Without being available, you will surely fall short of your client’s expectations. Responding to your clients quickly is so important. Our goal is to answer every one of our client’s questions promptly and always professionally. Professionalism is paramount in our industry so if a client calls you or emails you, you must get back to them as soon as you can within 24 hours. If you get an email, reply! If you miss a call, call them back! When customers contact us they expect a high standard of customer service, which means responding to their inquiries within a reasonable amount of time.