Phase3_Mgr-Candidate_RoleTrainScoring Evaluation of Phase 3 Training period for candidate. Attachments Action Results Status Cycle? Agent IDName First Last Manager Observations Observations about the candidate - their knowledge of processes, their ability to learn and grasp complex subjects, work ethic, technical skills, communication, etc.MarketingHow well does the candidate know the ad posting process?How well does the candidate take instruction in marketing?Avg of scores Q4-N59How good is the candidate at creating ad content?Avg of scores Q3-N59How well does the candidate follow posting guidelines?Avg of scores Q1-N59, Q6-N59Does the candidate post ads quickly?Posts/hr workedHow effective is the candidate at posting ads that stick?Avg of scores Q5-N59 How effectively does the candidate generate leads?(leads per ad)SalesHow high is the quality of the candidate's leads overall?(respondents to welcome/total leads)How well does the candidate convert quality leads into customers?(sales/quality leads)How well does the candidate convert customers into repeat buyers?How well does the candidate upsell customers to more services and/or more expensive services?SupportHow satisfied are the candidate's customers overall?(positive reviews/negative reviews)How well does the candidate calm irate customers?How quickly does the candidate resolve customer issues?(hrs worked/customer)How well does the candidate work with others to resolve their customers' issues?(Referring to appropriate people, getting help when needed, etc)ProfessionalismHow punctual and prompt is the candidate?(shifts started on time/shifts worked)How well does the candidate work with others in general?How positive is the candidate's attitude?How confident is the candidate in their own abilities?How promptly does the candidate communicate with managers about any issues they have?Phase 3 Training ScoreScore