sure you will get briefly we have we have a lot of customers who seeking so he says we have a so to use it database Asheville so with the product you can truly what is your business in the next at least not out on that so just give a try I'm just asking your email address or your mobile number just that
so do you guys
I'm I'm sorry Mike can you please repeat it again
I'm really might be I she's breaking
oh sorry S. T. search engine optimization yeah definitely seems like Google
okay okay so you guys you guys list ads on it and then charge you can be better sound off of our old analytics yeah actually
I'm sorry your
yeah gotcha
yeah okay I'll
well my
yeah
I'm really sorry to interrupt your voice is breaking I'm really sorry please go ahead
no I yeah like I was saying I was just to figure out how exactly your company goes about soliciting lead but basically your advertising by all of this search engine optimization on us S. C. O. side listing ads for my business and then charge me for the lead yes when I you know I could do myself I already have my own at at that I want to Google and yelp you got to do as a third party and then charge you for the lead on top of that
okay okay but okay that makes sense that makes sense okay yeah I know I would be interested in anything like that could be based paying a third party what I'm doing already
we can lead a really highly qualified leads Mike I can guarantee you that just give us a try yeah well because you're you're running you're running my I. pad which I'm already doing directly with flat
so you would be taking on my search engine optimization and charging me for the lead that I would be soliciting myself anyway
200 and now we've got a charge for the lead how are you paying for them
well I I have a direct accounts with with Google ad with
all that stuff personal yeah but here we can't give you all those things under one roof so how's it
yes but they but then you're charging me one to $10 per click when I'm already paying 25 separate click a normal for clicking duties so much on the dollar so for such and come back with the same thing no my good study freak connect with customers like you can search and connect with millions of customers for your service for free we won't charge you anything single but
but they charge for the leads which are coming from my own search engine optimization correct
collected fool lead that DF providing we charge you only for that
which are coming through my own search an optimization correct
yes if a customer is
yeah tell me yeah it's just yeah basically that's what you guys do you guys sell ads to Google to yelp to being and the qualified leads that come through those that you charge me for yes
yeah but
well but but no you don't because I already have direct accounts with with ad with you which I only pay per click and all of the leads are coming to me with no feet
no free
yeah I I I could charge for eaves from Google ad I get paper click but when the leads come through there's no charge on the lead itself
which your company would be charging me for the search engine optimization by them I'm sure and then I would also be getting charged one to $10 like her lead
I like a we don't take any commissions you can manage all you repeat customers leisure with our services right after this we will charge you but and the child like just want to $10 in between
one to $10 per lead right yeah one to 10
so but those are leads that I'm already soliciting myself through my old search engine optimization
okay and I don't pay for leads right now because I'm not able to help myself
so just have a try for the quality of leads like
there's nothing to lose
well it is there another
is there another source that you guys have for the
yeah how
based on you don't yeah advertising
no we don't agree to start up cost on long term commitment you can pay for leads as you go and there's no come long question I'm saying what are the source of your lease I'm asking what is the source of your
yes
advertising then you're charging me for something that I already get for free with my own search engine optimization
no we don't before we have a dedicated team who are promoting this particular website
and we also will use a database Aspell
so the quality will be that and the conversion rate is I can guarantee that it'll be 100 percent
okay so then that's my question is where are these leads coming from then
especially that a finance department was collecting all the leads
I'm sorry a special data department that assigns the bottom and we are using the most advanced article intelligence team so
but don't worry about the quality we can assure that
but but no no no that you don't worry bout the quality that that is the only value you bring is gonna be the quality from a from a jail in stores that's the only selling point you have
it is from a genuine source not all so that that is my question what is the source
as I told you Mike we have a whole database I don't
so basically it's just based off of Google ads that advertise right
of
no one talked like that we have fully use a database as well so we don't provide you can close your business then daughter was called a can guarantee you that we had seen during the stock phases that so that's been telling all these so just give us a try
everyone if you we do not know the source of your of your
a new
are they coming through or something like like home adviser where where customers are going directly to your website and looking those are high qualified leads that's why all the by the target so much
I presume you're quite walking on a website but you know we're in the same B. application also can create your own website as well
okay but your I already have my own website already
nation so what benefits are you offering
look if you activate or business light opportunity we have a 247 tech support team to control your business site
but I'm already **** control L. business I why would I pay you guys to do it
well
because 7 support team play as a customer and have spent I'd Hoff market place prices guaranteed my
but your cell okay so so that that one is I'm not interested in that I'm interested in the lead because I I every cut every company does want Lee so my question again is where are these highly qualified leads coming from because if you guys have a legitimate site where you're getting a legitimate leave I'm definitely interested but it sounds like the only source of your company please are the search engine optimization and ads sales which I'm already doing
okay
but if it only before give it give it a try
there is nothing to not not unless you can convince me that that you're leads are coming from a from a verified source
it is
I'm sorry he's from really far as well as I told you before that that is everybody
I I do not I do not take people's words for if they cannot legitimately tell me Hey I have a website like home advisor it is X. Y. envy.com we have a trouble web traffic you know 34 click throughs per hour and on average 10 percent turnover rate
yeah that's it do you have those metrics
yeah we are especially into a new I'll go to them I division diligence because I presume you're currently working on a website but if you brought live yet felling is is third party ad sales

it's not like that Mike
don't worry about the leads it is a highly
again if you're selling point is your lead why would I not worry about the lead
if that if you're you're what you're selling these leads then why would you say don't worry about the lead
that's the only thing I'm interested in
I I agree with your
because I called like no way because you have special I mean let me do that you're again get the lease much better that is your training claiming that but I'm just asking you about just a chance through a call to to you so if you
I am more than interested in giving you guys a chance
I'm I'm asking you now yes I need to sell your back to me wonder where what how do you guarantee the quality of your lead if you don't have an active website and the only thing you're offering a third party ad sales if you have another source of lead band then maybe I'd be interested
Mike we have if you don't have it on the website right now than that then that lead my
is not is not active at this time
as I told you before we have a special set of departments we still working on it
but that department is working on logility
yeah they're still working on it
we have you know because I don't have a product to sell right now other third party asset

which I'm already going second party ourselves I'm arguing to witness labs with yelp business with with all these third party with all the second party companies what third party
what do you use that data to lead strike
if you can convince me of where leads are coming from at this point with out a website I don't I I you don't leave me with a leg to stand on where you're coming from if you're if you're dedicated currently working on your website are they also working on on on waiting for for for qualified leads
yeah I get youre fine you're fine
since I have like a billing and company have a product that's ready to sell
it sounds like you guys are going off of the backbone 30 ads sales which for most companies that would be great but I'm already doing doing doing ad sales for my business myself
I do agree that but we can provide you apart from this is believed to be a rapper have a lot of other physicians marketing invoicing lots and all of some things will come on the the single platform
so you don't need to go home is not live yet it is not live it seems we are not free with is not like that
well well then you guys don't have a product to sell it this time
I thank you Brenda appreciate the presentation
so if you don't mind can you please can I make a call back after 2 days
nah I would if you're unless you're going to have your your app and website lawn in 2 days out of I have no problem hearing back guy couple of money in this is actually the running and you have to metric
okay then I would want the ones in the prime definitely I will call you and your
okay thank you
I wonder if maybe you have a great day bye bye

cx is using another application and he is not satisfied since we are in a starting phase.

2020-03-18 14:17:422020/03/18 14:17:522VoicemailCallVoicemailVoicemailBegunMeza Plumbing(909) 491-3836Play

thank you for calling plumbing

Voice mail. No one answered.

2020-03-18 14:16:112020/03/18 14:16:192BegunCallPitchedCall BackBegunPenn Ronald A(323) 759-6452Play

32 busy now please try your call later 152 T.
all circuits are busy now please try

Getting Busy Tune

2020-03-18 14:14:252020/03/18 14:14:533BegunCallPitchedCall BackBegunPurpose Plumbing(714) 353-9948Play

hi this is bill speaking from of the spelling of the valuable now but please leave your name and number and call you back soon as possible thanks bye bye
nothing has been recorded record your message after the tone simply hang up when done or for delivery options press the pound sign

call went to voicemail

2020-03-18 14:13:252020/03/18 14:13:362BegunCallPitchedCall BackBegunDenker Drain Cleaning and Rooter Services(310) 863-8514Play

Call connected to the voice mail.

2020-03-18 14:12:232020/03/18 14:12:387BegunCallPitchedCall BackBegunMake It Right Services(323) 305-3735Play

thank for calling to make it right services your pump drain experts could be advised that this call maybe recorded for quality assurance purposes please hold and somebody will be with you shortly
please stay on the line while your college transferred to the operator
thank you
my name's
hello my name is Bella I was calling to see if I can speak to a service provider in bars of your business
SO we we don't charge office business
once
sure
I'm sorry your name by any chance of the person
no
I just want off with also with a wider to convey a message
would you want your first and last name and number and they can get back to that's what
all right my name is bad luck
so is there any other option to talk with a service provider there is no other option
there's many people you know we need a name the person all right and could you please provide me your name because as a part of this I have to be that
that's fine my name is Tyra
could you please spell that for me
T. Y. R. E. N.
all right and your email address please the company email address
it's ME right services
is that S. A. T. E.
correct
R. I. T. S. T. services
yes correct mmhm that any
at the rate
period.I. N.
zdummyz.I. N. C.
right at all right.com at G. mail.com all right thank you for your help
I have great day
you too bye

Got connected with the customer service agent, he asked me to give a specific name of the person which I need to talk to connect the service provider, he provided the company mail id, the message is not conveyed

2020-03-18 14:12:262020/03/18 14:12:345CallbackCallCall BackCall BackCalling BackDrain Vision Sewer Camera Inspections(951) 522-6384Play

her
hello again vision hello my name is John well it's calling to see if I could speak to the service provider in charge of your business
well I mean I I'm in the office and I can answer any questions that you have
if you'd like to leave one
okay I work for a start up that help service providers go and run their business
and here I'm not I'm not calling to sell you anything but our can help you with generating and your business and managing your current customer
so really well it will it be possible that I can speak to the person in charge of your business
well they're not here right now they're out in the field but if you wanna leave your account information I could take if you maybe what if I can call him back tomorrow or any available time you can say this sure sure call back tomorrow
Tamara to what time should I be calling him back
anytime during normal business hours you can try to give it give us a call and and maybe he'll be here okay thank you so much for your time have a great day you're very welcome okay you too bye bye thank you bye

The person in charge of the business is in the field, will be available tomorrow - Call back tomorrow (19 Mar 2020)

2020-03-18 14:09:282020/03/18 14:09:461BegunCallPitchedCall BackBegunPurpose Plumbing(714) 353-9948
2020-03-18 14:09:172020/03/18 14:09:282VoicemailCallVoicemailVoicemailBegunTony(562) 631-3456Play

you reach Fernando it's on you please leave your name and number and

Voice mail. No one answered.

2020-03-18 14:05:552020/03/18 14:06:104BegunCallPitchedCall BackBegunHP Rooter(323) 640-8117Play

thank you for calling these use you will please leave your road phone number and I called you but that's thank you again
hello my name is Madeline I was calling to see if I can speak to a service provider in charge of your business well I'm up for a start up that have so this July just screw and run that business then I'm calling to set anything but I rap can help you up the generating new business and managing your current customers well our company is like having home advice so yup and cook book all in one place like I mentioned dealer your starter so this will be free of charge in exchange for your feedback all we need is an email address to add you to to directory well I will company would like to schedule Skype presentation which one would be the time for us to call you back thank you

Disconnected in the first call, the second call I got a voice message leaving an option to convey the message, gave a voice message

2020-03-18 14:05:342020/03/18 14:06:034VoicemailCallVoicemailVoicemailVoicemailMattos Discount Plumbing(626) 506-0450Play

hi you reach battles forming the the message and I'll get right back to you thank you
at the time record your message when you finished recording

Voice mail. No one answered.

2020-03-18 14:05:262020/03/18 14:05:387BegunCallPitchedCall BackBegunJohn Riordan Plumbing(310) 945-2452Play

thank you for calling waiting plumbing this is Carissa how may I help you hello my name is Samantha I was calling to see if they could speak to your service provider in charge of your business
she is actually out of the office this week so I could take a message if you'd like
okay so so can I call you back or call 180
she'll be out for the rest of the week rest of the break okay so a man with a convenient time to call you back I'm not sure she kind of those are on scheduling did you want me to take a message
okay see I don't know actually I'm just calling to we had a green start up companies so big big big giving run that business
and hello
I
with me to take a message because I I don't know when she'll be back in
okay actually work for a start up that help service providers go under and that businesses I'm not calling to sell you anything but what I can't be with generating new business and management occurrence customers
okay but that you would need to talk to our company like the person that you need talk to she's not in the office you have a call back number yeah yes
okay
and what that
just a moment okay just let me do one thing so I will call you back after one week so let me check though if the person is available all night okay
so you're calling back some other time yes so can I call you back up to one B.
okay
okay then thank you have a good day bye bye

The service provider is out of the city. Requested for a call back after one week.

2020-03-18 14:02:532020/03/18 14:03:071BegunCallPitchedCall BackBegunHP Rooter(323) 640-8117Play

hello my name is mela I was calling to see if I can speak to a service provider in terms office most

2020-03-18 14:00:002020/03/18 14:00:125CallbackCallCall BackCall BackBegunGlobal Plumbing(310) 672-6698Play

hello my name is John I was calling to see if I can speak to a service provider in charge of your business
well you said you called to see if you could do what now
I would
I was calling to see if I can speak to a service provider in charge of your business
he's not in maybe I can help you with what is it today I work for a start up that to help us service provider grow and run their business and here I'm I'm calling to sell you anything but our up can help you with generating new business and managing your current customer what
yeah you got to talk to you know then you don't read to tomorrow
okay tomorrow what time should I should I blame banks James go coming back tomorrow
tomorrow by the same time
not I don't know when he comes in to go just call back
yep sure

In-charge is not available, asked to call back tomorrow-
Call back on 20th Mar 2020

2020-03-18 12:54:222020/03/18 12:54:220BegunCallInterestedInterestedCallbackKing’s Cleaning Services(310) 386-2824
StartEndMinStateActionResultsEventNextCompanyPhoneRecTranscriptGeneral NotesEdit