We assist clients that have issues finding places on their own. Most have credit issues, evictions, bankruptcy, and judgments. Instead of sending customer’s a list of rental properties that they’re unqualified for, we gather all of the client’s qualifications and reach out to managers and landlords on their behalf. This expedites the rental process, because this gives the landlords a heads-up to how qualified the prospective tenant is. To start servicing the client, you will need to find out their qualifications first.

Information Needed on Clients with Bad Credit:

1. First and last name
2. Telephone number
3. Email address
4. Cities of interest
5. Bedrooms
6. Bathroom
7. Rent maximum
8. Pets - size and breed
9. Search details - yard, hardwood floors, balcony
10. Current Credit score - please request a copy of customer’s credit report. If unknown, have client open a CreditKarma account
11. Credit details - any derogatory credits, collections, student loans medical bills, credit cards
12. Household monthly income - combined income of tenants after taxes
13. Occupation and years of employment
14. Reason for moving
15. Does customer have any evictions, bankruptcy, foreclosures, or judgments? – If so, this will make servicing the client more difficult, but not impossible. As long as an eviction is 4 years or older, we should be able to find something for them. To learn more about each of these, refer to the resources below (though these are California state links, they give you an idea of what each entails).

Eviction
http://www.courts.ca.gov/selfhelp-eviction.htm

Bankruptcy
http://www.courts.ca.gov/1067.htm

Foreclosure
http://www.courts.ca.gov/1048.htm

Judgments
http://www.courts.ca.gov/11418.htm

After we have gathered the client's qualifications, if they meet our requirements, we can get started with their search. Follow these steps to setup accounts for your client.

1. You first need to create an email account for your client. You can use any free email provider you like.
2. Once you have created an email, you will create accounts for your client on various rental sites for reaching out to managers and landlords. Start with the websites below.
   • https://www.apartments.com/
   • https://hotpads.com/
   • https://www.zillow.com/
   • https://www.trulia.com/

Now that we have accounts for our client, we can perform searches on each individual site using the client's search specifics. When you find properties they might like, start sending messages to landlords on your client's behalf using the email and site accounts you had created, as this will allow you to send messages to landlords/managers individually. Instead of your client competing with other prospective tenants as an unknown, they will be able to have a head-start by being up front about their situation and/or issues.

Emails are sent and checked daily, please be sure to forward all responses from managers willing to work with your client. Allow 48 hrs for customer follow up, your follow up calls will consist of a few questions.

Follow up questions:

1. How many calls have you received?
2. How many appointments have you scheduled?
3. How many apartments have you applied for?
4. Have you considered any other areas that we should search for?

You will reach out to managers and landlords daily, and follow up with customers every other day to track their progress. Some clients will find places really fast, but some may take a few weeks depending on how many issues the client may have. The more places you reach out to will give your customer better chance of finding something sooner.