16 Customer Service Skills that Every Employee Needs
From empathy to attentiveness to time management to patience to acting skills, there is so much that is necessary to give rock star customer support, it could fill volumes. This article provides a good run-down of the top skills every good support agent needs, with links to learn more.
20 Customer Service Techniques to Step Up Your Game
This article goes over many proven techniques for listening, explanation, empathy, and more.
The 10 Commandments of Great Customer Service
This lays out ten of the most important practices of excellent customer service teams. Look for principles which have not been covered in other articles, such as "Always give more than expected".