Phase3_Candidate-Candidate_RolePlayScoring Candidates rank each other after role playing their respective roles in groups. Attachments Action Results Status Cycle? Agent IDName*Name of candidate being scored. First Last Role being scored*Instructions For each scenario, rank each person in your group from 1 to 5 based on their performance. For example, you will give the person you think did the best in your group a rank of 5. You cannot give two people in your group the same rank. Agent Evaluation1. Was the agent courteous?*2. Did they speak in a tone that was professional?*3. Did they allow you to speak completely while explaining your issue?*4. Did you feel confident that they would solve your issue?*5. Did they thoroughly and completely answer all of your questions?*6. Was the agent clear in their responses so that you fully understood?*7. If there was any disagreement, do you feel he took into consideration that disagreement?*8. Were you satisfied at the end of the call that the problem has or will be fixed?*9. Would you recommend this agent to your friends or family?*10. Overall, how well did this person engage their role as the "Agent"?*Customer Evaluation1. Was the customer unreasonable?*2. Was the customer unable to explain the issue/problem in a way that you could understand?*3. Was the customer realistic?*4. Overall, how well did this person engage their role as the "Customer"?*[spacer height="5%"]Score